ON
Oktafia N. A.
6.0
/10
Reviewed 2 day(s) ago
We stayed overnight at a hotel because we wanted to rest comfortably. I checked the cleanliness of the linen when we checked in before using it because I brought children, I asked for a change because it was not clean and there were traces of hair. The bathroom also had hair near the sink, some of the nuts had a very brown crust, there were cockroaches in the bathroom, the floor of the room was also not clean, the AC was also not cold enough, there was a lot of dust, I asked for a hairdryer and had to call three times. I informed the receptionist to get a response, but I was not very responsive. When checking out, I informed them that there were cockroaches too, only "sorry", it seems they are used to hearing complaints from guests. I thought because this hotel is close to the city and the price is also reasonable, I trust that we will get comfort. It turned out to be a bit disappointing. Please re-evaluate in the future for the comfort of other guests. Thank you.
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