H***i
Staycation
10.0
/10
Reviewed 2 week(s) ago
I've often heard that the check-in process can take hours. I deliberately registered at 12 noon and then waited in the lobby until 2 p.m. It was quite quick, waiting 30 minutes and then I was allowed into my room. Thank you.
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Accommodation's Reply
02 Jun 2026
Thank you for choosing Harris FX Sudirman as your accommodation and for taking the time to share your experience. We greatly appreciate your feedback regarding the check-in process. We are glad to hear that your experience was smooth and that checking in before 12:00 PM helped expedite room preparation. We appreciate that you only waited approximately 30 minutes after your check-in time before your room was ready. We understand that there can sometimes be both positive and negative feedback about waiting times during check-in, especially during peak periods. Therefore, our team is constantly striving to improve our service efficiency to ensure that every guest has a comfortable and pleasant experience from the moment they arrive at the hotel. Thank you for your appreciation and trust. Such positive feedback is an encouragement to our entire team to strive to provide the best service to all our guests. We hope to welcome you back to Harris FX Sudirman in the future and provide you with an even more memorable stay. Sincerely, Selvi Kaerani, Customer Service Officer
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