Dear Valued Guest, Thank you for taking the time to share your review and feedback. First, we apologize for the inconvenience caused by your family member falling ill during check-in. We understand you arrived around 6:00 PM (Western Standard Time) and had to wait until approximately 6:43 PM (Western Standard Time) for your room to be ready. Please note that due to the hotel being fully booked that day, the final room preparation and check-out process took longer than usual. We ask for your understanding regarding the waiting time. Furthermore, we apologize for the inconvenience your family experienced due to the unfriendly attitude of the front desk staff. Our management takes this matter very seriously and plans to immediately conduct staff training and evaluations to ensure we always provide the best service to our guests. However, we greatly appreciate your positive review and compliments regarding the comfort and cleanliness of the room. We sincerely hope to have the opportunity to welcome you and your family again in the future and provide you with an even more pleasant stay. Thank you. (Petrie / Assistant Manager)

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We truly value hearing from our guests as it helps us improve our services. Regarding your stay, we would like to kindly clarify that you were assigned the exact room type that you booked, which is the Deluxe Room. However, upon your arrival, the available room at that exact moment was configured with a large bed, whereas we understand you needed a twin bed setup. Please note that there were no specific bed preferences or notes indicated in the request column during your online booking. To ensure your comfort, we promptly arranged for you to be moved to the twin room starting on the second day. We sincerely apologize for any inconvenience and discomfort this may have caused, especially given your physical condition. Please rest assured that your feedback has been noted as we continuously strive to enhance our guest experience moving forward. We hope to have the opportunity to welcome you back for a much smoother and more pleasant stay in the future. Warm regards (Fitri/Ass. FO Manager)

Thank you for your valuable feedback. We sincerely hope to welcome you back to Manado Quality Hotel again. Petrie (Assistant Manager)

Dear Valued Guest, Thank you very much for choosing Manado Quality Hotel as your accommodation for your trip to Manado. We are extremely grateful for your recommendation. We hope to welcome you again. We look forward to seeing you again at Manado Quality Hotel. (Petrie, Assistant Front Office Manager)

Dear Valued Guest, Thank you very much for choosing to stay at Manado Quality Hotel. We sincerely hope to welcome you again. (Petrie / Assistant Service Manager)

Dear Valued Guest, Thank you so much for your valuable feedback. We greatly appreciate you choosing to stay at Quality Hotel Manado. We apologize for any inconvenience you may experience during your stay. Check-in time is 2:00 PM local time, and check-out time is typically 12:00 PM local time. As time is needed to prepare your room, we will do our best to accommodate your request for early check-in, subject to availability. We will check you in at your desired time once your room is ready. Thank you again for your feedback. We will strive to provide better service for your next stay. Petry, Assistant Front Office Manager

Dear Valued Guest, Thank you for your valuable feedback. We are very grateful that you chose to stay at Quality Hotel Manado. Our hotel is committed to maintaining cleanliness and unique character throughout, including our rooms, to ensure all guests have a comfortable stay. We look forward to welcoming you again. Petrie, Assistant Front Office Manager

Dear Valued Guest, Thank you very much for staying at Quality Hotel Manado. We greatly appreciate your valuable feedback. We hope to welcome you again. (Petrie / Assistant Manager)

Dear Valued Guest, Thank you very much for staying at Quality Hotel Manado. We greatly appreciate your valuable feedback. We hope to welcome you back again. (Petrie / Assistant Manager)

Thank you very much for your valuable feedback. We are delighted that you used our services. We look forward to serving you again. Thank you! (Pitley / Service Assistant Manager)

Thank you for your valuable feedback, dear guest. We greatly appreciate your review and hope you will consider staying at Manado Quality Hotel again on your next trip. Thank you. (Petrie / Assistant Manager)

Dear Valued Guest, Thank you for your valuable feedback. We apologize for any inconvenience you may have experienced during your stay. Our hotel regularly cleans the air conditioners in all 143 rooms, and we have been following this cleaning procedure for the past two weeks. We will take every measure to prevent this issue from recurring. Thank you. Petrie / Assistant Manager

Thank you for your valuable feedback, esteemed guest. As a token of our appreciation, we offer a complimentary welcome fruit to guests who have stayed with us five or more times. We look forward to welcoming you again at Quality Hotel Manado. Thank you! (Petrie, Assistant Front Office Manager)