Mambruk Hotel & Convention

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8.5
Very Good
From 2,538 reviews
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Cleanliness

8.6

Room Comfort

8.7

Meal

8.5

Location

9.0

Service and Facilites

8.7

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Accessibility (108)
Ambiance (106)
Family Friendly (103)
Staff Friendliness (103)
Bedroom (101)
Variety (101)
Hotel Area (99)
Room Space (91)
Taste (91)
Surroundings (86)
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Traveler Reviews Mambruk Hotel & Convention

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40
Customer reviews
B***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 hour(s) ago
Old hotel, but comfort. I recommend to stay here.
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Accommodation's Reply
25 Jan 2026
Dear valued guest, Thank you for taking the time to leave a positive review of your stay at Mambruk Hotel. We are delighted to know that you felt comfortable and enjoyed the facilities and services we provide. Your review motivates our entire team to continue providing the best service to every guest. We look forward to welcoming you back soon and providing an even more enjoyable stay. Best regards, Mambruk Hotel & Convention Management
G***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 day(s) ago
I've actually stayed here twice. The first time was in the new building near the reception, which was great. It was close to the restaurant and swimming pool. The second time I booked, the room was bigger, but dirtier. The bedside lamp was very dusty. Even after I opened the bedcover, I found quite a bit of sand on the bed, which I don't know where it came from, and it was quite annoying for me and my baby. Access to the restaurant and swimming pool was also further away. Other than that, the breakfast was delicious, the facilities were okay, and the distance wasn't too far. I'll probably come back.
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Accommodation's Reply
24 Jan 2026
Dear Valued Guest, Thank you for choosing our hotel again and for taking the time to write a detailed review. We are pleased to hear that you enjoyed your first stay in the new building, which is closer to the reception, restaurant, and swimming pool. However, we apologize for the inconvenience you experienced during your second stay, particularly regarding the cleanliness of your room. The bedside lamp being dusty and the sand found on the mattress did not meet our service standards, especially when you were traveling with young children. We have forwarded this feedback to our housekeeping and management teams for immediate assessment and improvement to prevent such incidents from happening again. We understand that the distance from your room to the restaurant and swimming pool may be inconvenient. We appreciate your appreciation of our breakfast, facilities, and location. We would be honored if you would consider staying with us again. We look forward to welcoming you back in the future and providing you with an even better experience. Sincerely, Mumbrook Hotel & Convention
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Jeanny
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.4
/10
Reviewed 2 week(s) ago
Nice place, a family hotel nevertheless, if you want to rest by the pool then it is not for you, too many kids. Restaurant food is crappy and expensive, 110 thousand for a 15 cm frozen pizza is shameful. Chicken katsu terrible 90 thousand as rendang price is overpriced expensive. Beer for two is suppose to be 60 thousand and the price here to be 280 thousand for two. This is too much. Restaurant taste is not as good as a 4-star hotel. Eat somewhere else, anyway breakfast is okay, variety enough Positives: Breakfast: Satisfying with good variety. With a pretty good taste, although the coffee is bad Kapal Api Tubruk should be a much better coffee brand Room: Generally clean Staff: Friendly and helpful Negatives (Areas Need Improvement): Ambiance: Too small and crowded, the pool is no quieter place. · Restaurant: Prices are too expensive, overpriced, and the food quality is poor (e.g., frozen pizza, pizza dough like crackers, priced at 110 thousand rupiah/pizza, not worth it. Rendang, plain chicken, priced at more than 80 thousand rupiah plus tax. Bintang beer is 30 thousand rupiah/pc, charged for two bottles of 280 thousand rupiah, and the food is served for quite a long time, 45 minutes or more. Food for 4 people is charged 700 thousand rupiah. It is recommended to eat elsewhere. There are many seafood restaurant options outside that taste better and are affordable, not overpriced. The bath towels in the room were torn, really not reflecting a 4-star hotel, and the bed sheets were stained. Room Maintenance: The bed sheets were stained and the bath towels were torn upon arrival, although replacements were provided when requested. There was no hairdryer. This experience did not meet expectations for a 4-star hotel, there should be significant improvements in terms of hotel restaurant food, use a good quality chef, hire a good chef, important for a 4-star hotel because it is not a 2-star hotel. Room maintenance needs to be considered, do not sweep with a manual broom, the hotel should have a vacuum cleaner. Amenities: Towels new replacement, nothing torn, bed sheets are not stained, and beach cleanliness is managed
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Accommodation's Reply
15 Jan 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We greatly appreciate both your positive and negative feedback, as it helps us to improve. We are pleased to hear that you found our staff friendly and helpful, the rooms generally clean, and the breakfast selection satisfactory. We will share this gratitude with the entire team as encouragement. However, we apologize for any inconvenience you experienced, particularly regarding the crowded pool area, the dining experience at the restaurant, and the condition of the room and facilities, which did not meet the expectations of a four-star hotel. Your comments regarding price, food quality, meal times, and the cleanliness and maintenance standards of the rooms have been taken seriously and have been forwarded to management and the relevant departments for immediate action. We recognize that food quality, room cleanliness, and facilities are crucial to a comfortable stay. Therefore, a comprehensive evaluation of restaurant operations, food quality, room cleanliness, and facility maintenance will be our top priority in the future. Again, we regret that your experience did not reflect the service standards we expected. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a better experience. Sincerely, Mumbrook Hotel & Convention Centre
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Sugi Y.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
a very pleasant experience especially for children... the atmosphere and environment are kids friendly, there are kids activities too and there is also a bubble bath on the beach, most of all such a good for family for vacation 💖
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+2
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Accommodation's Reply
17 Jan 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at Mumbrook Hotel. We are delighted to hear that you were comfortable and enjoyed the facilities and services we provided. Your review is an encouragement to our entire team in providing the best possible service to all our guests. We hope to welcome you back soon and provide you with an even more memorable stay. Sincerely, The Management Team, Mumbrook Hotel & Convention Center
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d***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Good facilities, pefect for families.
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Accommodation's Reply
15 Jan 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at Mumbrook Hotel. We are delighted to hear that you were comfortable and enjoyed the facilities and services we provided. Your review is an encouragement to our entire team in providing the best possible service to all our guests. We hope to welcome you back soon and provide you with an even more memorable stay. Sincerely, The Management Team, Mumbrook Hotel & Convention Center
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Selvi D.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
The room is quite comfortable and the view is nice, there are lots of trees, sorry so the roads are a bit dirty, hopefully the cleanliness can be improved, hopefully there will be good fortune to come back there again🙏
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Accommodation's Reply
17 Jan 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at Mumbrook Hotel. We are delighted to hear that you were comfortable and enjoyed the facilities and services we provided. Your review is an encouragement to our entire team in providing the best possible service to all our guests. We hope to welcome you back soon and provide you with an even more memorable stay. Sincerely, The Management Team, Mumbrook Hotel & Convention Center
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E***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
New Year's here... very enjoyable.. clean room, friendly staff, good facilities. Breakfast is varied. Easy access. Outside the hotel there is an Indomart and a place to eat. Overall everything is okay..
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Accommodation's Reply
15 Jan 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at Mumbrook Hotel. We are delighted to hear that you were comfortable and satisfied with the facilities and services we provided. Your feedback motivates our entire team to continue striving to provide the best possible service to all our guests. We hope to welcome you back soon and provide you with an even better stay experience. Sincerely, The Management Team, Mumbrook Hotel & Convention Center
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A***E
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
Comfortable hotel and suitable for staycation
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Accommodation's Reply
07 Jan 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at Mumbrook Hotel. We are delighted to hear that you were comfortable and enjoyed the facilities and services we provided. Your review is an encouragement to our entire team in providing the best possible service to all our guests. We hope to welcome you back soon and provide you with an even more memorable stay. Sincerely, The Management Team, Mumbrook Hotel & Convention Center
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A***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
I chose the two-story Residence type. You can add an extra bed on the ground floor, along with breakfast. The ambiance is beautiful and well-appointed. Complete facilities and accommodations are available.
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Accommodation's Reply
08 Jan 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at Mumbrook Hotel. We are delighted to hear that you were comfortable and enjoyed the facilities and services we provided. Your review is an encouragement to our entire team in providing the best possible service to all our guests. We hope to welcome you back soon and provide you with an even more memorable stay. Sincerely, The Management Team, Mumbrook Hotel & Convention Center
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Pretty good, please improve to make it even better
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Accommodation's Reply
03 Jan 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at Mumbrook Hotel. We are delighted to hear that you were comfortable and enjoyed the facilities and services we provided. Your review is an encouragement to our entire team in providing the best possible service to all our guests. We hope to welcome you back soon and provide you with an even more memorable stay. Sincerely, The Management Team, Mumbrook Hotel & Convention Center
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Lafi N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
This is our third time at Mambruk: 2022, 2023, and then December 2025. It feels like home. Every time we go to Anyer, when the kids ask us where they want to stay, they always say Mambruk. It's that comfortable. Thanks, Mambruk.
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Accommodation's Reply
30 Dec 2025
Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at Mumbrook Hotel. We are delighted to hear that you were comfortable and enjoyed the facilities and services we provided. Your review is an encouragement to our entire team in providing the best possible service to all our guests. We hope to welcome you back soon and provide you with an even more memorable stay. Sincerely, The Management Team, Mumbrook Hotel & Convention Center
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Rifka A. A. N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Had so many great times here. All staff were super helpful, especially Kak Abel who accompanied me and my family during our stay here. Thank u for all the complimentary. Highly recommended to spend the holiday with the family.
+3
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Accommodation's Reply
07 Jan 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at Mumbrook Hotel. We are delighted to hear that you were comfortable and enjoyed the facilities and services we provided. Your review is an encouragement to our entire team in providing the best possible service to all our guests. We hope to welcome you back soon and provide you with an even more memorable stay. Sincerely, The Management Team, Mumbrook Hotel & Convention Center
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Salim
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Comfortable, quiet, and great location on the beach. There's a swimming pool, perfect for bringing the family.
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Accommodation's Reply
07 Jan 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at Mumbrook Hotel. We are delighted to hear that you were comfortable and enjoyed the facilities and services we provided. Your review is an encouragement to our entire team in providing the best possible service to all our guests. We hope to welcome you back soon and provide you with an even more memorable stay. Sincerely, The Management Team, Mumbrook Hotel & Convention Center
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L***i
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
Quite expensive for a minimalist room.. but its okay since it is a high season
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Accommodation's Reply
07 Jan 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at Mumbrook Hotel. We are delighted to hear that you were comfortable and enjoyed the facilities and services we provided. Your review is an encouragement to our entire team in providing the best possible service to all our guests. We hope to welcome you back soon and provide you with an even more memorable stay. Sincerely, The Management Team, Mumbrook Hotel & Convention Center
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F***a
icon-origin-TRAVELOKA
7.0
/10
Reviewed 5 week(s) ago
Hmm the atmosphere is ok but the food is lacking and the cleanliness is lacking and the view of the room is not good
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1 people find it helpful
Accommodation's Reply
02 Jan 2026
Dear Valued Guest, Thank you for sharing your experience with us. We appreciate your feedback regarding the food quality, cleanliness, and the view from our rooms. This information is important to us as we continuously evaluate and improve our services to enhance your comfort. We look forward to welcoming you back soon for an even better stay. Sincerely, Mumbrook Hotel & Convention
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Titi S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.3
/10
Reviewed 5 week(s) ago
All the drains are clogged...
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Accommodation's Reply
29 Dec 2025
Mr. Titi, thank you for your feedback. We apologize for the inconvenience caused by the clogged drain during your stay. This feedback is very important to us, and we have followed up with our engineering team to ensure this does not happen again. We hope to welcome you back again for an even better stay. Sincerely, The Management Team, Mumbrook Hotel & Convention Center
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F***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Everything is good… Will definitely come again next time
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Accommodation's Reply
23 Dec 2025
Dear Valued Guest, Thank you for your review and for choosing Mumbrook Hotel. We are delighted to hear that your stay with us remains a fond memory, and we are especially pleased to hear that the early check-in was convenient for you, the food was delicious, the infinity pool was a favorite, and the children had a wonderful time. We hope to welcome you back to Mumbrook Hotel for another memorable stay. Sincerely, Mumbrook Hotel & Convention Management...
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L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.6
/10
Reviewed 5 week(s) ago
We stayed in a Premier Deluxe room. The room was quite spacious. We had early check-in, late check-out, a welcome drink, and a slice of cake. The shower was powerful 👍🏻. The service was friendly. The room was very far from the restaurant and pool. The sink faucet was leaking (a small trickle) and the sink was a bit clogged (the water didn't drain smoothly). Several calls to 0/7 went unanswered. At the pool, we only got one towel per room, claiming it was the rainy season, even though we were two adults and two children. The showers near the pool didn't provide soap and shampoo, and the hotel amenities weren't portable, so we couldn't take them to the pool. There were a lot of smokers at the pool, creating pollution, even though there were many children and other families who care about their health and hate cigarette smoke. It was very uncomfortable! Many of the side dishes at the restaurant were the same even on different days, which made us bored because there wasn't much variety. Some of the food didn't suit our tastes, so breakfast on the second day was less than enthusiastic. Hopefully, all the good points can be maintained and the bad points can be addressed.
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Accommodation's Reply
26 Dec 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We greatly appreciate your detailed and honest review. We are delighted to hear that you enjoyed the spacious Premier Deluxe room, the convenient early check-in and late check-out, the welcome drink and small cake, the good water pressure in the shower, and the friendly service from our team. This encourages us to continue striving to maintain the quality of our service. However, we apologize for some aspects that did not fully meet your expectations, such as the distance from the room to the amenities, the condition of the sink, the delay in answering phone calls, the limited number of towels at the pool area, the comfort level of the pool area for smokers, and the variety and taste of the breakfast menu. All of this feedback is very valuable and we have recorded it as information for future evaluations to improve our services and facilities. We understand that the comfort of families, especially those with children, is very important, so we will forward your feedback to the relevant department for further action. Thank you again for your trust in choosing our hotel. We hope to welcome you back in the future for an even better and more enjoyable stay. Sincerely, The Management Team, Mumbrook Hotel and Convention Centre
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Tondi Z.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
It is indeed one of the recommended hotels in Anyer... but there was an unwanted experience, I woke up at dawn to do ablution, luckily the lights weren't all turned off... it turned out there was quite a lot of water on the floor... it turned out it fell from the AC... thank God it was safe
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2 people find it helpful
Accommodation's Reply
26 Dec 2025
Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at Mumbrook Hotel. We are delighted to hear that you were comfortable and enjoyed the facilities and services we provided. Your review is an encouragement to our entire team in providing the best possible service to all our guests. We hope to welcome you back soon and provide you with an even more memorable stay. Sincerely, The Management Team, Mumbrook Hotel & Convention Center
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tia a. m.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Very good, pleasant. Next time I will stay here again. Thank you.
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Accommodation's Reply
20 Dec 2025
Ms. Tia, Thank you for your review and for your trust in choosing Mumbrook Hotel. We are delighted to hear that you enjoyed your stay with us. We are pleased to hear that the early check-in was a great feature, the food was delicious, the infinity pool was a favorite, and the children enjoyed their stay. We hope to welcome you back to Mumbrook Hotel again for another memorable experience. Sincerely, The Management Team, Mumbrook Hotel & Convention Center
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