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The Royale Krakatau Hotel

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Overall Ratings & Reviews The Royale Krakatau Hotel

Traveloka (1,679)

Other sources (59)

8.6

Very Good

From 1,679 reviews

Provided by travelers on

Cleanliness

8.7

Room Comfort

8.7

Meal

8.6

Location

8.7

Service and Facilites

8.7

People often mention about The Royale Krakatau Hotel

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Staff Friendliness (47)

Hotel Area (42)

Ambiance (41)

Bedroom (39)

Family Friendly (38)

Room Space (38)

Bathroom (36)

Variety (35)

Check-in/out Time (34)

Taste (33)

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Traveler Reviews The Royale Krakatau Hotel

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Customer reviews

A***L

Leisure

9.1

/10

Reviewed 3 day(s) ago

Very satisfying hotel to stay with our family with all of the accommodations. We have already stayed 3 times in the last 6 months. Very recommended hotel to stay.

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Accommodation's Reply

06 Jan 2026

Dear, Sir/Madam. Thank you for taking the time to provide a review of our hotel. Your review means a lot. We really appreciate your review regarding the services and facilities provided. Thank you for trusting us to tried our menu & stay at the Royale Krakatau Cilegon hotel. We look forward to your next visit. Greetings. Saeful Rochman. General Manager.

y***i

Leisure

9.4

/10

Reviewed 5 day(s) ago

Friendly staff, delicious food with lots of variety, clean.

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Accommodation's Reply

06 Jan 2026

Dear Valued Guest, Thank you very much for your valuable feedback. We are very grateful for your stay at the Royal Kragato Shegorgon and for utilizing our restaurant. We hope to welcome you back again soon. Sincerely, General Manager, Saeful Roman

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Mas B.

Business

8.8

/10

Reviewed 2 week(s) ago

A regular every time I go to Cilegon, it also feels luxurious for families, there are swimming pools for adults and one for children in separate locations, cool and friendly.

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Accommodation's Reply

26 Dec 2025

Ms. B, thank you for taking the time to write a review of our hotel. Your review means a great deal to us. We greatly appreciate your feedback regarding the services and facilities we provide. Thank you for trusting us to sample the cuisine at our restaurant and for choosing to stay at the Royale Krakatau Cilegon. We hope to welcome you again next time. Sincerely, Saeful Rochman, General Manager

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pandu s.

Business

10.0

/10

Reviewed 2 week(s) ago

Awesome. The best hotel in Cilegon

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Accommodation's Reply

22 Dec 2025

Dear Mr. Pandu S., Thank you for taking the time to write a review of our hotel. Your review means a great deal to us. We greatly appreciate your feedback regarding the services and facilities we provide. Thank you for trusting us to dine at our restaurant and for choosing to stay at the Royale Krakatau Cilegon. We hope to welcome you again next time. Sincerely, Saeful Rochman, General Manager

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R***i

Staycation

10.0

/10

Reviewed 3 week(s) ago

Always feel at home staying here and make me come back again.

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Anggun T. P.

Business

10.0

/10

Reviewed 3 week(s) ago

Very good, strategic and easy to get anywhere

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Accommodation's Reply

22 Dec 2025

Dear Mr. Anggun T.P., Thank you for taking the time to write a review of our hotel. Your review means a lot to us. We are very grateful for your review regarding the services and facilities we provided. Thank you for trusting us to dine at our restaurant and for staying at the Royal Krakatau Silecón. We hope to welcome you again in the future. Sincerely, Saeful Rochman, General Manager

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Anggun T. P.

Business

10.0

/10

Reviewed 3 week(s) ago

The hotel is nice and very strategic

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Accommodation's Reply

22 Dec 2025

Dear Mr. Anggun T.P., Thank you for taking the time to write a review about our hotel. Your review means a lot to us. We greatly appreciate your feedback regarding the services and facilities we provide. Thank you for trusting us to dine at our restaurant and for choosing to stay at the Royal Krakatau Silecón. We hope to welcome you again in the future. Sincerely, Saeful Rochman, General Manager

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A***y

Business

8.5

/10

Reviewed 3 week(s) ago

Strategic place to stay and also near the golf course

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Verified Traveler

Business

9.4

/10

Reviewed 3 week(s) ago

A comfortable hotel for those who want to rest and calm their minds, but unfortunately the room service food is super expensive, you have to buy it outside the hotel first.

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Dian W. S.

Staycation

10.0

/10

Reviewed 3 week(s) ago

Favorite when I'm back home

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M***M

Transit

10.0

/10

Reviewed 5 week(s) ago

awesome, next time visit again.

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Accommodation's Reply

08 Dec 2025

Dear Ladies/Gentlemen, Thank you for taking the time to write a review of our hotel. Your review means a lot to us. We appreciate your comments on the service and facilities you provided. Thank you for trusting us to enjoy your meal at our restaurant and to stay at the Royal Krakatau Cilegon Hotel. We look forward to welcoming you back again. Best regards, Seiful Rochman, General Manager

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F***l

Staycation

10.0

/10

Reviewed 7 week(s) ago

The atmosphere is calm, far from the noise of vehicles on the highway.

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1 people find it helpful

Accommodation's Reply

19 Nov 2025

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frits b.

Leisure

8.5

/10

Reviewed 8 week(s) ago

very good for families, lots of places to play

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Accommodation's Reply

17 Nov 2025

Dear Mr. Fritz B., Thank you for taking the time to write a review of our hotel. Your review means a lot to us. We appreciate your kind words about the service and facilities you provided. Thank you for trusting us to enjoy your meal at our restaurant and to stay at the Royal Krakatau Cilegon Hotel. We look forward to welcoming you back again. Best regards, Seiful Rochman, General Manager

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R***d

Leisure

8.4

/10

Reviewed 8 week(s) ago

There was an issue with my room as it did not have hot water for the shower or sink

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Accommodation's Reply

17 Nov 2025

Dear Sir/ Madam, We apologize profusely for the unpleasant experience when you stayed at our accommodation. We apologize if you have a different experience. We guarantee that we listened to your feedback on our facilities and staff services. We also guarantee that we will do everything we can to improve these things for a pleasant stay. Thank you for your visit. Warm regards, Saeful Rochman. General Manager.

C***y

Business

8.5

/10

Reviewed 9 week(s) ago

Starting with the friendly hotel staff, clean and fragrant rooms, and a clean swimming pool with beautiful views. And most importantly, the food is delicious, from appetizers to main courses to desserts. Nothing is disappointing. I will bring my family to stay here again. My husband was also happy to find a comfortable hotel in Cilegon. Keep it up, and if possible, improve the service.

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1 people find it helpful

Accommodation's Reply

17 Nov 2025

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W***a

Business

10.0

/10

Reviewed 11 week(s) ago

Comfortable location for sports & refreshing

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Accommodation's Reply

27 Oct 2025

Dear Valued Guest, Thank you for taking the time to write a review of our hotel. Your feedback is highly appreciated. We highly appreciate your comments regarding the services and facilities provided. Thank you for choosing to stay at Royal Krakatau Cilegon Hotel. We look forward to welcoming you back again. Best regards, Ruri Ilham General Manager

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J***i

10.0

/10

Reviewed 11 week(s) ago

Comfortable rooms, complete facilities, good wifi, cable TV, golf course view

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Accommodation's Reply

27 Oct 2025

Dear Ladies/Gentlemen, Thank you for taking the time to write a review of our hotel. Your review means a lot to us. We appreciate your comments on the service and facilities you provided. Thank you for trusting us to enjoy your meal at our restaurant and to stay at Royal Krakatau Cilegon Hotel. We look forward to welcoming you back again. Best regards, Ruri Ilham General Manager

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Dahniar T.

10.0

/10

Reviewed 11 week(s) ago

comfortable & delicious breakfast with lots of variety

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Accommodation's Reply

27 Oct 2025

Dear Ladies/Gentlemen, Thank you for taking the time to write a review of our hotel. Your review means a lot to us. We appreciate your comments on the service and facilities you provided. Thank you for trusting us to enjoy your meal at our restaurant and to stay at Royal Krakatau Cilegon Hotel. We look forward to welcoming you back again. Best regards, Ruri Ilham General Manager

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Ageng S. W.

10.0

/10

Reviewed 12 week(s) ago

My stay at The Royale Krakatau Hotel was pleasant. The location is convenient and easy to reach, with a nice and calm surrounding area. The staff were friendly and helpful, and the check-in process was smooth. The room was spacious and comfortable, and everything was kept clean and tidy. Breakfast was good too, with enough variety. Overall, it’s a nice place to stay for a short trip or a relaxing weekend.

1 people find it helpful

Accommodation's Reply

27 Oct 2025

Dear, Mr.Ageng S. W. Thank you for taking the time to provide a review of our hotel. Your review means a lot. We really appreciate your review regarding the services and facilities provided. Thank you for trusting us to tried our menu & stay at the Royale Krakatau Cilegon hotel. We look forward to your next visit. Greetings. Rury Ilham. General Manager.

p***i

Business

10.0

/10

Reviewed 12 week(s) ago

A comfortable and quiet hotel, recommended for staying in the Cilegon area. Direct access to the golf course adds to the hotel's aesthetic.

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Accommodation's Reply

27 Oct 2025

Thank you for your review of our hotel. Your comments are very helpful to us. We deeply appreciate your valuable feedback on our services and facilities. Thank you for choosing our restaurant and staying at the Royal Krakatau Cilegon. We look forward to your next visit. Thank you, General Manager Ruri, for your excellent work!

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