Dear Mr./Ms. M*, Thank you for taking the time to write a review. We apologize for any inconvenience you experienced during your stay. We have forwarded your feedback to the relevant team for evaluation and future improvements to the elevator. This is a very significant issue, and we will take immediate action to resolve it and ensure it does not recur. Your feedback is very important to us, as we will use it to evaluate and improve the quality of our facilities and services in the future. We sincerely hope to welcome you back for an even better stay. Sincerely, Amarusa Hotel Bogor

Dear Valued Guest, Thank you for taking the time to share your stay experience. We apologize if your stay did not meet your expectations. We have forwarded your feedback to the relevant team for evaluation and improvement. We are committed to continuously improving our facilities and the quality of our service to provide a more comfortable stay on every visit. Sincerely, Amarusa Royal Hotel Bogor

Dear Mr. Roy Two D., Thank you for choosing Amarusa Royal Hotel Bogor as your accommodation. We are delighted that you felt comfortable throughout your stay. Your satisfaction motivates all our staff to continue striving to provide the best service and experience. We hope to welcome you back to Amarusa Royal Hotel Bogor again. Sincerely, Amarusa Royal Hotel Bogor

Dear Valued Guest, Thank you for choosing Amarusa Royal Hotel Bogor and for taking the time to write a review. We appreciate your feedback regarding the condition of the carpet in the hallways. The hotel is undertaking gradual maintenance and improvements to its facilities, including regular carpet cleaning and vacuuming to maintain cleanliness and comfort. Thank you for your compliments. We look forward to welcoming you back for an even better experience next time. Sincerely, Amarusa Royal Hotel Bogor

Dear Valued Guest, Thank you for choosing Amarusa Royal Hotel Bogor and sharing your experience. We are delighted to hear that you were pleased with the friendliness of our staff, the complimentary room upgrade, and that all your requests were fulfilled. Such positive reviews encourage our team to continue providing the best service. We hope to welcome you back soon for another memorable stay. See you next time! Sincerely, Amarusa Royal Hotel Bogor

Dear Valued Guest, Thank you for taking the time to write a review. We are delighted to hear that you were satisfied with our service and the comfort of your room during your stay. Your feedback encourages us to continuously improve the quality of our services and facilities to provide a better experience on every visit. We hope to welcome you back to Amarusa Royal Hotel Bogor again. Sincerely, Amarusa Royal Hotel Bogor

Dear Valued Guest, Thank you for taking the time to write a review. We are delighted to hear that you enjoyed our breakfast and appreciate your feedback regarding the wait for beverage refills. We will take this feedback into consideration to improve the speed of beverage refills, ensuring all guests have a more comfortable breakfast experience. We hope to welcome you back to Amarusa Royal Hotel Bogor again. Sincerely, Amarusa Royal Hotel Bogor

Dear Valued Guest, Thank you for taking the time to share your stay experience. We apologize for any inconvenience you may have experienced during your stay. Your feedback regarding elevator queues on weekends, bathroom condition upon check-in, and the variety and quality of breakfast has been forwarded to the relevant team for evaluation and improvement. Regarding the elevators, the malfunctioning elevator is currently undergoing maintenance to ensure it is fully operational again and provides greater comfort for all guests. Thank you for your trust in Amaroossa Royal Bogor. We look forward to welcoming you back in the future for an even better stay. Sincerely, Amaroossa Royal Bogor

Dear Mr, Handoko Thank you for sharing your wonderful experience with us. We are delighted to know that you enjoyed our strategic location right across from the Bogor Botanical Gardens, making it easy to enjoy a refreshing 4.2 km morning run in the fresh air. It is truly rewarding to hear that you had such an enjoyable stay. We look forward to welcoming you back to Amaroossa Royal Hotel Bogor for another memorable experience. Warm regards, Amaroossa Royal Hotel Bogor

Dear Guest, Thank you for sharing your feedback regarding your stay at Amaroossa Royal Hotel Bogor. We sincerely apologize for the inconvenience you experienced with the parking area and for the condition of the hotel not meeting your expectations. Your comments are very important to us and have been shared with our management team as part of our ongoing efforts to improve our facilities and overall guest experience. Thank you for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much better stay in the future. Warm regards, Amaroossa Royal Hotel Bogor

Dear Mr/Mrs Dimas G. B, Thank you for taking the time to share your feedback following your stay at Amaroossa Royal Hotel Bogor. We are pleased to know that you found our staff friendly and welcoming. Your kind appreciation means a lot to our team. At the same time, we sincerely apologize for the inconvenience you experienced with the hot water in your bathroom, as well as the delays in refilling the breakfast menu and dining utensils. Your feedback has been shared with our Engineering and Food & Beverage teams so that we can improve our facilities and service quality to ensure a better experience for all our guests. Thank you once again for your valuable comments. We truly appreciate your feedback and hope to have the opportunity to welcome you back with an improved experience in the future. Warm regards, Amaroossa Royal Hotel Bogor

Dear Mr/Mrs Bong , Thank you for taking the time to share your experience at Amaroossa Royal Hotel Bogor. We are delighted to hear that you enjoyed our strategic location, with easy access to Bogor Botanical Gardens, Botani Square, and many nearby culinary destinations. We truly appreciate your positive comments. We also sincerely apologize for the inconvenience you experienced regarding the room condition, especially the bathroom exhaust fan. Your feedback is very valuable to us and has been shared with our Engineering team for immediate inspection and improvement. We are continuously working to upgrade our facilities to provide a more comfortable stay for all our guests. Thank you once again for your constructive feedback. We hope to have the pleasure of welcoming you back and providing you with an even better experience in the future. Warm regards, Amaroossa Royal Hotel Bogor

Dear Valued Guest, Thank you for your review. We apologize for the inconvenience caused by the malfunctioning bathroom door and the dirty bathroom floor during your stay. We have forwarded this feedback to the relevant team to immediately address and improve the cleanliness and quality of our rooms and facilities in the future. Sincerely, Amarusa Royal Hotel Bogor

Dear Guest , Thank you for taking the time to share your experience at Amaroossa Royal Hotel Bogor. We are pleased to hear that you appreciated our strategic location, the cleanliness of the hotel, and the helpful service provided by our staff. Your kind words are truly appreciated. We also sincerely thank you for your valuable feedback regarding our breakfast selection. We apologize that some of the menu items did not meet your expectations. Your comments have been shared with our culinary team as part of our continuous efforts to improve the variety, presentation, and quality of our breakfast offerings. Thank you once again for your feedback. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future. Warm regards, Amaroossa Royal Hotel Bogor

Dear Ms./Mrs. Puspita Sari K.W., Thank you for your review. We are glad you enjoyed your stay. We apologize for the issues with the elevator, the condition of the swimming pool, and the insufficient supply of towels at the time. We have noted your feedback and will take action to address these issues. Thank you, and we hope to welcome you back in the future. Sincerely, Amarusa Royal Hotel Bogor

Dear Guest, thank you for your valuable comments and feedback. We are delighted to hear that you were satisfied with the classic and elegant design of the guest room. We apologize for the unsatisfactory cleanliness of the pool area during your stay. We will reflect your suggestion to place ashtrays in the smoking area and work to improve the cleanliness and comfort of the pool area in the future. Thank you. Sincerely, Amarusa Royal Bogor Hotel