I really like the atmosphere, but I was disappointed with the spa services, I arrived at the spa, it was ignored, let alone offer, just didn't want them, even though they knew we were there, very very very disappointed, at that time I wanted enjoy the spa there with the atmosphere by the sea, but continued to be disappointed, because the service 👎, if you can tell to the spa services, at least ask directly if the guest has arrived, do not ever look at the appearance, I if the service is good more than the price of the spa I love, but because they are too underestimated, I was already disappointed, I came to Batam to want to enjoy the KTM resort, with the atmosphere, the waves of the bar and the most I want to enjoy a spa by the sea, very very disappointed in its spa services.