Dear Mr. Agustiansyah, Thank you for taking the time to share your experience staying at Aston Samarinda Hotel. We are pleased to hear that your overall experience was quite good. However, please allow us to apologize for the inconvenience related to the musty smell in your room, which certainly did not meet the standards of comfort and cleanliness we expected. We appreciate your feedback and will inform our housekeeping team to investigate and ensure that all rooms are always clean and comfortable for our guests. Thank you for your feedback and trust in Aston Samarinda Hotel. We hope to welcome you back again for an even more comfortable and pleasant stay in the future. Sincerely, Andri Setyawan, General Manager

Dear Mr. Swal S., Thank you for taking the time to share your experience staying at the Aston Samarinda. We are delighted to hear that you were satisfied with the cleanliness of the hotel and the friendly service from our team. This simple yet meaningful compliment motivates our entire team to continue maintaining cleanliness and providing friendly and professional service to all our guests. Thank you for choosing the Aston Samarinda. We look forward to welcoming you again and providing you with an even more comfortable stay on your next visit. Sincerely, Andrey Sethawan, General Manager

Dear Mr. Yutta P., Thank you for taking the time to share your experience staying at Aston Samarinda Hotel. We are delighted to hear that you appreciated the friendliness of our team, especially the staff at the pool area, and that you enjoyed the food we served. We greatly appreciate your recommendation of Aston Samarinda Hotel for your visit to Samarinda. On the other hand, we apologize for the inconvenience regarding the noise from the adjacent room and the insufficient variety of the food menu. Your feedback is very important and we will use it in our evaluations to improve the comfort of our rooms and increase the variety of food options. Thank you for your feedback and trust in Aston Samarinda Hotel. We hope to welcome you back again for a more comfortable and enjoyable stay on your next visit. Sincerely, Andrey Setyawon, General Manager

Dear Mr./Ms. A*y, Thank you for taking the time to share your experience staying at Aston Samarinda Hotel and your photos. We greatly appreciate your willingness to share your happy moments while enjoying our facilities and services. We are delighted to hear that you enjoyed the clean rooms, friendly service, the hotel's excellent location, and the easy access to Samarinda Central Plaza (SCP) shopping mall. We are also pleased to hear that you enjoyed our breakfast and that the swimming pool was one of your favorite amenities to spend time with your children. Your compliments and shared photos inspire our entire team to strive to maintain the quality of service, cleanliness, and amenities to always provide comfort to our guests and their families. Thank you for trusting Aston Samarinda Hotel. We hope to continue to be your and your family's choice for future stays and to enjoy our facilities. Sincerely, Andrey Setyawon, General Manager

Dear Mr. Andrian Shah, Thank you for taking the time to share your experience at Aston Samarinda. We are delighted to hear that you were satisfied with the comfortable atmosphere and cleanliness of your room during your stay. Your compliments motivate our entire team, especially our housekeeping staff, to strive to maintain the cleanliness and comfort of our rooms in order to provide the best possible guest experience. Thank you for your trust in Aston Samarinda. We hope to welcome you back again for an even more comfortable and memorable stay in the future. Sincerely, Andrey Setyawon, General Manager

Dear Mr./Ms. N*a, Thank you for taking the time to share your experience at Aston Samarinda. We are delighted to hear that your stay was positive. We are also pleased that Aston Samarinda's location, directly connected to Samarinda Central Plaza (SCP), enhanced your convenience and relaxation. Your compliments motivate our entire team to strive for the best service and provide memorable stays for all guests. Thank you for your trust in Aston Samarinda. We look forward to welcoming you back in the future for an even more comfortable and enjoyable stay. Sincerely, Andrey Setyawon, General Manager

Dear M*a, Thank you so much for taking the time to write such a positive review about your stay at the Aston Samarinda Hotel. We are delighted to hear that the friendliness and service of our entire team, from the entrance and reception staff to the housekeeping staff and pool attendants, provided a memorable experience during your stay. Your comments regarding the comfort of your room are also greatly appreciated. Your encouraging and well-wishes are a very meaningful inspiration to our entire team, motivating us to continue improving the quality of our services and facilities. Thank you for your trust in the Aston Samarinda Hotel. We look forward to welcoming you back for another comfortable and enjoyable stay in the future. Sincerely, Andrey Setyawon, General Manager

Dear Mr. Yuyun Y., Thank you for taking the time to share your experience staying at Aston Samarinda Hotel. We are delighted to hear that you enjoyed the warm atmosphere, central location, and the hotel lobby, a pleasant place to relax. We are especially pleased that our restaurants and indoor pool enhanced your stay. Your positive review is an encouragement to our entire team to continue providing friendly service and the best possible guest experience. Thank you for trusting Aston Samarinda Hotel. We look forward to welcoming you back again in the future with even better service and an even more memorable experience. Sincerely, Andrey Setyawon, General Manager

Dear Ms./Mrs. A*a, Thank you for sharing your experience staying at Aston Samarinda Hotel. We are delighted to hear that the breakfast we served was impressive and enjoyable. Our Food and Beverage team is committed to offering a diverse menu with flavors to satisfy all guests, so your compliments mean a great deal to us. Thank you for your review and your trust in Aston Samarinda Hotel. We hope to welcome you back again for an even more comfortable and memorable stay in the future. Sincerely, Andrey Sethawan, General Manager

Dear Mr./Ms. A*a, We greatly appreciate you taking the time to share your experience staying at Aston Samarinda. We are delighted to hear that you enjoyed the amenities, including the indoor pool and sauna, and found the check-in process easy. We are also pleased to hear that all the rooms you booked were comfortable and that the friendliness of our staff contributed to your positive experience. We understand you didn't have the opportunity to enjoy breakfast during your stay. We hope you will enjoy our varied breakfast options on your next visit. Your review encourages us to continue providing the best service and maintaining the quality of our amenities for the comfort of all our guests. Thank you for trusting Aston Samarinda. We look forward to welcoming you and your family back again for an even more memorable and impressive stay. Sincerely, Andrey Setyawon, General Manager

Dear Mr./Ms. A*e, Thank you for taking the time to write a review and give Aston Samarinda a very positive rating for your stay. We are delighted to hear that you enjoyed the Mahagham River view from your Deluxe Room and the pool facilities we provided. The stunning Mahagham River views are one of the attractions we hope will enhance your comfort and create a memorable stay. Your positive review inspires our entire team to continue striving for the best service and facilities. Thank you for trusting Aston Samarinda. We look forward to welcoming you back for another comfortable and enjoyable stay in the future. Sincerely, Andrey Setyawon, General Manager

Dear Mr./Ms. Noorhadiah N., Thank you for taking the time to write a review and share your experience staying at Aston Samarinda Hotel. We apologize for the inconvenience you experienced regarding the lighting in your room, the uncomfortable bed condition, and the soundproofing not meeting your expectations. Your feedback is invaluable to us, and we will immediately contact the relevant teams to assess and improve the comfort of all our rooms. Your review helps us continuously improve the quality of our facilities and the guest experience. Thank you for your trust in Aston Samarinda Hotel. We hope to welcome you again and provide you with an even more comfortable and pleasant stay in the future. Sincerely, Andrey Setyawon, General Manager

Dear Mr./Ms. M*A, Thank you for taking the time to leave us a review and an excellent rating. We are delighted to hear that you were satisfied with the cleanliness of the hotel, the comfort of the lobby area, the comfortable rooms, the ample parking space, and the convenient location for exploring various places in Samarinda. Such positive reviews encourage our entire team to maintain the quality of our facilities and provide the best service for the comfort of all guests staying at Aston Samarinda. Thank you for your trust in Aston Samarinda. We hope to welcome you back again for an even more memorable and impressive stay in the future. Sincerely, Andrey Setyawon, General Manager

Dear Ms. Hikmaya L, Thank you for taking the time to write a review and give us such a great rating. We are delighted to hear that you were impressed with the hospitality, courtesy, and excellent service from the Aston Samarinda Hotel team. We greatly appreciate your positive comments about our food and restaurant. Knowing that our cuisine can provide a memorable experience is a source of pride and motivation for our kitchen and food and beverage team to continue striving to maintain the highest quality. Thank you for your trust in Aston Samarinda Hotel. We hope to welcome you back again in the future with even better service and experiences. Sincerely, Triva Huiniza, General Manager

Dear NIA M, Thank you for taking the time to share your kind review. We are very pleased to know that you found our staff to be nice and helpful during your stay at ASTON Samarinda Hotel & Convention Center. Your positive feedback is truly appreciated and becomes a great motivation for our team to continue delivering the best service and hospitality to every guest. Thank you for choosing ASTON Samarinda Hotel & Convention Center. We look forward to welcoming you back with an even more pleasant stay in the future. Sincerely, Triwahyunizar General Manager