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Explore Azza Hotel Palembang by Horison

Traveloka (4,115)

8.3

Very Good

From 4,115 reviews

Provided by travelers on

Cleanliness

8.1

Room Comfort

8.1

Meal

8.0

Location

8.7

Service and Facilites

8.2

People often mention about Azza Hotel Palembang by Horison

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Distance to City Center (60)

Staff Friendliness (54)

Bedroom (53)

Ambiance (51)

Accessibility (49)

Room Space (48)

Bathroom (42)

Taste (41)

Variety (38)

Hotel Area (36)

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Traveler Reviews Azza Hotel Palembang by Horison

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Customer reviews

K***s

Business

9.1

/10

Reviewed 2 day(s) ago

A no-drama hotel, no midnight evictions, no extra charges, spacious rooms, very cold AC, plenty of water day or night, with this price in the middle of the city in front of the mall, it's great 👍

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F***n

Business

6.3

/10

Reviewed 3 day(s) ago

The water is smelly, bathroom equipment broken.

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A***a

8.5

/10

Reviewed 5 day(s) ago

Clean, comfortable, strategic, near the mall.

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Dedi P.

Business

10.0

/10

Reviewed 6 day(s) ago

Comfortable and the atmosphere is good for relaxing.

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D***a

Transit

10.0

/10

Reviewed 7 day(s) ago

very suitable for transit hotels

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Indrawan S.

8.5

/10

Reviewed 1 week(s) ago

The hotel staff is friendly, the wifi is pretty good and the rooms are clean.

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Arief A. M.

Transit

8.8

/10

Reviewed 2 week(s) ago

Good affordable hotel located in central city of Palembang with spacious room. Just beside an iconic super mall in Palembang, walking distance to the LRT station, banks, and government offices. Various nice food for breakfast are available in the restaurant. Recommended for travellers to Palembang with low budget.

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N***h

10.0

/10

Reviewed 3 week(s) ago

The hotel is comfortable to stay in, the rooms are spacious, clean, customer service is fast and responsive and it is also close to any location.

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Accommodation's Reply

06 Aug 2025

Dear Mr./Mrs. N*h. Warm greetings from Azza Hotel Palembang by Horison, Thank you for choosing Azza Hotel Palembang by Horison as your place to stay while in Palembang, and also taking the time to provide your rating and feedback as well as share your experience through Traveloka Review. We will continue to improve to continue to provide the best to all our guests and customers, hopefully in your next stay you can get the best facilities and services from Azza Hotel Palembang by Horison. Best regards, Azza Hotel Palembang by Horison.

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ᴘ***ɪ

Leisure

9.4

/10

Reviewed 3 week(s) ago

Coincidentally, we had an event in Palembang and stayed here because it was easy to get everywhere, right in the city center. However, we were a little disappointed. They said we could check in early, but when we got there, they didn't, claiming the rooms were full. So, we had to find another hotel to prepare for the event. We were really hoping for an early check-in, but that wasn't possible. Other than that, this hotel is great and affordable.

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n***a

8.8

/10

Reviewed 3 week(s) ago

The hotel is strategically located near the LRT station, close to the mall, easy access

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M***d

Business

10.0

/10

Reviewed 3 week(s) ago

The staff is very friendly and helpful

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Accommodation's Reply

06 Aug 2025

Dear Mr/Ms M*d. Warm greetings from Azza Hotel Palembang by Horison, Thank you for choosing Azza Hotel Palembang by Horison as your place to stay while in Palembang, and also taking the time to provide your assessment and feedback as well as share your experience through Traveloka Review. We will continue to improve to continue to provide the best to all our guests and customers, hopefully in your next stay you can get the best facilities and services from Azza Hotel Palembang by Horison. Best regards, Azza Hotel Palembang by Horison.

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S***i

Staycation

10.0

/10

Reviewed 3 week(s) ago

Very impressive, friendly service, cleanliness, and very reasonable prices. Recommended for affordable but quality accommodation. Thank you Azza Hotel Palembang by Horison

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Accommodation's Reply

06 Aug 2025

Dear Mr./Mrs. S*i. Warm greetings from Azza Hotel Palembang by Horison, Thank you for choosing Azza Hotel Palembang by Horison as your place to stay while in Palembang, and also taking the time to provide your rating and feedback as well as share your experience through Traveloka Review. We will continue to improve to continue to provide the best to all our guests and customers, hopefully in your next stay you can get the best facilities and services from Azza Hotel Palembang by Horison. Best regards, Azza Hotel Palembang by Horison.

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Yudi P. D.

Leisure

10.0

/10

Reviewed 4 week(s) ago

The room was clean and fragrant, the food had a lot of variety, it was worth staying 2 nights at Azza, it was very memorable.

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Accommodation's Reply

06 Aug 2025

Dear Mr. Yudi P. D. Warm greetings from Azza Hotel Palembang by Horison, Thank you for choosing Azza Hotel Palembang by Horison as your place to stay while in Palembang, and also taking the time to provide your assessment and feedback as well as share your experience through Traveloka Review. We will continue to improve to continue to provide the best to all our guests and customers, hopefully in your next stay you can get the best facilities and services from Azza Hotel Palembang by Horison. Best regards, Azza Hotel Palembang by Horison.

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F***l

Leisure

8.2

/10

Reviewed 5 week(s) ago

The room atmosphere is not comfortable, so the walls of the room need to be repainted.

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Accommodation's Reply

06 Aug 2025

Dear Mr./Mrs. F*i. Warm greetings from Azza Hotel Palembang by Horison, Thank you for choosing Azza Hotel Palembang by Horison as your place to stay while in Palembang, and also taking the time to provide your rating and feedback as well as share your experience through Traveloka Review. We will continue to improve to continue to provide the best to all our guests and customers, hopefully in your next stay you can get the best facilities and services from Azza Hotel Palembang by Horison. Best regards, Azza Hotel Palembang by Horison.

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Yudi P. D.

Staycation

8.5

/10

Reviewed 5 week(s) ago

Friendly service from hotel staff, lots of food choices on the menu, comfortable room and big bed 👍🏻

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Accommodation's Reply

06 Aug 2025

Dear Mr. Yudi P. D. Warm greetings from Azza Hotel Palembang by Horison, Thank you for choosing Azza Hotel Palembang by Horison as your place to stay while in Palembang, and also taking the time to provide an assessment and feedback as well as share your experience through Traveloka Review. We will continue to improve to continue to provide the best to all our guests and customers, hopefully in your next stay you can get the best facilities and services from Azza Hotel Palembang by Horison. Best regards, Azza Hotel Palembang by Horison.

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g***i

8.5

/10

Reviewed 6 week(s) ago

Strategic location, good ambience

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Accommodation's Reply

17 Jul 2025

Dear Ms./Mrs. G*1. Warm greetings from Azza Hotel Palembang by Horison, Thank you for choosing Azza Hotel Palembang by Horison as your place to stay while in Palembang, and also taking the time to provide your assessment and feedback as well as share your experience through Traveloka Review. We will continue to improve to continue to provide the best to all our guests and customers, hopefully in your next stay you can get the best facilities and services from Azza Hotel Palembang by Horison. Best regards, Azza Hotel Palembang by Horison.

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Handoko S.

10.0

/10

Reviewed 6 week(s) ago

Very strategic and the hotel staff service is very friendly.

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Accommodation's Reply

17 Jul 2025

Dear Mr. Handoko. Warm greetings from Azza Hotel Palembang by Horison, Thank you for choosing Azza Hotel Palembang by Horison as your place to stay while in Palembang, and also taking the time to provide your assessment and feedback as well as share your experience through Traveloka Review. We will continue to improve to continue to provide the best to all our guests and customers, hopefully in your next stay you can get the best facilities and services from Azza Hotel Palembang by Horison. Best regards, Azza Hotel Palembang by Horison.

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A***a

Leisure

10.0

/10

Reviewed 6 week(s) ago

Clean and close to the mall, breakfast is good

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Accommodation's Reply

17 Jul 2025

Dear Ms./Mrs. A*a. Warm greetings from Azza Hotel Palembang by Horison, Thank you for choosing Azza Hotel Palembang by Horison as your place to stay while in Palembang, and also taking the time to provide your assessment and feedback as well as share your experience through Traveloka Review. We will continue to improve to continue to provide the best to all our guests and customers, hopefully in your next stay you can get the best facilities and services from Azza Hotel Palembang by Horison. Best regards, Azza Hotel Palembang by Horison.

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L***a

Transit

8.9

/10

Reviewed 7 week(s) ago

The first time I stayed there was good, I got a room with a window, but the second time I stayed there I was a bit disappointed because I was given a room without a window and the room was far away at the end and a bit scary, plus it was in the middle of the night when it sounded like someone was knocking on the door 🫣🫣

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Accommodation's Reply

17 Jul 2025

Dear Ms./Mrs. L*a. Warm greetings from Azza Hotel Palembang by Horison, Thank you for choosing Azza Hotel Palembang by Horison as your place to stay while in Palembang, and also taking the time to provide your rating and feedback as well as share your experience through Traveloka Review. We will continue to improve to continue to provide the best to all our guests and customers, hopefully in your next stay you can get the best facilities and services from Azza Hotel Palembang by Horison. Best regards, Azza Hotel Palembang by Horison.

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a***a

10.0

/10

Reviewed 7 week(s) ago

The best, only some of the staff were less friendly. I wish everyone was as friendly as in the lobby.

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Accommodation's Reply

17 Jul 2025

Dear Ms./Mrs. a*a. Warm greetings from Azza Hotel Palembang by Horison, Thank you for choosing Azza Hotel Palembang by Horison as your place to stay while in Palembang, and also taking the time to provide your rating and feedback as well as share your experience through Traveloka Review. We will continue to improve to continue to provide the best to all our guests and customers, hopefully in your next stay you can get the best facilities and services from Azza Hotel Palembang by Horison. Best regards, Azza Hotel Palembang by Horison.

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