Great historical building, hotel is clean and the staff very helpful

The rating on Expedia was 4.5 star hotel. It is a 3 Star at best. Air conditioner hardly worked. It was quite hot thankful to have a fan on full all night to sleep Absolutely no extras- lotion/ room water/ room had 1/2 roll of toilet paper in the bathroom when we arrived - had to ask for more toilet paper and towels as the room was never cleaned in 4 days. Hair blow dryer didn’t work, very poor lighting for putting on make up in the bathroom. Very hard to get ready from a women’s point of view. Employees were not attentive - we would like 2 towels- response was I’ll bring them in a while.

Quaint spacious room. Staff very friendly. Packed breakfasts for days with early starts. Great value and location.

The bathroom it to small. There is not air conditioner

We enjoyed our stay at the hotel. Staff were exceptional and accommodated us for an early check-in. Our room was in a decent condition. The complimentary daily continental breakfast was a bonus during our stay.

Hotel close to Metro and downtown only a few blocks away. Staff helpful throughout the stay. Received room on ground floor next to the courtyard, which meant noise till 9pm and also no window in room. Bathroom had a faulty toilet which would constantly flush, Shower drained really slowly. Breakfast was pretty basic and only variety was the filing of the sandwich

A cool, quaint little hotel nestled in a real neighborhood of cafes, bakeries, and shops. It was a few minutes walk to the historic downtown and all it offers. This was a nice change from the faceless sterile hotel chains.

No a/c, instead a portable machine, which doesn't cool, but makes very loud noise. Everything is old and outdated, needs renovation at least once in 50 years, no? In 4 nighrs never changed bed linens, nor towels. Do not recommend at all.

Staff was great, helped with an extra late check in and check out (providing snacks at checkout since we wouldn't be able to have breakfast). Organizing a ride to and from the airport was also easy through them. Room was clean but a bit dark and squeeky floors. Good stay overall

centrally located near subway. short walk to Lastarria and many great restaurants. Nice, helpful staff. Good WiFi and areas to use computer.

The staff were very helpful. The hotel had lots of charm and history. Breakfast was good. The location is not in a tourist part of the city which was disappointing at first but allowed us to see more of Santiago.

Very nice, helpful staff

Hotel Casa Zañartu has a great, old-world vibe. It’s not modern, and that’s a plus. It has high ceilings, hallways with couches and paintings. It is fun, funky and comfortable. It is also in a great location in Santiago’s Historic Core — walking distance to the Plaza de Armas, Museum of Pre-Columbian Art and the Moneda Palace. There are mom-and-pop markets across the street and multiple eating options nearby, including a food truck court. For everything else the Santa Ana Metro Station is one block away.

Great location. Breakfast starts at 7:30 but it’s more like 7:45. It sucks when you have to leave for a tour at 8 and it’s not ready yet.

Good

Very friendly staff, excellent location. Continental breakfast was very filling and restaurant food was very good.

Simple room with not much amenities. The shower was not draining properly - took a while to drain out. On a good note, the receptionist was able to let us check in early for free. The bed was comfortable. Good breakfast as well!

The front desk staff were kind and helpful. The room was beautiful and unique. The only negative was that the bicycle storage outside my window woke me up in the mornings. The bath mat and extra blankets could’ve been cleaner but overall, a nice hotel.

Very Good

Very helpful and friendly staff with good recommendations. The hotel is in walking distance to the historical center of Santiago and it is well mainained