NT
NURBAITHY T.
Transit
8.5
/10
Reviewed 7 day(s) ago
Very disappointed with the hotel's very poor service, not providing a win-win solution, not a good policy in serving consumers.
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Accommodation's Reply
19 May 2026
Dear Ms. Nurbaithy T, Thank you for your review. We would like to clarify that your request to postpone your stay to May 14, 2026 was due to some inconvenience to you. We apologize that we were unable to fulfill your request as our hotel system was verifying information at 6:00 AM. You confirmed your request afterwards, and the hotel has also confirmed it with Traveloka. We apologize again for any inconvenience caused by our service. Sincerely, Management
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