Beautiful hotel, great service. Breakfast buffet is amazing.

I booked a Deluxe Room, 1 King Bed, Sea View. The listing shows a bath tub but the room did not have it. The listing shows a sea view from angle looking hard left 90 degrees which is not a realistic angle to sit and see. Instead your view is directly at other buildings. Check is a complete mess. Registration on the 16th floor?! There were no signs to say where registration is in either the lobby or on the 16th floor. This rooftop pool... I was never able to find it. I did find a door for a pool, area but says it closed at 9pm! Registration never gave any information about the property, where things are, restaurants, nothing. I parked in the garage and at 530am I need to leave and this little ticket I got will not raise the gate. There is also nobody there in person. After pressing the button for help the gate lifted a few minutes later. Nice property and amenities but the room is also small and basic. The price is very top of the market for a very low level experience. Never again.

The staff was very friendly and the whole property made you feel Safe!

The scent in a hotel should create a welcoming atmosphere, but unfortunately, each floor here had an unpleasant odor reminiscent of a homeless environment. The rugs seemed to absorb the smell rather than enhance the ambiance. Additionally, the neighboring hotel was undergoing construction early in the morning, which added to the discomfort during our stay. It might be beneficial for this hotel to consider using essential oil diffusers or air fresheners to improve the overall fragrance and help create a more pleasant experience for guests.

Clean room

This hotel is gorgeous zero complaints

Great Hotel and great staff

Overall okay. The elevators are horrible. They don’t communicate well re: what is included, amenities, food, etc. Pools are beautiful, housekeeping was great.

This is at best a 2 star hotel. Not worth it. Book somewhere else for waaay cheaper. It will be better than this place. 1. Weeeeeird room outline. Bathroom walls are mare of old glass that does not shut properly and has 0 privacy. 2. Keys keep getting disabled. 3. Old and musty smell. 4. Paper thin walls. You can hear conversations. 5. Cleaning service did not come in the morning. Asked 4 times for room clean up service but front desk lied saying cleaning service was going “ahorita mismo”, meaning we left the room to give space twice, but every single time room was not cleaned. In the end, cleaning service came at almost 6pm. 6. Deteriorated room amenities. 5star hotel? Lmao. Check the pics for yourself and think twice before booking this place.

Nice staff probably one of the best hotel I’ve been to.

All of it Fantastic

Just wonderful hotel

Nice

Just a beautiful hotel for any occasion.

Very nice

Amenities

It was ok, for a JW Mariott i expected so much more. There was construction going on, with a crane blocking the beautiful city view, and the hotel next door facing our room was not at all pretty. The staff is on top of you around the pool area (for no reason) and drinks are over priced for the amount of ice that was in it. There is no signal in the lobby or wifi unless you are in your room so you have to call and uber from your room 2 elevators away and hope they wait for you. Not what i was expecting for the price i paid!

Staff were outstanding.

Bedroom was very comfy, also the staff were very on point. I will definitely recommend this hotel and there services, there is so much to do at this hotel.

Stayed in renovated room Room was little damp Guess ac was not on for some time Hotel floors and rooms have a moldy smell It gets better after a day of ac goin continuously on Same goes for pillows and comforters We stayed here before 3 times and guess this is the result of renovation Otherwise great while rather expensive place to stay Staff is fantastic very friendly and accommodating