Dear Mr. Donnie S., Thank you very much for your valuable feedback and for choosing Sudirman Harris Suites Jakarta as your accommodation. We are especially appreciative of your suggestion regarding the installation of smart TVs in all guest rooms. We understand that smart TVs are important for making stays more convenient for guests who frequently use streaming services such as Netflix and YouTube. Your feedback is invaluable and we will forward it to management for consideration in our future plans to improve hotel facilities. We are committed to continuously improving the quality of our products and services so that we can provide our guests with even more comfortable and enjoyable stays. We would like to express our sincere gratitude once again for your trust and support in Sudirman Harris Suites Jakarta. We look forward to welcoming you back again. We hope your next stay will be even more pleasant and memorable. Sincerely, Servi Gaelani, Customer Relations Department

Thank you for choosing Harris Suites FX Sudirman Jakarta as your accommodation, and thank you for taking the time to provide us with your valuable review and feedback. We especially appreciate your suggestion regarding the Smart TV, particularly in the Premier Bright Room. We understand that in-room entertainment is important for enhancing your comfort and stay experience, especially for guests who wish to enjoy streaming services while relaxing. We have noted your feedback and will forward it to our management team for consideration in developing and improving the hotel's amenities in the future. We are committed to continuously improving the quality of our services and facilities to meet the expectations of all our guests. Thank you again for your trust in choosing Harris Suites FX Sudirman Jakarta. We hope to welcome you back in the future for an even more comfortable and enjoyable stay. Sincerely, HARRISly. Thank you, Selvy Kerani, Customer Relations Officer.

Dear Mr. Wangsit, Thank you very much for choosing to stay with us at HARRIS Suites fX Sudirman and for taking the time to share your wonderful feedback. We are truly delighted to know that you had such an enjoyable stay with us. It is especially rewarding to hear that your check-in process was swift and seamless, allowing you to start your visit comfortably. Your kind recognition of Pak Dendi from our Front Office team means a great deal to us. We will be sure to share your thoughtful compliments with him, as we know they will serve as wonderful encouragement for him and the entire team to continue delivering exceptional hospitality. We are also pleased that you appreciated our friendly and helpful service, the spacious comfort of your room, and the stunning city view from the 45th floor. It is always our goal to create memorable experiences, and we are happy that these aspects made your stay even more special. Furthermore, we are delighted that you enjoyed the wide variety of breakfast selections prepared by our culinary team to ensure every guest starts the day with a satisfying meal. Your generous feedback is truly appreciated and motivates us to continue providing the highest level of service to all our guests. We sincerely look forward to welcoming you back to HARRIS Suites fX Sudirman for another memorable stay in the near future. HARRISly Yours, Selvi Khaerani Guest Relation Officer

Thank you for choosing Harris FX Sudirman as your accommodation and for taking the time to write a review. We greatly appreciate your feedback, as it is crucial for our evaluation to improve the quality of our services and guest experience. We apologize if the view and location of your room did not meet your expectations or did not justify the price you paid. We understand that room comfort and the suitability of amenities are essential to a pleasant stay, and we are sorry that your experience was not entirely satisfactory. We have noted your feedback and will forward it to the relevant team for evaluation. For your next stay, we would be happy to recommend a room type with a view that better suits your needs, subject to availability at the time of booking and check-in. Thank you again for your feedback. We hope to have the opportunity to welcome you back to Harris FX Sudirman and provide you with an even better stay that meets your expectations. Sincerely, HARRIS. Thank you, Selvy Kaerani, Customer Service Officer.

Dear Mr. Agus F, Thank you very much for choosing to stay at HARRIS FX Sudirman and for taking the time to share your wonderful feedback with us. We are truly delighted to hear that you had a pleasant stay and that our hotel provided a great place for you to spend your time comfortably. It is especially rewarding to know that our Front Desk team made a positive impression with their helpfulness and warm hospitality. Your kind words about the excellent service you received mean a great deal to all of us, as providing genuine, attentive, and memorable service is always our highest priority. We will certainly share your compliments with our entire team, as recognition like yours is a great source of motivation for us to continue delivering exceptional guest experiences. Thank you once again for your generous review and for placing your trust in HARRIS FX Sudirman. We truly appreciate your support and look forward to welcoming you back for another enjoyable and memorable stay in the near future. Until then, we wish you safe travels and all the very best. HARRISly Yours, Guest Relation Officer

Thank you so much for choosing Harris FX Sudirman as your accommodation again. We are honored to welcome you back and appreciate you taking the time to share your experience. We are glad to hear that the hotel's location near the GBK area allows you to enjoy sporting activities despite your busy schedule. We are glad you enjoyed the view from the Unique View Semanggi room, the taste of our food, and the easy access to a variety of dining options as the hotel is directly connected to FX Sudirman Mall. Thank you for your feedback regarding the pool facilities. We appreciate all guest feedback as it is invaluable in our evaluation process for continuous improvement of our facilities and services. Your feedback regarding the size of the pool and the need for pool attendants will be forwarded to the relevant team for consideration and action to ensure your stay is more comfortable and safer for all guests. Thank you again for your trust in choosing us once more. We hope to welcome you back to Harris FX Sudirman and provide you with an even more memorable stay on your next visit. See you soon! Dear Valued Guest, Thank you for choosing Harris Hotel & Conventions fx Sudirman as your accommodation again. We are honored to welcome you back and appreciate you taking the time to share your experience. We are glad to hear that the hotel's location near the GBK area allows you to conveniently enjoy various sporting activities despite your busy schedule. We are delighted that you enjoyed the view from your Unique View Semanggi room, the taste of our food, and the easy access to a variety of restaurants thanks to our direct connection to the fx Sudirman shopping mall. Thank you for your feedback regarding the pool facilities. We appreciate all guest feedback, which we use to continuously improve the quality of our facilities and services. Your comments about the size of the pool and the presence of staff in the pool area will be forwarded to the relevant team for consideration and action to ensure a more comfortable and safe stay for all guests. Thank you again for your trust in choosing to stay with us again. We look forward to welcoming you back to Harris Hotel & Conventions fx Sudirman and providing you with an even better experience next time. See you soon! Sincerely, HARRISly Selvy Kaerani, Guest Relations Officer

Hello! Thank you so much for choosing Harris FX Sudirman Hotel as your accommodation and for sharing your valuable feedback. We are delighted to hear that you were pleased with your room upgrade. We are honored that you enjoyed the beautiful views of the SCBD area and the glittering city lights at night. We are also pleased that our thoughtful touches helped create even more wonderful memories for you. We always strive to provide our guests with the best service and unforgettable experiences, and your positive feedback is a great encouragement to our entire team to continuously improve the quality of our service. Thank you again for choosing Harris FX Sudirman Hotel. We look forward to welcoming you back next time. We promise you an even more satisfying stay next time. Have a great trip! Servi Kaerani, Customer Relations

Hello, thank you so much for choosing Harris Suites FX Sudirman Jakarta as your accommodation and for taking the time to share your valuable feedback. We are delighted that you were satisfied with the excellent service you received during your stay. Your satisfaction is our top priority, and we greatly appreciate your positive comments regarding our staff's service, including the quick check-in, luggage storage, and prompt responses to your questions via WhatsApp and phone. Your positive feedback is a great encouragement for us to continue developing our friendly, professional, and attentive service for all guests. Thank you again for your trust and for choosing Harris Suites FX Sudirman Jakarta. We will do our best to provide you with an even more satisfying experience on your next stay. Sincerely, Servi Gaelani, Customer Relations Department

Welcome! Thank you so much for staying at FX Sudirman Harris Suites Jakarta and for sharing your valuable feedback. We are delighted to hear that you and your husband had a wonderful time at our hotel during the marathon. Our hotel is centrally located and directly connected to the FX Sudirman Shopping Mall, providing you with easy access to various amenities during your stay. We are also glad that you enjoyed the friendly service from our staff. Your compliments encourage us to continue striving to provide the best service to all our guests. We are very happy that you enjoyed the beautiful view from room 4316; the night view is very popular among our guests, and we are glad that you and your family had a great time. We are also very grateful that you found the swimming pool suitable for your children to play in. Your satisfaction is our greatest joy. We are honored to have assisted you on your important family trip. Thank you again for your trust and for recommending our hotel. We sincerely hope to welcome you and your family back to FX Sudirman Harris Suites Jakarta for another enjoyable vacation. Thank you very much. Sincerely, Selby Kaelani, Customer Relations Manager

Dear Mr. Yutha A, Thank you for choosing Harris Suites FX Sudirman Jakarta as your accommodation and thank you for taking the time to share your wonderful experience. We are delighted to know that you enjoyed your stay with us and plan to return to Harris Suites FX Sudirman Jakarta again in the future. Your words, "I will definitely come back," are invaluable to our entire team and inspire us to continue providing the best service. We strive to provide a comfortable stay experience with friendly service, comprehensive amenities, and a convenient location for all guests during their stay in Jakarta. Thank you again for your trust in us. We hope to welcome you back again and provide you with an even more memorable stay on your next visit. Sincerely, HARRISly. Thank you, Selvy Kerani, Customer Service Officer.

Welcome! Thank you for choosing Harris Suites FX Sudirman Jakarta and for taking the time to share your valuable feedback. We greatly appreciate your comments and apologize for any inconvenience you may have experienced during your stay. Some elevators are currently under maintenance and are only available in limited quantities. Therefore, there may be longer waiting times, and we ask for your understanding. We are working to complete the maintenance as quickly as possible to ensure all guests can enjoy a comfortable stay. We apologize for the error regarding the credit card information you entered during check-in, which resulted in an incorrect parking fee. We are saddened that this did not meet our hotel's service standards. We have forwarded your feedback to the reception department and will conduct more thorough data verification to prevent this from happening again. Thank you again for your understanding and valuable feedback. Your comments are a vital driving force in our continuous improvement of service quality and hotel facilities. We sincerely hope you will choose to stay at Harris Suites FX Sudirman Jakarta again and have an even more comfortable and memorable experience. Thank you very much! Servy Kerani (Customer Relations)

Dear Mr. Dedi, Thank you for choosing Harris Suites FX Sudirman Jakarta as your accommodation and thank you for taking the time to share your wonderful experience. We are delighted to know that you were comfortable during your stay with us. We are honored that you enjoyed the beautiful city view from your room, especially the nighttime atmosphere with the sparkling lights of the buildings in the Sudirman area, one of our guests' most popular tourist destinations. Your positive feedback is an encouragement to our entire team to provide the best service and maintain the quality of facilities so that all guests can enjoy a memorable stay. Thank you again for your trust in Harris Suites FX Sudirman Jakarta. We hope to welcome you back soon and provide you with another memorable, or perhaps even better, stay. Sincerely, HARRISly. Thank you. Selvi Kaerani, Customer Service Officer.

Dear Mr. Ari A.G. Thank you for choosing HARRIS Suites fX Sudirman Jakarta once again and for taking the time to share your wonderful feedback with us. It is truly a pleasure to welcome you back for your second stay, and we sincerely appreciate your continued trust in our hotel. We are delighted to know that you had another enjoyable experience and that you appreciated our strategic location, with direct access to fX Sudirman Mall. Being connected to the mall certainly makes it convenient for our guests to enjoy a wide selection of restaurants, cafés, and fast-food outlets without having to travel far. We are also grateful for your kind compliments regarding the friendliness of our team. Your recognition is a great encouragement for all of us, as providing genuine hospitality and attentive service is always our top priority. At the same time, we sincerely apologize for the inconvenience you experienced regarding the sound insulation in your room. We understand how important a peaceful and restful environment is, especially after a long day, and we regret that noise from the neighboring room affected your comfort. Please rest assured that your valuable feedback has been shared with our management team for further evaluation as we continuously look for ways to enhance our guests' overall experience. Thank you once again for your thoughtful review and for highlighting both the positive aspects of your stay and the area where we can improve. Constructive feedback like yours is invaluable in helping us provide an even better experience for our guests. We truly look forward to welcoming you back to HARRIS Suites fX Sudirman Jakarta for another comfortable and memorable stay in the near future. HARRISly Yours, Selvi Khaerani Guest Relation Officer

Dear Mr. Leo S, Thank you for choosing Harris Suites FX Sudirman Jakarta as your accommodation and for taking the time to share your detailed experience. We greatly appreciate your feedback, as it helps us improve the quality of our services and facilities. We are pleased to hear that you enjoyed the hotel's convenient location, directly connected to FX Sudirman Mall, making it easy for you to access various services during your stay. We also appreciate your appreciation for the friendliness of all our staff. This recognition motivates our team to continue striving to provide the best service to all our guests. Furthermore, we apologize for any inconvenience you may have experienced regarding the use of the elevator to the breakfast restaurant on floor F5. We understand that the repair work on one of the elevators may have caused longer waiting times, especially during peak hours. We have forwarded your feedback to the relevant team for evaluation so that we can find better solutions during the repair period. We also apologize for the condition of the bathroom in your first room. However, we are pleased to know that the front desk team quickly assisted you in moving to a more comfortable room. We will conduct more thorough room inspections to prevent this from happening again. Thank you for your concern about traffic noise around the hotel. As our location is in the heart of Jakarta's business district, you may occasionally experience some noise from the highway. However, we will continuously evaluate measures to improve the comfort of all our guests during their stay. We have forwarded your feedback regarding the uncomfortable pillows and pool water quality to our housekeeping and engineering teams for immediate action. This is part of our commitment to maintaining the quality of our hotel facilities. Once again, we thank you for choosing to stay with us and for your valuable feedback and comments. We hope to welcome you back to Harris Suites FX Sudirman Jakarta and provide you with an even better experience next time. Sincerely, HARRIS. Thank you. Selvy Kerani, Customer Relations Officer

Cheers, Thank you very much for choosing HARRIS FX Sudirman and for sharing such an amazing review. We are truly honored by your kind words and delighted to know that you had a wonderful stay with us. Receiving an "A++++++" rating and being described as a "super recommended hotel" is the highest compliment we could ask for. Your positive feedback is a great source of motivation for our entire team, who work passionately every day to provide exceptional service and create memorable experiences for every guest. It was our pleasure to have you as our guest, and we sincerely appreciate your recommendation. We look forward to welcoming you back to HARRIS FX Sudirman on your next visit to Jakarta. We hope to provide you with another outstanding stay that exceeds your expectations once again. HARRISly Yours, Selvi Khaerani Guest Relation Officer

Cheers, Thank you for staying with us at HARRIS Hotel FX Sudirman and for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the elevator waiting time and the availability of key cards. We understand how frustrating it can be to wait an extended period for the lifts, especially during busy hours, and we regret that this affected your overall experience. Please be assured that your comments have been shared with our management team for further evaluation as we continuously seek ways to improve the comfort and convenience of our guests. We also apologize for the inconvenience caused when an additional key card was unavailable during your stay. We understand that having only one key card can be inconvenient, especially for guests traveling together. Your feedback has been noted and will help us improve our operational preparedness moving forward. While we regret that these issues impacted your visit, we truly appreciate your valuable comments as they help us identify areas where we can do better. We hope that despite these challenges, you were still able to enjoy our strategic location in the heart of Jakarta and the other facilities offered by the hotel. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much smoother and more enjoyable experience. HARRISly Yours, Selvi Khaerani Guest Relation Officer

Dear Ms. Chantra, Thank you for choosing Harris FX Sudirman as your accommodation and thank you for taking the time to provide us with your valuable review and feedback. We apologize for any inconvenience you experienced regarding the elevator system during your stay. We understand that long wait times for the elevator can affect your comfort, especially during peak hours. Your feedback regarding the elevator system is of great importance to us, and we will forward it to the relevant team for evaluation and to find solutions to further improve our service for all guests. We greatly appreciate your feedback, as it is a vital part of our continuous improvement of the quality of our facilities and services. Thank you again for your trust in choosing Harris FX Sudirman. We hope to welcome you back again in the future and provide you with an even more comfortable and memorable stay. Sincerely, HARRIS. Thank you, Selvy Kaerani, Customer Relations Officer.

Dear Mr. Ako P., Thank you very much for your review and for your trust in choosing us during your stay at Harris FX Sudirman Hotel. We are delighted to know that you enjoyed your stay with us. Guest satisfaction and comfort are our top priority, so your compliments motivate our entire team to continue striving for the best service. We hope that the hotel's facilities, services, and atmosphere met your expectations during your stay in Jakarta. Your positive review means a lot to us, and we will share it with our entire team to show our gratitude for their dedication. We hope to welcome you back to Harris FX Sudirman Hotel on your next visit. We wish you a warm welcome and look forward to seeing you soon. Sincerely, Harris. Thank you. Selvi Kaerani, Customer Relations Officer

Dear Mr. Wahyu, Thank you for choosing HARRIS Hotel FX Sudirman for your stay and for taking the time to share your wonderful experience with us. We are truly delighted to learn that your first stay at our hotel was such an enjoyable one. It is always rewarding to know that our guests leave with positive memories, and we are honored that we had the opportunity to welcome you. We are especially pleased that you enjoyed our Bright Room and its spectacular view. The stunning panorama of Jakarta’s skyline, particularly the vibrant city lights of the Sudirman area at night, is indeed one of the unique highlights of staying with us. Knowing that you were able to relax and appreciate the beautiful nighttime atmosphere from your room brings great satisfaction to our team. Your kind words serve as a great motivation for all of us to continue delivering excellent service and memorable experiences to every guest. We are committed to providing comfortable accommodations, warm hospitality, and a pleasant stay for all who visit HARRIS Hotel FX Sudirman. Thank you once again for your valuable feedback and for choosing to stay with us. We sincerely appreciate your support and look forward to welcoming you back for another memorable stay in the near future. We hope your next visit will be just as enjoyable, if not even better. HARRISly Yours, Selvi Khaerani Guest Relation Officer

Dear Mr. Taufik A, Thank you for choosing HARRIS Hotel FX Sudirman and for taking the time to share your wonderful feedback with us. We are truly delighted to hear that everything about your stay was great and that you had such an enjoyable experience with us. Receiving positive comments like yours is incredibly rewarding for our entire team, as we continuously strive to provide excellent service, comfortable accommodations, and memorable experiences for all our guests. Your kind words and enthusiasm mean a lot to us. Knowing that we were able to meet your expectations and make your stay pleasant is the greatest compliment we can receive. We are especially grateful for your intention to return, and it will be our absolute pleasure to welcome you back again in the future. Thank you once again for your support and for choosing HARRIS Hotel FX Sudirman. We look forward to hosting you on your next visit and creating another exceptional stay filled with comfort, convenience, and genuine HARRIS hospitality. Until we meet again, we wish you safe travels and all the very best. HARRISly Yours, Selvi Khaerani Guest Relation Officer