8.7
Very Good
From 863 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.5

Location

9.0

Service and Facilites

8.8

People often mention about St. Giles Wembley Penang
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Bedroom (22)
Staff Friendliness (18)
Distance to City Center (17)
Accessibility (17)
Bathroom (17)
Room Space (16)
Surroundings (15)
Wifi (14)
Variety (14)
Family Friendly (13)
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Traveler Reviews St. Giles Wembley Penang

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Customer reviews
A***a
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The service is very good, the staff is friendly and very kind, the breakfast is so delicious..
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A***a
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very good service from customer service, room, until foods and satisfied stay in here. Next time if I will come again, will stay in here again. Thank you
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E***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
It was a good stay. The hotel looks new and so comfy to stay here. Definitely come back
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I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
A recommended hotel to stay in Georgetown, Penang.
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Accommodation's Reply
19 May 2025
Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
Y***e
icon-origin-TRAVELOKA
8.1
/10
Reviewed 11 week(s) ago
The hotel is quite nice, clean. Unfortunately the rooms are not cleaned every day.
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Accommodation's Reply
19 May 2025
Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
Tommy L.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.0
/10
Reviewed 14 week(s) ago
Staffs not as accommodating as I thought, and not attentive as well. They did not get back to me as promised. I had to check back with them several times. Booked 2 rooms for a 2-day stay but checked out the following morning. Disappointed.
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Accommodation's Reply
19 May 2025
We sincerely apologize for the service shortcomings during your stay. Your feedback is valuable, and we’re addressing this with our team to improve and ensure a better experience for all our guests. We hope to have the opportunity to welcome you back in the future.
j***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 16 week(s) ago
Everything is ok, just please pay attention to the cleanliness of the room.
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Poniman
icon-Leisure
Leisure
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8.4
/10
Reviewed 17 week(s) ago
This hotel is very good...next time I will come there again
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H***A
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Nice & Impressive Hotel With Best Staff Service & Strategic Location. Thanks.
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MUTTAQIN
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 19 week(s) ago
Very easy check in, staff very helpful, family friendly, close to everything, very clean.
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Accommodation's Reply
26 Mar 2025
Thank you for your lovely review! We are so glad to hear that you enjoyed your time with us. We value your feedback and are thrilled that we were able to provide you with a memorable experience. We look forward to seeing you again soon and providing you with another exceptional stay
Guest
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 22 week(s) ago
Very good location, clean and comfortable. Very friendly staff.
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Accommodation's Reply
14 Mar 2025
Thank you for your kind words! We're glad to hear that you enjoy your stay with us and the location was convenient for you. We look forward to welcoming you back in the future.
L***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
The location is very strategic and just across from the Avenue mall, it can be reached on foot.
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Accommodation's Reply
25 Feb 2025
Thank you for your kind words! We're glad to hear that you enjoy your stay with us and the location was convenient for you. We look forward to welcoming you back in the future
E***a
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 25 week(s) ago
I had an excellent service from this hotel!
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Accommodation's Reply
25 Feb 2025
Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
J***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
This hotel is truly worth the price! My room included breakfast and a bathtub, and the rate was incredibly reasonable. The value for money is excellent, making it a great choice for both comfort and affordability. The breakfast was decent, but I particularly appreciated the variety of milk options they offered. The service was excellent as well. Check-in time was at 3 PM, but I arrived at 12 PM and requested an early check-in. The staff checked the room, confirmed it was ready, and allowed me to check in early so I could rest—such a thoughtful and accommodating gesture! Overall, St. Giles Wembley Penang exceeded my expectations. Whether you’re visiting for business or leisure, this hotel provides comfort, convenience, and great value. I would definitely stay here again and highly recommend it to anyone traveling to Penang!
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Accommodation's Reply
25 Feb 2025
Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
n***a
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 29 week(s) ago
strategic location, near mall and komtar, easy to find halal food, clean and comfortable rooms, there is a work desk, fast wifi, if I go to penang again I want to stay here again
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Accommodation's Reply
23 Jan 2025
Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
D***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
The hotel I always stay at every time I come to Penang. thankyou
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Accommodation's Reply
23 Jan 2025
Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
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Azizul H. A. J.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 30 week(s) ago
Parking was easy during my stay. Staff was friendly but no porter at the time to take our luggage.
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Accommodation's Reply
23 Jan 2025
Thank you for sharing your feedback with us! We’re glad to hear that you found the parking easy and our staff friendly. However, we apologize for the inconvenience of not having a porter available to assist with your luggage during your stay. We understand how helpful that service can be, however we regret to inform you that do not have porter service in Cititel Express Penang. Thank you again for your understanding, and we hope to welcome you back soon for an even better experience.
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Mohd R. B. J.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 31 week(s) ago
Plus points - Friendly staff; Accessibility to amenities; Clean room; Tasty food; Parking facility. Negative points - small room; Weak wifi; Average TV channels
1 people find it helpful
M***D
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 34 week(s) ago
This is my first time in Penang, I chose this hotel due to close to the city. The location is good, this hotel is near to Komtar and 1st Avenue shopping mall. On each side of the hotel there are small restaurants and small food courts. I had booked a room with breakfast included. The breakfast have varieties, from local traditional breakfast to continental breakfast such as sushi, dimsum, congee, nasi lemak, cereals, pastries, breads, and egg station as well. There are self services beverages, varieties of teas - Earl Grey, English Breakfast, Chamomile and Mint for example. If you prefer espresso or cappuccino to start your day, there are self service coffee machine, freshly ground beans and chiller compartments for milk. It is worth the price is you choose to have breakfast in the hotel. I would book this hotel again for my next trip to Penang.
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Z***m
icon-origin-TRAVELOKA
10.0
/10
Reviewed 35 week(s) ago
Highly recommendedfor staycation
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