Grace Setia Hotel

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Overall Ratings & Reviews Grace Setia Hotel

Traveloka (3,332)
Other sources (2)
8.2
Very Good
From 3,332 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.1

Meal

7.7

Location

8.4

Service and Facilites

8.1

People often mention about Grace Setia Hotel
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Bedroom (46)
Bathroom (43)
Staff Friendliness (35)
Ambiance (33)
Hotel Area (30)
Accessibility (29)
Surroundings (26)
Distance to City Center (25)
Room Space (25)
Check-in/out Time (20)
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Traveler Reviews Grace Setia Hotel

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Customer reviews
Kombang
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Business
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5.6
/10
Reviewed 6 day(s) ago
The room smelled of cigarettes, the bathroom smelled of cockroaches, the floors were dirty in the corners, the walls were dirty, there was no Wi-Fi, there wasn't a Smart TV, and someone kept knocking at 8 or 9 am to clean. It disturbed people's rest. Not recommended.
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R***u
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Staycation
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5.0
/10
Reviewed 6 day(s) ago
Not as described, guys. Better reconsider staying here than wasting your money. Look for something a little more expensive but enjoyable rather than something that seems cheap. When I checked in, I was like, "Byuhhh!"
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F***i
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9.4
/10
Reviewed 1 week(s) ago
The place is comfortable and very clean, and the rooms are spacious. I highly recommend staying here again if I'm in Surabaya. Book for two nights and have it cleaned daily, as some hotels don't clean the second day if you stay for two days.
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1 people find it helpful
F***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
The place is comfortable and very clean, and the rooms are spacious. I highly recommend staying here again if I'm in Surabaya.
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D***a
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Business
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9.1
/10
Reviewed 3 week(s) ago
Two bottles of mineral water daily. Daily towel change. Daily amenities.
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1 people find it helpful
A***m
icon-origin-TRAVELOKA
8.1
/10
Reviewed 3 week(s) ago
The staff was friendly, but the Wi-Fi in the room often went out of service. If you wanted to use Wi-Fi, you had to go to the waiting room downstairs.
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2 people find it helpful
F***n
icon-origin-TRAVELOKA
8.3
/10
Reviewed 5 week(s) ago
After entering the room, I could smell tobacco. The floor was dusty both in the bedroom and the bathroom. The wall was also dirty. The bed sheet was clean, the bed and pillows were soft. The AC was cool, although the fridge wasn't working. The staff were polite and helpful. Overall, it was okay for the price, especially since this hotel was just beside the main street.
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3 people find it helpful
I***s
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
It's very comfortable, and the hotel is close to the city center.
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1 people find it helpful
H***h
icon-Staycation
Staycation
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8.5
/10
Reviewed 9 week(s) ago
Overall it's good, the downside is the AC... the AC isn't cold enough.
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2 people find it helpful
M***d
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Business
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9.1
/10
Reviewed 10 week(s) ago
It's quite close to UNAIR. You can walk there, saving on transportation costs.
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1 people find it helpful
M***d
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8.8
/10
Reviewed 11 week(s) ago
Spacious room, en-suite bathroom.
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M***d
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Business
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8.8
/10
Reviewed 11 week(s) ago
The room is quite spacious. The en-suite bathroom is convenient, so you don't have to queue with other guests.
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1 people find it helpful
Nina a.
icon-origin-TRAVELOKA
8.3
/10
Reviewed 11 week(s) ago
The sheets were extremely dirty and unsuitable. Towels had to be requested and were torn. The room felt damp, and there was no electric kettle provided.
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5 people find it helpful
N***h
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9.7
/10
Reviewed 12 week(s) ago
The staff is very friendly, the cleanliness is also okay
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E***o
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Transit
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8.6
/10
Reviewed 13 week(s) ago
Looking for a hotel for my child's UTBK (Course Enrollment Test) exam at Airlangga University Campus C? It's close by, and there are plenty of food stalls nearby.
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1 people find it helpful
D***h
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8.8
/10
Reviewed 13 week(s) ago
The staff was friendly, but the room was too small for me as I had to bring 2 children.
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H***o
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Staycation
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8.4
/10
Reviewed 14 week(s) ago
- No Wi-Fi. - No hot water. + Cold AC. + TV on. + Close to dimsum restaurant. + Friendly receptionist. + For the price under 200k, it's pretty good.
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2 people find it helpful
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Andi C. E.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
I've been a regular here since the Covid era, and overall I'm satisfied.
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Verified Traveler
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10.0
/10
Reviewed 17 week(s) ago
Very friendly staff. Convenient parking. Close to the city center.
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Verified Traveler
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5.0
/10
Reviewed 22 week(s) ago
Complaints about the crowds on the 3rd floor disturbing people who were resting were not responded to by the hotel at all. The service was very bad.
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3 people find it helpful
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