Bantal Guling Trans

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Overall Ratings & Reviews Bantal Guling Trans

Traveloka (3,448)
Other sources (4)
7.8
Pleasant
From 3,448 reviews
Provided by travelers on
Cleanliness

7.5

Room Comfort

7.5

Meal

7.4

Location

8.1

Service and Facilites

7.6

People often mention about Bantal Guling Trans
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Bedroom (60)
Ambiance (58)
Hotel Area (58)
Staff Friendliness (56)
Distance to City Center (54)
Bathroom (53)
Surroundings (48)
Accessibility (46)
Family Friendly (43)
Soundproof (41)
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Traveler Reviews Bantal Guling Trans

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40
Customer reviews
Avi W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.0
/10
Reviewed 3 week(s) ago
Very different from the image display
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Accommodation's Reply
20 Jan 2026
Thank you for your review. We apologize if the room you received did not meet your expectations compared to the pictures you saw. We value your feedback and will incorporate it into our evaluation process so that in the future, the information and images displayed will more accurately reflect the actual situation. Thank you for your comments, which are very helpful in helping us improve and develop the quality of our services.
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F***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
clean, cheap, and strategic hotel. Highly recommended
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Accommodation's Reply
20 Jan 2026
Thank you so much for your review and excellent rating 🙏 We are delighted to hear that you enjoyed the cleanliness, reasonable prices, and excellent location of our hotel. Your feedback means a lot to us and encourages us to further improve our services. We hope to welcome you back in the future 😊
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H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.6
/10
Reviewed 3 week(s) ago
For those of you who buy hotel tickets from this app, please make sure you book the type that matches the reality on the ground. Don't be like me: I bought it from this app at a cheap promotional price, and when I got there, it turned out the room I got didn't match the photo in the app because, under the pretext of booking at a cheaper promotional price, it turned out the room type was the same as ordered, but the room was smaller and narrower. They call it an internal freebuy policy (meaning there are special rooms for purchases on the app at a promotional price). It's funny, but that's the reality... we get a promo, right? Is that our luck from the app? eh... eehh, it turns out the room on the ground also got a promo room, meaning the room was smaller and narrower than the actual room in the photo... don't hesitate to ask, the room must match the photo, friends.
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1 people find it helpful
Accommodation's Reply
14 Jan 2026
Thank you for your valuable feedback. We apologize if your stay did not meet your expectations. If you booked through our application, we will assign you the room type you selected during booking. However, due to our hotel management policies, even if you book at a promotional rate, the size and layout of rooms of the same type may vary slightly. We apologize for any inconvenience this may have caused. We will do our best to provide clearer and more transparent information on our application in the future. Thank you for your understanding. All our staff will continue to work hard to provide you with a more pleasant stay experience.
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a***d
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
good services & facilities . easy to check in i
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Verified Traveler
icon-origin-TRAVELOKA
6.1
/10
Reviewed 9 week(s) ago
The service of the hotel staff welcoming guests is not good, the intonation of their speech is not pleasant, I'm fed up
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2 people find it helpful
Accommodation's Reply
03 Dec 2025
Thank you for your feedback. We apologize for the inconvenience you experienced with our staff. Your feedback is very valuable for our future improvements. We hope to provide better service if you return.
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S***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.6
/10
Reviewed 11 week(s) ago
First experience, entered a musty room, dirty floor, sheets that looked like they hadn't been changed, and the AC wasn't cooling. After 15 minutes inside, I went out to find another hotel. The AC was deliberately left on. An hour later, the room was still musty and hot. I immediately grabbed my bag and moved to another hotel, like a boarding house without a manager... I hope your business continues to run smoothly. Thanks for giving me a new experience... Amazing...
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6 people find it helpful
Accommodation's Reply
21 Nov 2025
Thank you so much for taking the time to share your experience. We sincerely apologize for the room condition not meeting your expectations. Cleanliness and comfort are our top priorities, and we clearly didn't live up to them this time. We will immediately pass your feedback along to our team to ensure this doesn't happen again. Thank you for your prayers and understanding, and we hope we can continue to improve and provide you with a better experience in the future. 🙏🏻
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
The place is nice, the AC is cold, and there's a hot water dispenser in the public area. The bathroom lights are just dark. The rest is okay.
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3 people find it helpful
I***n
icon-origin-TRAVELOKA
8.8
/10
Reviewed 16 week(s) ago
Comfortable and safe, very close to TSM Mall Bandung
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C***p
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 16 week(s) ago
The room and bathroom do not match the description
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3 people find it helpful
Accommodation's Reply
12 Oct 2025
Thank you for your review. We sincerely apologize if the room and bathroom did not meet your expectations. Your comments are very valuable to us and we will use them as a basis for evaluating the quality of our service. If you would like to, please contact us directly at 08********3 and we will get back to you. We sincerely hope to welcome you again warmly. 🙏
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S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.2
/10
Reviewed 18 week(s) ago
The mattress smells a bit. The bathroom is dirty.
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4 people find it helpful
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Siti A. S. G.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 18 week(s) ago
first time to Bandung and first time staying at this inn. Thank God it's good & comfortable.. I had a chance to read other people's reviews, some of them had good comments, some of them were not so good.. at first I was a little doubtful when I first arrived at the inn.. but after I checked in, it turned out to be fine, there weren't any bad things that people said.. Thank God there weren't any bad things during my stay...
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4 people find it helpful
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Luthfina N. D.
icon-Business
Business
icon-origin-TRAVELOKA
6.8
/10
Reviewed 21 week(s) ago
I stayed there because I was participating in the Run the Mall event at TSM Bandung. But it turned out the room wasn't worth it. It was very small and cramped for both the bedroom and bathroom. I had to pray on a bed with the mattress lifted up first (it was honestly hard, haha). The bathroom was also very cramped and the door couldn't be fully opened because it hit the sink. There were no amenities. The shower was also placed very strangely, it was above the sitting toilet, haha. I chose this because it was the closest to the venue. But I don't think I want to go there again, haha. The WiFi was also slow.
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1 people find it helpful
Accommodation's Reply
08 Sep 2025
Hi Sis, Thank you for choosing to stay with us during your event at TSM Bandung and for sharing your honest and detailed experience. We apologize if your comfort during your stay did not meet your expectations, from the room size, the placement of facilities, to the quality of the WiFi. Your input is very important for us to evaluate and improve, especially regarding the bathroom layout, completeness of amenities, and improving internet service. We hope to provide a more comfortable stay in the future. Once again, thank you for taking the time to share your review. We hope we will have the opportunity to serve you better on your next visit 🙏
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R***l
icon-origin-TRAVELOKA
8.6
/10
Reviewed 22 week(s) ago
just normal and ok. dirty bathroom,,,,no soap,,,no hot water
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2 people find it helpful
F***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
clean, cheap, and strategic hotel. recommended
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2 people find it helpful
Y***a
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
Not bad, AC is ok, TV is ok, but the bathroom is who knows where
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1 people find it helpful
O***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.0
/10
Reviewed 24 week(s) ago
The hotel is horrible, this is the first time a hotel has an outside bathroom, the staff are not very friendly, the room is small, the bathroom smells and is dirty, I am very disappointed
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3 people find it helpful
V***s
icon-origin-TRAVELOKA
8.8
/10
Reviewed 25 week(s) ago
Very strategic location, there are lots of food on the right and left of the road
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A***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 28 week(s) ago
Bathroom soap is running out, pay more attention to it.
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Y***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 28 week(s) ago
for the room okay, but the distance between the room and the bathroom is very narrow, especially when entering the room I don't know what the smell is like from the toilet, ordered 2 superior double rooms in the picture there are chairs and tables, but got 1 room with chairs and tables and 1 other room didn't, the toilet is very narrow, and the toilet is dirty and not very clean, the AC remote often doesn't connect to the AC, hopefully it will be checked again and repaired.
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2 people find it helpful
Ferry H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
Friendly, clean, strategic, and affordable. Personally, I highly recommend staying here. Trust me... It's a very good hotel...👍
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1 people find it helpful
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