8.7
Very Good
From 2,811 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.4

Location

8.9

Service and Facilites

8.8

People often mention about Hotel Neo+ Kuta - Legian by ASTON
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Staff Friendliness (84)
Ambiance (77)
Accessibility (76)
Distance to City Center (69)
Variety (69)
Taste (68)
Surroundings (66)
Room Space (65)
Bedroom (65)
Hotel Area (60)
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Traveler Reviews Hotel Neo+ Kuta - Legian by ASTON

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Customer reviews
W***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The hotel is very comfortable, the atmosphere is very homey.
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d***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 1 week(s) ago
Improved cleanliness
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H***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
A good and nice hotel starting from the staff, environment, food and cleanliness. The staff is also very helpful because on the website it was informed that they could extend the check out time for free because I was traveling with a baby and the flight was at 4 PM while the check out time was at 12 PM, I asked for a check out time around 2 and the hotel gave a check out time of 1:30 PM. The food is also delicious and most importantly the location of the hotel is close to iconic places such as the Bali bomb monument, Falalah Chocolate, Nasi Campur Kadewatan Ibu Mangku, Kuta Beach, Kelan Beach, etc. Then, even though it is very close or in the bar and cafe area, the noise is not audible to the room. One of the recommended hotels if you stay in the Kuta-Legian area
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1 people find it helpful
Accommodation's Reply
19 Aug 2025
Hi Friends of NEO+ Kuta Legian, Thank you for your very comprehensive and positive review. We are pleased to know that the friendliness of the staff, the comfortable environment, the quality of the food, and the cleanliness of the hotel made your stay enjoyable. We also understand the needs of guests traveling with infants, and are happy to offer flexible check-out times to make your trip more comfortable. We are pleased that the hotel's location close to various Kuta–Legian icons also added value to your experience. We appreciate your recommendation and look forward to welcoming you back on your next visit. Warm regards, Kadek Ema Triandayani. General Manager
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Rick B.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Perfect... Cheap price... Comfort
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Accommodation's Reply
19 Aug 2025
Hi Rick B, Thank you for your kind words. We are delighted to know that you found comfort and value during your stay with us. We look forward to welcoming you back again soon. Warm regards, Kadek Ema Triandayani General Manager
A***g
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Recommendations for accommodation here, close to everywhere
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Accommodation's Reply
19 Aug 2025
Hi NEO+ Kuta Legian Friends, Thank you for your recommendation. We're pleased to hear that the hotel's strategic location provided you with a comfortable stay. We look forward to welcoming you back on your next visit. Warm regards, Kadek Ema Triandayani, General Manager
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n***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I'll stay here again if I go to Bali again. The staff is friendly and very helpful.
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1 people find it helpful
Accommodation's Reply
19 Aug 2025
Hi Friends of NEO+ Kuta Legian, Thank you for your positive review and your plans to stay with us again during your vacation in Bali. We are delighted to know that the friendliness and helpfulness of our staff made your experience even more enjoyable. We look forward to welcoming you back. Warm regards, Kadek Ema Triandayani, General Manager
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G***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Nice place, friendly staff, good service, recommended
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Accommodation's Reply
19 Aug 2025
Hi Friends of NEO+ Kuta Legian, Thank you for your positive review. We're delighted to learn that the service, friendly staff, and hotel atmosphere made your stay enjoyable. Your recommendation means a lot to us. See you on your next visit. Warm regards, Kadek Ema Triandayani, General Manager
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Y***a
icon-Staycation
Staycation
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9.3
/10
Reviewed 3 week(s) ago
For halal food, it's best to have a truly halal label, as I feel like it's still a bit unclear. This way, Muslims won't be afraid of choosing the wrong food or being hesitant about eating or consuming it. I'm afraid of eating something that might contain non-halal ingredients. So I only eat fruit, even though my stay includes breakfast.
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Accommodation's Reply
19 Aug 2025
Dear Friends of NEO+ Kuta Legian, Thank you for your valuable feedback. We understand your concerns regarding halal food. We would like to inform you that although we cannot provide a halal label due to the continued availability of alcoholic beverages, we never use haram (pork) food in our dishes. We always strive to ensure our food is safe and comfortable for our guests to consume. We greatly appreciate your feedback and will continue to strive to improve our service. We hope to welcome you back on your next visit. Warm regards, Kadek Ema Triandayani. General Manager
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J***l
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Great experience to stay here.
1 people find it helpful
Accommodation's Reply
19 Aug 2025
Dear Valued Guest, Thank you for your kind words. We are delighted to know that you had a great experience during your stay with us. We truly look forward to welcoming you back in the near future. Warm regards, Kadek Ema Triandayani General Manager
F***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The hotel's location is very strategic. The rooms are clean and tidy. The AC is super cold. The bathroom is fully functional. I slept soundly and soundly.
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Accommodation's Reply
19 Aug 2025
Hi Friends of NEO+ Kuta Legian, Thank you for your positive review. We're pleased to learn that the hotel's location, room cleanliness, and comfortable amenities made your stay enjoyable. We look forward to welcoming you back on your next visit. Warm regards, Kadek Ema Triandayani, General Manager
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R***e
icon-Transit
Transit
icon-origin-TRAVELOKA
8.6
/10
Reviewed 4 week(s) ago
Near Kuta Beach just walk for 20 minutes and go through the beach walk mall to get directly to Kuta. But a little bit traffic during night time.
1 people find it helpful
Accommodation's Reply
19 Aug 2025
Dear Valued Guest, Thank you for sharing your experience with us. We are glad to know that our location near Kuta Beach made your stay enjoyable. We understand that traffic can be a bit busy at night, and we hope it did not affect your overall experience. We look forward to welcoming you back on your next visit. Warm regards, Kadek Ema Triandayani General Manager
Marina G. A.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
The hotel staff is very friendly, the room cleanliness is very good, very close to the center of the crowd.
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1 people find it helpful
Accommodation's Reply
19 Aug 2025
Hi Marina G.A., Thank you for your positive review. We are pleased to know that the staff's friendliness, the cleanliness of the rooms, and the hotel's convenient location made you feel comfortable. We look forward to welcoming you back on your next visit. Warm regards, Kadek Ema Triandayani, General Manager
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Devi R.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 4 week(s) ago
The hotel is actually quite nice. It's just that access to the location is a bit difficult because the hotel is located in an alley.
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Accommodation's Reply
29 Jul 2025
Hi Devi R., Thank you for your review and for choosing to stay with us. We understand that access to the hotel may feel a bit out of the way, but we hope your comfort during your stay makes up for that slight challenge 😊. Your feedback means a lot to us as we continue to improve our service. See you again at NEO+ Kuta Legian. Warm regards, Kadek Ema Triandayani. General Manager – NEO+ Kuta Legian
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Erni E.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The staff was friendly, even in the middle of the night when I asked to change rooms because there was a gecko in the room, and the staff came and helped me carry my suitcase. It was a great stay, and the food was delicious.
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Accommodation's Reply
29 Jul 2025
Hi Erni E., Thank you very much for your warm review. We're glad to know that our staff was responsive and helpful even in the middle of the night, and that your stay was enjoyable. We're also glad to hear that you enjoyed our food 😊. We hope to welcome you back to NEO+ Kuta Legian on your next visit. Best regards, Kadek Ema Triandayani. General Manager – NEO+ Kuta Legian
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Ummu A. A.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The best and most strategic location. All services are satisfactory 🤩
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Accommodation's Reply
29 Jul 2025
Hi Ummu A. A., Thank you for this short but meaningful review 🤩. We're happy to know that the location, service, and overall experience met your expectations. See you again at NEO+ Kuta Legian. Best regards, Kadek Ema Triandayani. General Manager – NEO+ Kuta Legian
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Putu E. R.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Good experience 😊. The hotel is comfortable, clean, the staff is friendly, and the breakfast is quite delicious. The pool is nice ☺️
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3 people find it helpful
Accommodation's Reply
29 Jul 2025
Hi Putu E.R., Thank you for taking the time to share your wonderful stay with us 😊. We are happy to hear that our comfort, cleanliness, staff friendliness, breakfast, and swimming pool left a positive impression. We look forward to welcoming you back to NEO+ Kuta Legian. Warm regards, Kadek Ema Triandayani. General Manager – NEO+ Kuta Legian
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Shema F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The staff is quite friendly and full of initiative in helping with your needs during your stay.
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1 people find it helpful
Accommodation's Reply
29 Jul 2025
Hi Shema F., Thank you very much for your positive review. We are very pleased to hear that our staff was friendly and proactive in helping you during your stay. We hope this pleasant experience was memorable for you and we look forward to welcoming you back again soon. Best regards, Kadek Ema Triandayani. General Manager – NEO+ Kuta Legian
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indri N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
An easily accessible hotel with friendly service. The breakfast was varied and delicious. We got a room close to the mosque, so thankfully, we could hear the call to prayer. Thank you. Hopefully, we'll be back again.
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Accommodation's Reply
17 Jul 2025
Hi Indri N. Thank you very much for your positive review 😊. We are pleased to know that the hotel's location, service, and variety of breakfast menu provided a pleasant experience during your stay. We are also grateful to be able to provide convenience for our guests who want to stay close to places of worship 🙏. See you again at NEO+ Kuta Legian! Sincerely, Kadek Ema Triandayani. General Manager
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Phanji S. L.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Friendly staff, strategic location, nice rooms, basically the best.
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Accommodation's Reply
17 Jul 2025
Hi Phanji S. L. Thank you for this brief but meaningful review. We're delighted to hear you enjoyed our location, the comfort of our rooms, and the friendliness of our staff. We hope to welcome you back to NEO+ Kuta Legian soon. Best regards, Kadek Ema Triandayani, General Manager
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F***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 7 week(s) ago
From the room, location, staff, everything is okay. Maybe the breakfast could be improved.
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1 people find it helpful
Accommodation's Reply
17 Jul 2025
Dear Friends of NEO+ Kuta Legian, Thank you very much for your positive review. We are delighted to hear that you were satisfied with the room, location, and service from our team. Regarding your feedback on breakfast, we will immediately follow up on your feedback for future improvements. We look forward to welcoming you back to NEO+ Kuta Legian in the near future. Sincerely, Kadek Ema Triandayani, General Manager
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Number of reviews per page
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