Breakfast is delicious, staff are friendly and nice.

There were several incidents at the reception, and performance needs improvement: When checking in for a room reservation via the application, I asked for a non-smoking room, but was given a smoking room, it was explained that I was bringing children but the reason was that it was busy. When checking out, I was informed that we had left something in the room, namely a bag lock, asked if I still needed it, finally I was asked to return to the room (5th floor), it turned out that the receptionist incorrectly informed me that the item was from the 7th floor. Next, I wanted to take a deposit of Rp. 300 thousand, because previously when I reported check-out, I had to go up again to get the item that was said to be left in the room, the deposit money was actually left with the security, finally after returning to the reception desk, I was asked to wait for the security to come back from upstairs because the security followed me to the upper floor/room.

Easy to get around from the hotel

Is a very convenient and clean hotel. Will book again when I go to Batam.

Everything is good, service is also ok.

I have been staying at this hotel multiple times, and I have a reason for doing so because of the location and in-house facilities such as the gym and health massage parlor. Breakfast is consistent, and the taste is considered acceptable.

It's a nice hotel, clean and comfortable room. Staff friendly.

It's a nice hotel, clean and comfortable room. Staff friendly.

I have ordered/requested a smoking room, but when I checked in I was not responded to.

All good when I stayed in this hotel and nearby with shopping mall and restaurants.

clean, comfortable, friendly staff

The room I was staying in, the floor carpet was dirty and not properly cleaned. The aircon needs servicing, the room was very warm for many hours. Only during the night does it get a bit better.

89 Hotel in Batam is one of the best hotels. Their service is excellent, and the staff are friendly and helpful. The breakfast is one of the best. It's within walking distance to Grand Mall, just across the road, and within walking distance to BCS Mall and many good food eateries around the hotel.

A very good location with market a short distance behind.

All the staff are very friendly and polite. I will come back here again if I go to Batam, the access to the city is very easy because the location of the hotel is in the middle of the hotel.

The hotel staff was very friendly and helped me during check-in.

I want faster check out but must wait so long. They ask me to sitting in lobby first but my grab came already.

Quite good hotel. Only one thing was unlucky when we were there. The hotel was doing some innovation, so it was noisy at noon time when we were resting.

The staff are unfriendly, rude, especially Gita, I suggest replacing them, the effect will be the loss of customers, thank you.

very good, will stay again.