7.9
Pleasant
From 2,578 reviews
Provided by travelers on
Cleanliness

7.6

Room Comfort

7.6

Meal

7.5

Location

8.3

Service and Facilites

7.8

People often mention about Serena Hotel
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Distance to City Center (72)
Accessibility (66)
Bedroom (63)
Staff Friendliness (61)
Room Space (58)
Bathroom (55)
Surroundings (50)
Hotel Area (46)
Family Friendly (43)
Ambiance (43)
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Traveler Reviews Serena Hotel

Number of reviews per page
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40
Customer reviews
J***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 6 day(s) ago
The toilet flush didn't work, and the Wi-Fi didn't connect all the way to the end. The hot water didn't work.
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Accommodation's Reply
02 Nov 2026
Dear valued guest, Serena Hotel extends its warmest greetings. Thank you for taking the time to write a review. We apologize if your experience did not meet your expectations. We will carefully evaluate your feedback to improve the quality of our service. Sincerely, Serena Hotel Bandung.
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mimin m.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The hotel staff is friendly and nice, the hotel is comfortable and clean.
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2 people find it helpful
Accommodation's Reply
02 Nov 2026
Dear Valued Guest, Warm greetings from Serena Hotel Bandung. Thank you for taking the time to write a positive review. We are delighted to hear that our staff were friendly and helpful throughout your stay. Your compliments mean a lot to us, and we will share them with our entire team to inspire us to continue providing the best service. Sincerely, Serena Hotel Bandung
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mimin m.
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Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The hotel staff is friendly and nice, the hotel is comfortable.
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Accommodation's Reply
02 Nov 2026
Dear Valued Guest, Warm greetings from Serena Hotel Bandung. Thank you for taking the time to write a positive review. We are delighted to hear that our staff were friendly and helpful throughout your stay. Your compliments mean a lot to us, and we will share them with our entire team to inspire us to continue providing the best service. We wish you good health. Sincerely, Serena Hotel Bandung
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mimin m.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is friendly and nice, the hotel is clean.
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1 people find it helpful
Accommodation's Reply
02 Nov 2026
Dear Valued Guest, Warm greetings from Serena Hotel Bandung. Thank you for taking the time to write a positive review. We are delighted to hear that our staff were friendly and helpful throughout your stay. Your compliments mean a lot to us, and we will share them with our entire team to inspire us to continue providing the best service. Sincerely, Serena Hotel Bandung
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mimin m.
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Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is friendly and nice, the hotel is clean and comfortable.
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Accommodation's Reply
02 Nov 2026
Dear Valued Guest, Serena Hotel Bandung extends a warm welcome to you. Thank you for taking the time to write a positive review. We are delighted to hear that our staff were friendly and helpful throughout your stay. Your compliments mean a great deal to us, and we will share this with all our staff to inspire them to continue providing the best possible service. Sincerely, Serena Hotel Bandung
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mimin m.
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Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is friendly and nice, the hotel is clean.
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Accommodation's Reply
02 Nov 2026
Dear Valued Guest, Warm greetings from Serena Hotel Bandung. Thank you for taking the time to write a positive review. We are delighted to hear that our staff were friendly and helpful throughout your stay. Your compliments mean a lot to us, and we will share them with our entire team to inspire us to continue providing the best service. Sincerely, Serena Hotel Bandung
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mimin m.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is friendly and nice, the place is comfortable and clean.
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Accommodation's Reply
02 Nov 2026
Dear Valued Guest, Serena Hotel Bandung extends a warm welcome to you. Thank you for taking the time to write a positive review. We are delighted to hear that our staff were friendly and helpful throughout your stay. Your compliments mean a great deal to us, and we will share this with all our staff to inspire them to continue providing the best possible service. Sincerely, Serena Hotel Bandung
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Burhan H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Nice, spacious room, can actually accommodate six people.
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Accommodation's Reply
02 Nov 2026
Dear Valued Guest, Serena Hotel Bandung would like to express our deepest gratitude for your trust in choosing Serena Hotel Bandung as your accommodation during your stay in Bandung. Thank you for taking the time to write this review. Your feedback will help us improve and develop our services in the future. We sincerely hope to welcome you and your family back again to enjoy our excellent service and warm hospitality. We wish you and your family good health and happiness always. Sincerely, Serena Hotel Bandung
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H***u
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Overall okay and can be improved further.
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Accommodation's Reply
20 Oct 2026
Dear Valued Guest, Serena Hotel Bandung would like to express our deepest gratitude for your trust in choosing Serena Hotel Bandung as your accommodation during your stay in Bandung. Thank you for taking the time to write this review. Your feedback will help us improve and develop our services in the future. We sincerely hope to welcome you and your family back again to enjoy our excellent service and warm hospitality. We wish you and your family good health and happiness always. Sincerely, Serena Hotel Bandung
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Febyi K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The place is quite nice, but the most important thing is that it is very clean and not disturbing, basically it is very comfortable.
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1 people find it helpful
Accommodation's Reply
21 Oct 2026
Dear Valued Guest, Serena Hotel Bandung is pleased to inform you with our deepest gratitude for choosing Serena Hotel Bandung as your accommodation during your stay in Bandung. We appreciate you taking the time to share your positive review and experience with us. It has been an honor and a pleasure for us to have provided you with a memorable stay. We sincerely hope that you and your family will return again to enjoy our excellent service and friendly hospitality. We wish you and your family good health and happiness always. Sincerely, Serena Hotel Bandung
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mimin m.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel staff is nice and friendly, the hotel is comfortable.
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Accommodation's Reply
06 Oct 2026
Thank you for taking the time to write a positive review. We are delighted that you found our staff to be friendly and helpful throughout your stay. Your compliments mean a lot to us, and we will share them with our entire team to inspire us to continue providing the best possible service. Sincerely, Serna Hotel Bandung
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Syamsa Y.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Very strategic position close to the main station of Bandung city, Damri pool, Paskal 23 shopping center, Pasar Baru, Bandung City Square and Husein Sastranegara Airport.
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2 people find it helpful
Accommodation's Reply
02 Oct 2026
Dear Valued Guest, Serena Hotel Bandung would like to express our deepest gratitude for your trust in choosing Serena Hotel Bandung as your accommodation during your stay in Bandung. Thank you for taking the time to write this review. Your feedback will help us improve and develop our services in the future. We sincerely hope to welcome you and your family back again to enjoy our excellent service and warm hospitality. We wish you and your family good health and happiness always. Sincerely, Serena Hotel Bandung
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Syamsa Y.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
The hotel staff is very helpful, close access to the highway, minimarket, main station, Paskal 23 shopping center, Pasar Baru Trade Center Bandung, Istana Plaza, hospital, and Damri bus terminal.
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Accommodation's Reply
02 Oct 2026
Thank you for taking the time to write a positive review. We are delighted to hear that our staff were friendly and helpful throughout your stay. Your compliments mean a lot to us, and we will share them with our entire team to inspire us to continue providing the best service.
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L***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 week(s) ago
The location is strategic, close to everywhere, and there are also many sellers in front of the hotel.
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Accommodation's Reply
02 Oct 2026
Dear Valued Guest, Serena Hotel Bandung would like to express our deepest gratitude for your trust in choosing Serena Hotel Bandung as your accommodation during your stay in Bandung. Thank you for taking the time to write this review. Your feedback will help us improve and develop our services in the future. We sincerely hope to welcome you and your family back again to enjoy our excellent service and warm hospitality. We wish you and your family good health and happiness always. Sincerely, Serena Hotel Bandung
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J***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 8 week(s) ago
Friendly staff, clean hotel, clean rooms, strategic location. Suitable for families.
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Accommodation's Reply
18 Sep 2026
Dear Valued Guest, Serena Hotel Bandung would like to express our deepest gratitude for your trust in choosing Serena Hotel Bandung as your accommodation during your stay in Bandung. Thank you for taking the time to write this review. Your feedback will help us improve and develop our services in the future. We sincerely hope to welcome you and your family back again to enjoy our excellent service and warm hospitality. We wish you and your family good health and happiness always. Sincerely, Serena Hotel Bandung
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J***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 8 week(s) ago
The hotel staff is friendly. The hotel is clean and the rooms are clean. It's perfect for staying with a large family because the rooms are spacious.
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1 people find it helpful
Accommodation's Reply
18 Sep 2026
Dear Valued Guest, Serena Hotel Bandung would like to express our deepest gratitude for your trust in choosing Serena Hotel Bandung as your accommodation during your stay in Bandung. Thank you for taking the time to write this review. Your feedback will help us improve and develop our services in the future. We sincerely hope to welcome you and your family back again to enjoy our excellent service and warm hospitality. We wish you and your family good health and happiness always. Sincerely, Serena Hotel Bandung
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Akhmad Z.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
clean room, good service....
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Accommodation's Reply
18 Sep 2026
Dear Valued Guest, Serena Hotel Bandung would like to express our deepest gratitude for your trust in choosing Serena Hotel Bandung as your accommodation during your stay in Bandung. Thank you for taking the time to write this review. Your feedback will help us improve and develop our services in the future. We sincerely hope to welcome you and your family back again to enjoy our excellent service and warm hospitality. We wish you and your family good health and happiness always. Sincerely, Serena Hotel Bandung
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mariah
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The staff is friendly and always ready to provide coffee, tea, and mineral water. This three-story hotel has an elevator. It's comfortable and clean. It's perfect for families or backpackers. It's strategically located. The hotel is right in front of Bandung Station. Highly recommended. I'll be back again soon.
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Accommodation's Reply
18 Sep 2026
Dear Valued Guest, Serena Hotel Bandung would like to express our deepest gratitude for your trust in choosing Serena Hotel Bandung as your accommodation during your stay in Bandung. Thank you for taking the time to write this review. Your feedback will help us improve and develop our services in the future. We sincerely hope to welcome you and your family back again to enjoy our excellent service and warm hospitality. We wish you and your family good health and happiness always. Sincerely, Serena Hotel Bandung
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D***i
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 13 week(s) ago
suitable for the price, decent for transit next time I might use this again thank you
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1 people find it helpful
Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Serena Hotel Bandung respectfully informs you of our deepest gratitude for choosing Serena Hotel Bandung as your accommodation during your stay in Bandung. We appreciate you taking the time to share your positive review and experience with us. It has been an honor and a pleasure for us to have provided you with a memorable stay. We sincerely hope that you and your family will return again to enjoy our excellent service and friendly hospitality. We wish you and your family good health and happiness always. Sincerely, Serena Hotel Bandung
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Iray S.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Great... 5 days stay here...
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Accommodation's Reply
29 Aug 2026
Dear Valued Guest, Serena Hotel Bandung is pleased to inform you with our deepest gratitude for choosing Serena Hotel Bandung as your accommodation during your stay in Bandung. We appreciate you taking the time to share your positive review and experience with us. It has been an honor and a pleasure for us to have provided you with a memorable stay. We sincerely hope that you and your family will return again to enjoy our excellent service and friendly hospitality. We wish you and your family good health and happiness always. Sincerely, Serena Hotel Bandung
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Number of reviews per page
20
40