Dear Mr. Ken, This is a message from Dafam Semarang Hotel. We appreciate your choice of Dafam Semarang Hotel as your accommodation in Semarang. We apologize for any inconvenience you experienced during your stay, particularly the issues with your room not meeting your expectations (dampness, clogged drain, and bathroom cleanliness). These issues have been forwarded to the relevant departments to ensure a better experience for you and your family in the future. If you wish, please provide details of the problem to us via our official WhatsApp number: 08*******971. Your feedback on this issue is crucial for improving the quality of our service in the future. We sincerely hope that Dafam Semarang Hotel will be your home away from home in Semarang, and we look forward to welcoming you again. Sincerely, Muh Roy Amazon, General Manager