Very conveniently placed for accessing downtown and the seaport for island ferries. Staff were excellent and very helpful. Would recommend.

Place was great for over night stay to catch early morning ferry…just few blocks from port and all things to see.

The hotel was everything I had hoped for. Parking was handled quickly and efficiently, the room was spotless and the staff eager to help. Huge breakfast options, both American and continental. Would recommend this hotel highly.

Great locatiion, 2 mins walk to Lion Square, food everywhere. Quick stroll to sights and available valet parking.

Convenient parking downstairs with discounted rates

Very helpful staff. Clean room and great breakfast. Close to everything.

I stayed just one night with my family. Room was clean and nice.

The property did not have a restroom door. Basic property did not have an iron or steamer. No one available to provide the towels. Location was good , but I would not stay there again.

The Ibis is a beautiful hotel in a great location. Rooms are a nice size and the bathroom is too. Breakfast was very good. Plenty of restaurants around.

Terrible don’t stay here. Beds are as hard as a rock it’s loud till 2 am from a near by night club and planes flyover head all night long. Didn’t have breakfast as we had to check out early. Coffee machine had to be moved to plug in. Shower is extremely dark. Floors had a lot of water damage. I would not stay here again.

Centrally located, clean large rooms, some with balconies. Easy access to Heraklion port, central parts. Breakfast buffet was varied and delicious, fresh.

Excellent breakfast,

Rooms are nice and clean, the location is convenient and the breakfast included was good

Clean, spacious room with nice amenities, a good breakfast, convenient parking and in a great location near the city center.

Always stay at the ibis whilst in Heraklion, great location, great breakfast and comfy beds - perfect x

The door to the balcony did not properly close and you can constantly hear wind noise and we could not sleep. We inform the reception and they said they will send somebody to look at it. Next day housing person came, look and said that it is wind noise and its normal as it was windy outside. I told them that in my group other people have room on same floor and they don't have noise. Staff said they will look into next day. Next day sent housing person and she could not figure it out. I told them that either there is door gasket not sealing properly or hardware loose, but she left after opening and closing door. I booked this hotel for 3 nights was planning to stay 3 nights. After complaining several time finally they send maintenance person, who tighten the door hardware and fixed door issue. We checked out after 2 nights and asked for refund for third night, but hotel staff mentioned they can not give refund for third night, as booking was done through third party. Appreciate, if we can get refund for third night, as we stay there only for 2 nights, but paid for 3 nights. Please have customer service call us at (336) 908-0425 to process refund. Thanks Mustafa Puri

I wasn't able to book a shuttle as the hotel wasn't responding to messages sent through Expedia.

Every thing was ok. Nothing special

Staff was very accommodating and provided a lot of good information about the area.

Staff were great and helpful, discounted car parking under the hotel, room was really nice. It was clean and the breakfast was a welcome addition.