Overall Ratings & Reviews Twins Hotel

Traveloka (1,963)
Other sources (14)
8.2
Very Good
From 1,963 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.1

Meal

7.6

Location

8.4

Service and Facilites

8.2

People often mention about Twins Hotel
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Accessibility (18)
Staff Friendliness (18)
Bedroom (18)
Distance to City Center (17)
Bathroom (17)
Wifi (15)
Room Space (15)
Surroundings (14)
Check-in/out Time (14)
Ambiance (14)
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Traveler Reviews Twins Hotel

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Customer reviews
C***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Close to the KOTA Transjakarta Station and Bus Stop. The room size for a single is sufficient, not too small.
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1 people find it helpful
C***n
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
The single rooms here are larger than those at the Rumah Shinta Hotel, which is under the same management. It's close to the station and the Transjakarta Kota bus stop. The old town area is just a short walk away.
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W***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 week(s) ago
For the room I booked, it was standard for just a staycation and a few hours of rest. The Wi-Fi and TV are Android so there are more entertainment options, the sanitary is good, there is a water heater, and the AC works well, I booked the 18 as I remember so it can only be used for 1 person to pray, not for congregation because of the space... Overall recommendation with a price under 200k... Twins will be an onlist hotel if in Jakarta, easy to get to Kota Tua and Glodok.
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1 people find it helpful
ISWANDI
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The hotel here is clean and the staff are very friendly.
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a***4
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Friendly service, strategic location and very clean
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Charles K. P.
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Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Clean, cool, with hot showers, it's great. I've stayed at this hotel twice, and it never gets boring. It's across from the Mangga Dua Raya bus stop, so it's very close. I'll stay at the same hotel again next time. The Wi-Fi signal is good and fast. You can get free cold or hot drinking water near the reception. It's safe, with security guards. You can leave your luggage before check-in so it won't be heavy if you want to explore (a check-in receipt will be attached). You can also leave your luggage after check-out (a check-in receipt will also be attached). There's CCTV. It's comfortable!
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1 people find it helpful
C***n
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
Great, quite spacious for its size. The bed and bathroom are spacious. It's close to Jakarta Kota Station and the Transjakarta bus station. I tried this place; I usually stay at the neighboring hotel under the same management, and it turned out to be just as comfortable.
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1 people find it helpful
G***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 18 week(s) ago
Good, low budget hotel but okay, the staff are also friendly, great
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M***M
icon-origin-TRAVELOKA
8.2
/10
Reviewed 23 week(s) ago
Wi-Fi has a good signal in the room. The hot water is good. It's a great deal for a hotel near Kota Tua.
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Ibnu N. 0.
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Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 25 week(s) ago
friendly, just maintenance needs to be improved
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2 people find it helpful
S***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
The hotel is very strategically located, within walking distance of Jakarta Kota Station. The rooms are quite spacious and clean.
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1 people find it helpful
B***y
icon-origin-TRAVELOKA
7.0
/10
Reviewed 27 week(s) ago
It was a good experience staying here, but when checking out, it was a bit difficult to claim the deposit for various reasons. Luckily, the money was received in the end.
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1 people find it helpful
E***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 28 week(s) ago
The comfort and really friendly staff are one of the reasons to stay here. Thanks, I'll be back next time.
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2 people find it helpful
J***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 34 week(s) ago
This is the first time I've stayed here and something unpleasant happened. So far, it's been a safe stay here.
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4 people find it helpful
A***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 35 week(s) ago
Great hotel, comfortable to stay here
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H***d
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Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 41 week(s) ago
The hotel staff is very friendly and the hotel is close to the station or bus stop, so it is easy to access transportation.
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2 people find it helpful
N***e
icon-origin-TRAVELOKA
8.0
/10
Reviewed 63 week(s) ago
It's quite good for that price, but the bed is not very comfortable. The air conditioner drips onto the mattress. The location is very strategic, close to the station and bus stop.
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7 people find it helpful
Accommodation's Reply
13 Feb 2025
Thank you for your review. We apologize for the inconvenience you experienced with the AC in your room. Guest satisfaction is our priority, and we greatly appreciate your feedback. We have followed up on this issue with our technical team to ensure that it does not happen again in the future. If you plan to stay again, we will ensure a more comfortable experience for you. Please do not hesitate to contact us directly so that we can provide the best service. Thank you for your understanding, and we look forward to welcoming you back to Twins Hotel Mangga Dua :)
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L***s
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 64 week(s) ago
For this price, it's honestly worth it, although there are some drawbacks, one of which is the smell of the room when you open it, it's like it's musty and damp, which maybe you could add some air freshener to. And secondly, the room isn't soundproof, so the next room is noisy.
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5 people find it helpful
Accommodation's Reply
06 Feb 2025
Thank you for your feedback, we will try to improve on this. Once again we say. Thank you. :)
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Agus R. B.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 65 week(s) ago
I didn't expect to get an experience like a great hotel at such a cheap price. I want to try it again if I go to Jakarta again.
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1 people find it helpful
J***s
icon-origin-TRAVELOKA
7.9
/10
Reviewed 65 week(s) ago
Disconfort smell of bathroom, in the morning time
1 people find it helpful
Accommodation's Reply
03 Feb 2025
We would like to say Thank You in Advance, and we sincerely apologize for the inconvenience caused to you. Our reception is open 24 hours, and if there is anything that makes you uncomfortable, you can contact the receptionist directly, because our commitment is to provide the best for you. Thank you. :)
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