The rooms are very traditional with a touch of natural beauty. There's only one swimming pool for all the hotel rooms. The surroundings are truly beautiful, perfect for those seeking a return to nature, a green, and refreshing environment.

Got a deluxe room, at an affordable price for the weekend. Upon arrival, the check-in process was fast and the staff was very helpful. When we arrived it was raining and the road to our room was down stairs, but the road was very clean and not slippery. A large umbrella was also provided. Requested 2 rooms and were given side by side. Initially, because the hotel concept is like a pine forest, from the afternoon it felt spooky but until night the atmosphere turned out to be bright, not scary at all. In the morning you can jog downstairs, breathe fresh air, swim, also the children's pool has warm water, there is a nursery garden and a rabbit cage, but I jogged not to the animal cage. The room is spacious, clean, hot water, hair dryer, TV, refrigerator all function optimally. However, the TV is not a smart TV, hopefully next time it can be upgraded to a smart TV. For breakfast, I found it very complete, the food was all delicious, and there is also a very wide selection of drinks. My suggestion is perhaps the outdoor children's playground area would be better moved to the back of the hotel lobby/bale-bale or near the swimming pool so it is easily accessible and not separated from the main building. But overall, I was very satisfied with my stay here and if I go back to Lembang, I will stay here again because my husband and children were also very satisfied with the service. Even when we left, we were asked about our stay, whether there was anything lacking in the service or not. The friendly receptionist was very kind to me, we as guests felt appreciated and special. Even when we wanted to get by car, the staff helped us load our luggage into the car, truly excellent service. Thank you Puteri Gunung Hotel. ♡

Hotel with a mountain atmosphere with a comfortable environment, pleasant and delicious breakfast, good for children's recreation

Almost everything is ok, especially the easy access to everywhere, only the last time I stayed the atmosphere was a bit scary.

I had a truly memorable stay at Puteri Gunung Hotel Lembang. The location was the most strategic part of my vacation plans, and the hotel boasts numerous aesthetic photo spots. The morning atmosphere was unparalleled, complemented by a breakfast menu that definitely didn't disappoint. I hope to have the opportunity to be warmly welcomed by the Puteri Gunung Hotel staff again.

The atmosphere is fun, calm, and pleasant, and the restaurant's prices are also wallet-friendly.

Great... The atmosphere is cool, comfortable, and clean.

for breakfast there are many variations so it's delicious, for the room it's quite okay, spacious too, in the evening I ordered pizza and drinks and they were delicious and the price was affordable too, fried rice with kencur was also delicious

The hotel's atmosphere is calm and beautiful, and access to many tourist attractions is close. ❤️ There is a swimming pool and a spacious restaurant, with a wide variety of food. 💯👌 It's comfortable to bring a large family on vacation here.💕⭐

cool, fresh, full of greenery, spacious but the garden lights should be increased so that the forest atmosphere is more beautiful, not more scary

It was fun, but we got a room that was quite far from the road and the room was a bit old, a bit scary, the hot water had to be turned on for a long time before it came out.

The hotel is a cottage-style hotel with several rooms. Parking is not allowed in front of the cottage, so getting a car is quite an effort, you have to go to the front. I stayed here for 3 nights. The first night the room and linen were dusty. My son kept sneezing at check-in time. The linen was always changed for the next 2 nights, thank God it was safe. It was very cold at night because it was the rainy season. The bathroom was also a bit dirty on the first night, but it was cleaned every day after. If you're staying with two people, it's a bit creepy. There must be at least 3 people in the room. My son left his bolster, but thankfully a package was sent to his house within 3 days. The staff are all friendly. For around 500 rupiah per night, breakfast is included, it's quite worth it. If you stay here, you'll have to buy food first because it's far from Indoalfa. The food in the dining room is quite good but there are few choices. Also, if you upgrade the TV to Netflix, it would be an attraction. Thank you.

If you're looking to stay with your family, this hotel is a must-have on your list. The building is old but still clean. The atmosphere is very calming. Easy access, complete facilities, and close proximity to every tourist spot in Lembang.

The atmosphere is very comfortable, it's just that it's not well maintained and there are lots of holes in the bathroom area.

I booked 2 nights at Putri Gunung through the app because I had stayed there before and liked the hotel's vibe. I really liked the food and cleanliness of this hotel because it was perfect for me and my family. On the plus side, the suite I booked was very spacious and the bathroom wasn't slippery like most hotels that use ceramic tiles that are a bit slippery when wet. At Putri Gunung, the bathroom floor was a combination of stone tiles which really helped make the bathroom non-slip. The downside that was really hard for me to tolerate was the mattress, oh my God, it was an old spring bed that was completely unsuitable because when I used it, one side really sank because it was completely hollow. The mattress made my body ache and sore. I don't know if there are many rooms like this or not because the next day I booked another room but not through the app and I got a room with a really comfortable mattress and it was very different from the type of mattress I got before, even though there was a price difference. My previous purchase was also not a suite type room (below) and the mattress wasn't as bad. But overall, I still like this hotel because it really suits the food and especially the location. I also really like the atmosphere. Thank You..

The service, the rooms, the food, the atmosphere, from check-in to check-out. Everything was absolutely perfect.

It's our first time staying here for two nights. Alhamdulillah, the service was really excellent. The room was great. The food, oh my God! So many options to eat for our breakfast. Delicious! The staff were really friendly, too! Thank you, Puteri Gunung Hotel, for letting us have a really wonderful stay. Would love to come back here next time.

Deluxe type room, a bit downstairs, so it's a bit tiring to go up and down if you want to leave the room for breakfast, play and swim.

The surroundings are very peaceful and quiet, better get some jacket and blanket

It's become our favorite hotel during our vacation to Lembang. The hotel grounds are very spacious, perfect for morning strolls. Spacious rooms surrounded by pine forests. Very friendly staff. Large swimming pool. Breakfast with a varied menu. The atmosphere is very comfortable and calming.