1. The staff was friendly and prompt during check-in.
2. The service at checkout was excellent, and the deposit was returned even though the receipt was lost.
3. But honestly, the room wasn't very clean. The towels and sheets were wrinkled, either because they weren't washed properly or because they weren't changed.
4. I'd already ordered takeout breakfast the night before and asked for it to be placed in my room by 9 a.m., because I was going to Bromo.
5. The next day, I arrived at the hotel very close to checkout time, but the morning receptionist gave me until 1:30 to pack, which was very kind.
6. When I checked into my room, there wasn't any breakfast. Since I was in a rush, I let it go. I didn't feel like asking any more questions, exhausted from Bromo.
7. Sorry, I don't have a problem with it. Honestly, the service was good, but I'm just saying this for the future; hopefully, it can be improved regarding customer orders. Maybe the night receptionist forgot, or the morning receptionist didn't check, or the breakfast staff wasn't informed. It's okay. Thanks, sis. I hope Solaris Hotel continues to thrive 😊🫰🏻