The rooms are very small, the same goes for the bathroom. After a 11 hour flight all I wanted to do was have a hot shower and sleep however the water was warm even after running the shower for 10 minutes. The curtains could not fully close which allowed light into the room. The rooms are not sound proof and you hear everyone that walks through the passage. If you want to rest, I would not recommend. The staff was really helpful and kind. They did offer free breakfast for the inconvenience.

Clean room, all the amenities, convenient parking. Helpful staff. We could not get an early check in, but the hotel was very busy.

clean room, nice place

Habitacion amplia y limpia, personal amable que ofreció tours e información relevante para mi estadía, me prestaron una plancha para poder utilizarlw en mi ropa. El personal siempre estaba atento a cualquier necesidad y aparte tenian disposicion de ayudar en todo momento. El proceso de check in y check out fue rapido y ordenado.

Clean hotel with friendly staff

I’ve been there before, so if a made back was because I line the place and location.

Hotel was clean and comfortable, breakfast was good and staff was extremely friendly and helpful.

Excellent

The view of Cerro San Cristobal was beautiful from my giant windows. I really liked the location, proximity to metro stations, shopping nearby, convenience stores and several cafe/food options on the same street. Good size room for a short stay where I didn't need to unpack much, but if I needed more room for my luggage I would have felt a bit snug. The staff was english/spanish bilingual which was perfect for me. They were super helpful whenever I needed something sent to my room. My only complaint was a consistent weird smell in the washroom.

Buen hotel y buena ubicación

Excelente ubicación, muy buen servicio.

I like comfortable room, view, and excellent breakfast, hotel staff is very supportive! Very good location, plenty of restaurants, cafes around , metro station is very close

We arrived really early in the morning, obviously they said that the room wasnt ready, and thats ok. We went for a walk to wait for the room and we went back when it was time for check in. I supposed they had their time to clean out the room, but the bed was really dirty, it was full of dirt.

Las instalaciones muy modernas, en excelente estado y inmejorable ubicación, metro cerca, restaurantes cercanos, increíble el precio, estacionamiento incluido

Nice big rooms, close to lots of restaurants. Breakfast is ok!

Great location. Front desk staff were excellent

Excelente atención, el staff super amable, nos ayudaron en todas nuestras necesidades. El desayuno buffet Excelente y rico, cuartos comodos para viajar en familia (con 02 nin̈os), cerca a las estaciones del subte 6 minutos caminando y puedes llegar a todos lados en el, desde centros comerciales y atracciones turísticas. Esta céntrico hay tiendas cerca para comprar bebidas y alimentos que te sacan de apuros.

Three guests arrived between 8:00 and 9:00 am from overnight flights. The hotel front desk refused to prioritize cleaning rooms for us. There were people checking-out right in front of us, yet they made three older adults, all over 60, and one over 75, wait FIVE hours in the lobby for our rooms. They tried to tell us to pay an extra night if we wanted to sleep. They were cruel and unprofessional. It was an utterly disgusting experience.

Modern hotel and modern hotel

Great service and quality. Good food in the restaurant