It's best to never stay here if you don't want to lose out. The room was dirty, the bathroom was dirty, and the hot water didn't work at all. Asking for a room change, they claimed there were no rooms available even though there were plenty of empty ones, making it feel like a haunted house. The elevator wouldn't work, and there was no phone in the room to go back and forth between the third floor and the room.

The third floor room is nice, more comfortable. But the AC isn't cold enough.

AC is not cold and I need to ask for fan but it only come almost 2 week after, the door is OMG is so difficult to open and We were lock inside and everytime I have to ask the receptionist to open the door room. The bed sheet etc it’s only change 1once in a week.. and the pillow OMG you better bring your own pillow hahaha…

The two bedroom room is quite good, strategic location.

I've stayed here several times and have been very satisfied with my stay. However, my stay this July was less than satisfactory. The hotel's sanitary facilities, pantry, and walls appear poorly maintained. It's not suitable for bringing children. I hope it will be better in the future

It's not well maintained. The elevator doesn't work.

The room is very bad, and smell bad as well

Super affordable price, outside room but only suitable for sleeping, not staycation. The bathroom may need renovation to make it more comfortable in the room

The room smells bad, dusty bedroom, not maintained bathroom, everything just bad. The location was okay.

Very poor hotel, can not imagine Traveloka still recommend and open for reservation. Bathroom so dirty, room so small, but still very expensive. I think Traveloka have responsibility to put good quality hotel in the APP not those poor hotel ….

This hotel is actually the best. Sadly, the rooftop seems unmanageable, but overall, the room is super comfortable, and the swimming pool is amazing. Definitely will be back.

Lokasinya enak sekali tapi sayang tempatnya kurang begitu terawat. Harganya memang gak mahal tapi lebih baik lagi kalau tempatnya dirawat dan harganya bisa jadi naik juga. Kolam renangnya juga kotor sekali. Untuk kamarnya cukup luas.

The room is actually still okay, cleaned every day, it just needs extra care for the closet because the color is no longer white, it would be a shame if it was left because the place and facilities should be recommended, quite satisfied with the price and the room received, the service is good, you can even check in as soon as the room is ready.

The room size is quite big and comfort for couple. But, the service is poor and the interior was old. Need to maintain the lift, access door, water heater. It might be wise to renovate the whole building. I found out the location was quite good for holiday because most of the entertainment area were close. I think Umalas can be compete with other competitor if only after the renovation.

Lift nya ga bisa hotel ga terawat.

Lift nya gabisa harus naik tangga pintu kamar mandi gabisa di buka.

First entry, spacious, clean, comfortable. Clean pool. Makes you feel at home for a long time staying here. Will definitely come back again if we go to Bali

The elevator has been dead for a long time, it is dirty, the furniture is old, the receptionist has been replaced by a help boy who smells of body sweat serving, the sink is completely jammed, the old sheets have changed color from white to cream.

The staff are friendly and helpful, it isn't their fault, it is just the building isn't well maintained! The first room that we got was moldy and smelly and only one room left and it didn't get any better 😭 the sink is eww, the bathroom is smelly, the AC was noisy. The room light was so blurry and dark, no happy vibe at all:(we don't even want to sit on the couch, in fact it looks like it was the only thing that was clean, even the pillow sheet isn't white. We just booked for 2 nights, but end up check out in few hours because we can't stand it!

It's so bad I got a messy and scary room. Lots of stains on the sheets which are very uncomfortable and disgusting. Until I have to checkout immediately and not occupy it for the night. Please pay attention.