7.1
Pleasant
From 1,178 reviews
Provided by travelers on
Cleanliness

6.6

Room Comfort

6.6

Meal

6.8

Location

7.4

Service and Facilites

7.0

People often mention about Cozy Hotel
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Ambiance (34)
Bedroom (28)
Bathroom (28)
Hotel Area (16)
Staff Friendliness (15)
Distance to City Center (14)
Accessibility (13)
Activity Option (12)
Soundproof (11)
Surroundings (10)
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Traveler Reviews Cozy Hotel

Number of reviews per page
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40
Customer reviews
M***d
icon-Business
Business
icon-origin-TRAVELOKA
6.4
/10
Reviewed 3 day(s) ago
no bathroom equipment, TV not working, stuffy
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H***i
icon-origin-TRAVELOKA
7.3
/10
Reviewed 3 day(s) ago
The room was dirty and full of cobwebs, the AC wasn't cold, the mattress was broken, the bathroom was slippery, and there was no TV. Very disappointing, just one stay.
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1 people find it helpful
D***y
icon-origin-TRAVELOKA
6.1
/10
Reviewed 2 week(s) ago
very bad room, no towels and shower gel..
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n***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.0
/10
Reviewed 3 week(s) ago
The room's AC isn't cold, it really seems like it's not using AC.
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P***a
icon-Transit
Transit
icon-origin-TRAVELOKA
5.4
/10
Reviewed 3 week(s) ago
I only stayed here once yesterday. The room was very different from the photos. The room smelled musty, the floor felt rough and dusty, and the bathroom floor looked unclean. The bed was itchy, and the blanket smelled faintly of urine. No soap was provided, and towels weren't given unless requested. There was no hot water, and the television didn't work. It's a "Wow" hotel. When you see the lobby, you can still say "Wow," but when you enter the room, you say "Wooo" (disappointed). If you're not in a REALLY NEEDED situation, there are many better options for the same price.
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1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
5.0
/10
Reviewed 4 week(s) ago
The room smells, the staff is not friendly, the TV is broken, the hot water is broken
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P***r
icon-origin-TRAVELOKA
5.0
/10
Reviewed 5 week(s) ago
The hotel is very uncomfortable and not well maintained, dirty
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J***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.0
/10
Reviewed 5 week(s) ago
The hotel is not well maintained, I don't recommend it even just for sleeping.
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Y***a
icon-origin-TRAVELOKA
5.4
/10
Reviewed 6 week(s) ago
The room was really bad, the spring bed was painful because the mattress springs were already hard, the pillows, the sheets were dirty, there was a lot of hair and they smelled, the bathroom smelled of urine, the TV was broken, the floor was dirty, the aura was scary. I just entered the room and checked out after 10 minutes because I was uncomfortable, my child was crying and asking to leave the room.
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1 people find it helpful
P***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The location is great, in the city center, near the Mahakam River. The staff are friendly and helpful. The mattress and pillows are comfortable. The hot water in my room happened to be off, and the bathroom door hinges probably needed to be fixed.
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A***a
icon-origin-TRAVELOKA
6.3
/10
Reviewed 8 week(s) ago
The television won't turn on, it's just a display, there are no bathroom supplies, there are lots of spider webs on the cupboard🤦
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1 people find it helpful
O***r
icon-origin-TRAVELOKA
7.3
/10
Reviewed 8 week(s) ago
Sorry in advance, but a bit of an honest review. The room smelled like a shipwreck. The room smelled of vomit when we first entered. There was used soft-touch software and visible blood in the trash can in the room. The AC was hot and had never been serviced. Amenities were minimal (no towels, toiletries, or drinking water). The table was cracked and about to break. The ceiling was covered in dirty black mold. The water heater was broken, so there was no hot water. The bathroom was a bit dirty. The service was unfriendly. When we first arrived and confirmed our room reservation, the receptionist seemed unresponsive. Rating 1/10 Not recommended if you have more money to spend. Thank you.
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2 people find it helpful
J***n
icon-origin-TRAVELOKA
5.3
/10
Reviewed 8 week(s) ago
The room is very smelly, dirty and damp
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2 people find it helpful
M***n
icon-Transit
Transit
icon-origin-TRAVELOKA
5.4
/10
Reviewed 9 week(s) ago
Just skip it, I only use the toilet. I was surprised at the price, there are many more decent ones.
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3 people find it helpful
A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Friendly service, clean, fragrant.
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
6.0
/10
Reviewed 9 week(s) ago
It's a real shame. The management should pay more attention to the comfort, cleanliness, and functionality of the place. The walls of the room are dirty and stained, the mattress is also uncomfortable, the toilet smells and is dirty. It's not worth it for that price. Although it's cheap, it's not like that. The photos in the advertisement and the actual situation are very different.
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2 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
6.3
/10
Reviewed 9 week(s) ago
The room is so empty, the lights are off
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1 people find it helpful
T***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Reasonably priced. A little uncomfortable as the room smells of cigarettes.
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
The location is quite strategic, the facilities are according to the price
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E***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 11 week(s) ago
Okay because it is in the city center, the room is quite clean.
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1 people find it helpful
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