8.2
Very Good
From 3,140 reviews
Provided by travelers on
Cleanliness

8.0

Room Comfort

8.1

Meal

8.1

Location

8.5

Service and Facilites

8.2

People often mention about Merapi Merbabu Hotel Yogyakarta Powered by Archipelago
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Surroundings (57)
Bedroom (56)
Ambiance (55)
Room Space (55)
Staff Friendliness (52)
Accessibility (48)
Bathroom (47)
Distance to City Center (45)
Taste (45)
Check-in/out Time (40)
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Traveler Reviews Merapi Merbabu Hotel Yogyakarta Powered by Archipelago

Number of reviews per page
20
40
Customer reviews
Eka K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Good hotel, friendly service, the best
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Accommodation's Reply
19 Sep 2025
Dear Eka, Thank you for your review. Guest comfort and satisfaction are our top priorities. If there's anything we can assist you with, please don't hesitate to contact us. We look forward to welcoming you back with even better service in the future. Thank you.
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aminrizky
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Leisure
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10.0
/10
Reviewed 3 week(s) ago
Great journey and great place for stay in Jogja
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Accommodation's Reply
10 Sep 2025
Dear Aminrizky, Thank you for your review. Guest comfort and satisfaction are our top priorities. If there's anything we can assist you with, please don't hesitate to contact us. We look forward to welcoming you back with even better service in the future. Thank you.
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F***s
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9.1
/10
Reviewed 3 week(s) ago
It was a very pleasant and enjoyable stay here.
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Accommodation's Reply
09 Sep 2025
Dear F*s, Thank you for your review. Guest comfort and satisfaction are our top priorities. If there's anything we can assist you with, please don't hesitate to contact us. We look forward to welcoming you back with even better service in the future. Thank you.
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Subichan M.
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8.2
/10
Reviewed 7 week(s) ago
The hotel is quite old, the facilities need to be improved, such as the smart TV and shower that need to be replaced, the breakfast variety also needs to be improved, the breakfast policy for children under 5 years is only 1 child, an extra charge of 100 thousand for adding breakfast, which in my opinion has little variety, is not worth it.
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1 people find it helpful
Accommodation's Reply
13 Aug 2025
Dear Subichan M. Thank you for your review. Guest comfort and satisfaction are our top priorities. We will improve these facilities. If there is anything else we can assist you with, please don't hesitate to contact us. We look forward to welcoming you back with even better service in the future. Thank you.
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Muhammad A. R.
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Business
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10.0
/10
Reviewed 9 week(s) ago
Awesome Djiwo, highly recommended for a staycation with your partner.
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1 people find it helpful
Accommodation's Reply
13 Aug 2025
Dear Muhammad A. R. Thank you for your review. Guest comfort and satisfaction are our top priorities. If there is anything we can assist you with, please do not hesitate to contact us. We look forward to welcoming you back with even better service in the future. Thank you.
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Retno N.
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8.5
/10
Reviewed 9 week(s) ago
Quite comfortable.. Friendly service.. Close to culinary spots
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Accommodation's Reply
01 Aug 2025
Dear Retno N. Thank you for your review. Guest comfort and satisfaction are our top priorities. If there's anything we can assist you with, please don't hesitate to contact us. We look forward to welcoming you back with even better service in the future. Thank you.
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A***a
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Leisure
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10.0
/10
Reviewed 9 week(s) ago
Absolutely recommended to those who are on a budget travel but still have a little higher budget on the accommodations plan
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Accommodation's Reply
13 Aug 2025
Dear A***a. Thank you for your review. Guest comfort and satisfaction are our top priorities. If there's anything we can assist you with, please don't hesitate to contact us. We look forward to welcoming you back with even better service in the future. Thank you.
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Alpha W.
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Leisure
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10.0
/10
Reviewed 9 week(s) ago
10/10 Hotel, those who have a slightly higher budget for budget travel, it's better to come here
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Accommodation's Reply
01 Aug 2025
Dear Alpha W. Thank you for your review. Guest comfort and satisfaction are our top priorities. If there's anything we can assist you with, please don't hesitate to contact us. We look forward to welcoming you back with even better service in the future. Thank you.
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L***a
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Staycation
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10.0
/10
Reviewed 10 week(s) ago
The room was very clean and fragrant, making me feel at home. The breakfast was delicious and varied. The staff was friendly.
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Accommodation's Reply
22 Jul 2025
Dear L*a. Thank you for your review. Guest comfort and satisfaction are our top priorities. If there's anything we can assist you with, please don't hesitate to contact us. We look forward to welcoming you back with even better service in the future. Thank you.
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K***a
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9.4
/10
Reviewed 11 week(s) ago
The hotel staff are very friendly and helpful.
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1 people find it helpful
Accommodation's Reply
18 Jul 2025
Dear ke*a. Thank you for your review. Guest comfort and satisfaction are our top priorities. If there's anything we can assist you with, please don't hesitate to contact us. We look forward to welcoming you back with even better service in the future. Thank you.
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W***a
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Leisure
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6.9
/10
Reviewed 11 week(s) ago
For the price above one million with a suit type, we took it hoping to get more in terms of facilities, it turned out to be a lot of nonsense. Disappointed in terms of amenities or breakfast and they are not detailed in preparing small things but are really needed, for example, soap and shampoo are not suitable for a hotel of this class and if you take a shower it gets wet and slippery until you bring it to the room because there are no towels or foot mats provided and for breakfast, it would be better to increase the variety and taste for a hotel of this size👍
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1 people find it helpful
Accommodation's Reply
16 Jul 2025
Dear W*a. Thank you for your review. Guest comfort and satisfaction are our top priorities. We apologize for the shortcomings of our amenities and breakfast. We will improve on these. If there is anything else we can assist you with, please do not hesitate to contact us. We look forward to welcoming you back with even better service in the future. Thank you.
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GLENN O.
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Business
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8.2
/10
Reviewed 11 week(s) ago
The staff is friendly, there's a welcome drink, there's ample parking, and free parking for guests. The elevator is quite old and slow. Opening the room door is also a bit difficult.
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1 people find it helpful
Accommodation's Reply
14 Jul 2025
Dear Glenn O. Thank you for your review. Guest comfort and satisfaction are our top priorities. If there's anything we can assist you with, please don't hesitate to contact us. We look forward to welcoming you back with even better service in the future. Thank you.
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Erwan J. P.
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Leisure
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10.0
/10
Reviewed 12 week(s) ago
Easy access to the city... Comfortable rooms for families, with balconies too. Clean in every way 😁. The breakfast menu is varied and the food is delicious, and the restaurant is spacious. Awesome, always a success.
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1 people find it helpful
Accommodation's Reply
11 Jul 2025
Dear Erwan J.P. Thank you for your review. Guest comfort and satisfaction are our top priorities. If there is anything we can assist you with, please do not hesitate to contact us. We look forward to welcoming you back with even better service in the future. Thank you.
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Hendi p.
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Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
I appreciate all of the work, all of the staff are friendly and keeping the hotel above my expectations.
2 people find it helpful
Accommodation's Reply
09 Jul 2025
Dear Hendi p. Thank you for your review. Guest comfort and satisfaction are our top priorities. If there's anything we can assist you with, please don't hesitate to contact us. We look forward to welcoming you back with even better service in the future. Thank you.
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indah a.
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8.5
/10
Reviewed 12 week(s) ago
Not very pleasant because it is not clean and the room is small.
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1 people find it helpful
Accommodation's Reply
09 Jul 2025
Dear Indah A. Thank you for your review. Guest comfort and satisfaction are our top priorities. We apologize for the lack of cleanliness, and we will improve on this. If there is anything else we can assist you with, please don't hesitate to contact us. We look forward to welcoming you back with even better service in the future. Thank you.
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E***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.3
/10
Reviewed 13 week(s) ago
The lobby looks like that of a four-star hotel, but once you enter the room area—especially in the old building—it feels more like a motel, with dim lighting, a leaking air conditioner, a wardrobe with a missing door, and an oddly positioned toilet and bathroom sink.
1 people find it helpful
Accommodation's Reply
13 Aug 2025
Dear E***t. Thank you for your review. Guest comfort and satisfaction are our top priorities. We will improve these facilities. If there is anything else we can assist you with, please do not hesitate to contact us. We look forward to welcoming you back with even better service in the future. Thank you.
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Julhan E.
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9.4
/10
Reviewed 14 week(s) ago
Very impressive, the room is very spacious, there is a large balcony facing the mountain. In the morning the air is very cool.
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Accommodation's Reply
09 Jul 2025
Dear Julhan E. Thank you for your review. Guest comfort and satisfaction are our top priorities. If there's anything we can assist you with, please don't hesitate to contact us. We look forward to welcoming you back with even better service in the future. Thank you.
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yohana a. d.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.7
/10
Reviewed 15 week(s) ago
Cleanliness has been improved, food for breakfast has also been improved.
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Accommodation's Reply
18 Jun 2025
Dear yohana a. D. Thank you for your review, Guest comfort and satisfaction is our top priority. We apologize for our lack of cleanliness and food, we will improve on that. If there is anything else we need to help with, please do not hesitate to contact us and look forward to welcoming you back with even better service in the future. Thank you
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D***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Friendly representative, family and strategic position.
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1 people find it helpful
Accommodation's Reply
09 Jun 2025
Dear D*n. Thank you for your review, Guest comfort and satisfaction is our top priority. We apologize if there is anything uncomfortable while staying at our hotel. If there is anything else we need to help with, please do not hesitate to contact us and look forward to welcoming you back with better service in the future. Thank you
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J***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 18 week(s) ago
The floor and bathroom are not very clean. The service is not very friendly, but the room is spacious enough for a large family.
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1 people find it helpful
Accommodation's Reply
09 Jun 2025
Dear J*n. Thank you for your review, Guest comfort and satisfaction is our top priority. We will double check again regarding this matter. We apologize if there is anything uncomfortable while staying at our hotel. If there is anything else we need to help with, please do not hesitate to contact us and look forward to welcoming you back with better service in the future. Thank you
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Number of reviews per page
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