Overall Ratings & Reviews Lemon Hotel Lembang

Strategic location, close to everywhere.

access here is indeed congested, because it is around the direction of Lembang tourism. access to the room is far from the lobby I took a villa type, had to go down quite a bit, if parents might be very tired. the cleanliness of the room is lacking, the bed pillowcase smells. the window curtains are dirty. the room is dusty. . the hot water is still okay but sometimes it goes out. the swimming pool is dirty. the glasses in the room are also not clean. the towels too. maybe this hotel is lacking maintenance. the restaurant is closed. can't order food here. the wifi is really messed up.

friendly staff, recommended, but unfortunately the soap is out of stock

Lemon Hotel is very comfortable to stay with family.

1. Hotel staff = friendly, especially the security guard is very helpful. The agility of the hotel staff is lacking, asking for a bathroom mat and towels was only sent for 2 hours 2. Location = very strategic, easy to find 3. Service/facilities = Wifi in Villa 10 does not reach the inside, only outside the villa. Hot water is not smooth (fighting with other residents). For villa rooms, access is not friendly for the disabled and elderly. Lots of stairs 4. Cleanliness = poor mattress cleanliness, sheets seem not to have been changed, there are hairs and pubic hairs, and spots. Even during high season, changing sheets etc. should be mandatory.

The room cleanliness is very lacking, under the mattress is dirty and dusty, as if it has never been swept. The water heater sometimes turns on and sometimes turns off, it takes a long time to heat up.

Affordable price with nice view, smooth wifi, complete TV shows, can watch YouTube, etc., there is a carport in front of the room, spacious room, clean bathroom. Really great... suggestion for breakfast can be added with pasta/indomie variations, it's tastier... overall very good

The hotel staff are all friendly and very kind. It's just that the wooden room is very dirty, the mattress is dirty with lots of black ants, the sockets are also full of ants. The drinking glasses are dirty, basically it's not clean.

good place and nice landscape, I like the place is neat, and when I arrived it wasn't too crowded

Everything is good, but there are no chairs in the room so it's hard to do make up or straighten your hair :(

Clean, cool and the waiters are friendly. Day and night, everyone is friendly and ok.

Got the choice of Wooden House, it turned out that the location of the room had to go down dozens of steps and got the lowest plus the most corner right in front of the room and also a bamboo tree, the room was okay but there were lots of ant nests, especially in the refrigerator when opened it was filled with ants all over it until it made me shiver seeing it. Wooden House is not suitable for children and the elderly because it takes extra energy to turn the stairs to the room. The water heater also takes too long, you have to wait 5-10 minutes to take a shower. for the atmosphere, the view of the hills is okay

very impressive,,and happy,,affordable friendly price,,,complete facilities are really top,,,cool atmosphere and excellent natural scenery....

YouTube TV can't connect, phone room can't be used, already complained but no solution, there are a lot of steps

Lemon Hotel is not new but all the facilities are well maintained. the staffs are polite and friendly The view from Rumah Kayu is mountain and forest, nice and clean atmosphere. the room is quite clean and has no smell. bathroom clean but hot water need a liitle bit time. Come and stay in Lemon Hotel.

not a new and modern hotel but still comfortable. for children it's also ok because they got a junior suite so it's a relief the room the children are happy with. the bathroom is also spacious there is a bath tub making the children even happier. thankyou lemon hotel 🫰🏻

When we checked in the first time we are being informed to be moved to a better room but apparently it is a lower grade of room (executive room). Then after I realized it is a downgrade, I asked them to moved us to the correct room. Then when we arrive at the junior suite room, the water tap isn't working at all (no water) this happens twice. The room is spacious with a good two set of beds. but unfortunately so many ants on the wall and the bed sheets also have a lot of dirty spots. The receptionist/room service is so bad, they picked up your phone calls after maybe 1-2 minutes and sometimes they didn't pick it up at all. The bathroom also very dirty with bathtub but with no blinds. And when we asked for extra towel for the floor due to no blinds, the towel never come until the second call to the receptionist (which of course you need to be patient). The breakfast experience also was very bad. Please, if you want to put the price like that also look at the service you would give to your guests. Don't overvalued your room. Guest would expect you to return the same service with that amount of money. We stayed for 1 night at junior suite for 1.180 million Rupiahs.

The room is quite comfortable, but the effort to get to the room is mostly stairs. Makes your legs weak and out of breath. The cleanliness is lacking, especially the bathroom and swimming pool. The staff who are in recession are also not very friendly (is it because it's busy? What?). It's like the room has never been used, the vibes are quite creepy. Anyway, I don't want to come here again

The hotel staff is very friendly, especially the security guard. Very smiling. Without AC it's still cold. The room is spacious but in the room I used there were a lot of ants 🤭

The wooden house is not comfortable in my opinion and the food is also lacking.