Bantal Guling Trans

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Overall Ratings & Reviews Bantal Guling Trans

Traveloka (3,491)
Other sources (5)
7.8
Pleasant
From 3,491 reviews
Provided by travelers on
Cleanliness

7.5

Room Comfort

7.5

Meal

7.3

Location

8.2

Service and Facilites

7.7

People often mention about Bantal Guling Trans
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Ambiance (63)
Bedroom (63)
Hotel Area (60)
Distance to City Center (59)
Staff Friendliness (59)
Bathroom (55)
Surroundings (51)
Accessibility (49)
Family Friendly (45)
Soundproof (43)
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Traveler Reviews Bantal Guling Trans

Number of reviews per page
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40
Customer reviews
A***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 1 week(s) ago
24-hour reception, the rooms are okay, there is a water heater, it's quite clean, it's also quite recommended here.
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Accommodation's Reply
08 Sep 2026
Thank you so much for your review and feedback 😊 We are very pleased that you were impressed with our 24-hour reception, rooms, and hot water. We will continue to strive to maintain cleanliness and comfort for all our guests. We hope to welcome you back again in the future 🙏
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n***i
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 1 week(s) ago
Friendly staff, great facilities. Thank you...
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Accommodation's Reply
08 Sep 2026
Thank you so much for your review and trust 😊 We are delighted to hear that you were satisfied with the friendliness of our staff and the facilities we provided. We hope to continue providing the best service and welcome you back again on your next visit 🙏
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A***a
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Transit
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8.2
/10
Reviewed 2 week(s) ago
The staff is great, and we can check in late at night. The front desk is open 24 hours, and the rooms are okay, with clean, cool bathrooms.
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Accommodation's Reply
08 Sep 2026
Thank you so much for your review and trust 😊 We are very pleased that you were impressed with our staff service, the late check-in facility, and the condition of our room and bathroom. We are glad that these amenities made your stay more comfortable. We hope to welcome you back again on your next stay 🙏
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Ridwan S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 10 week(s) ago
Very strict about check-in, must be at 2:00 PM. The room is spacious for the class I chose. No soap, shampoo, toothbrush, and toothpaste are provided. The bathroom is clean, but unfortunately, it still smells musty because it is not installed with a deodorizer. There is an exhaust fan in the bathroom. There is hot water in the shower. There is no daily housekeeping facility. Rooms are cleaned when you check in. The receptionist is friendly. The hotel staff are less friendly. The Wi-Fi is not fast, it is better to use a data package. Strategic location.
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Accommodation's Reply
15 Jul 2026
Thank you for taking the time to provide us with a review and feedback. We apologize if your stay did not meet your expectations. Please note that our accommodations only provide bath soap. If there is no soap in the room, please contact our staff and we will gladly provide it immediately. Your feedback regarding our facilities and services will be valuable in our evaluation process, allowing us to provide better service in the future. Thank you, and we hope to welcome you back again soon. 🙏
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Y***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Overall ok and pretty good
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H***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
It's a nice place to rest for a day
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1 people find it helpful
Efa S.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 23 week(s) ago
The room is narrow, the bathroom is outside.
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1 people find it helpful
Accommodation's Reply
08 Apr 2026
Thank you for your review 🙏 We apologize if your stay did not meet your expectations, particularly regarding room size and bathroom location. Please note that some of our room types have external bathrooms, and this information was stated in the booking details. However, we will take your feedback into consideration and strive to continuously improve guest comfort and clarity. We hope to provide a better experience in the future. Thank you for your feedback.
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M***d
icon-origin-TRAVELOKA
6.8
/10
Reviewed 29 week(s) ago
It's good, but the Wi-Fi doesn't reach the rooms and outside bathrooms, but overall it's comfortable and the location is strategic.
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1 people find it helpful
D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.7
/10
Reviewed 30 week(s) ago
It's close to the city center and everywhere, but the water heater often breaks down and there's no Wi-Fi. As for the room, it's okay for the price.
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Accommodation's Reply
19 Feb 2026
Thank you so much for your review and feedback 🙏 We are delighted to hear that the location and room conditions met your expectations. We apologize for the inconvenience caused by the frequent water heater malfunctions and Wi-Fi issues. This feedback is very important to us and we will use it in our evaluations to improve our services and facilities. We hope to welcome you back again and provide you with a better experience in the future.
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F***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
Cheap, clean, and strategically located hotel. Recommended.
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1 people find it helpful
Accommodation's Reply
19 Feb 2026
Thank you so much for your review and feedback 🙏 We are delighted to hear that your stay at Villa Bantalguling was clean, conveniently located, and enjoyable. Such positive feedback means a lot to us and our team. We hope to welcome you back again soon.
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Avi W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.0
/10
Reviewed 35 week(s) ago
Very different from the image display
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4 people find it helpful
Accommodation's Reply
20 Jan 2026
Thank you for your review. We apologize if the room you received did not meet your expectations compared to the pictures you saw. We value your feedback and will incorporate it into our evaluation process so that in the future, the information and images displayed will more accurately reflect the actual situation. Thank you for your comments, which are very helpful in helping us improve and develop the quality of our services.
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F***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 35 week(s) ago
clean, cheap, and strategic hotel. Highly recommended
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1 people find it helpful
Accommodation's Reply
20 Jan 2026
Thank you so much for your review and excellent rating 🙏 We are delighted to hear that you enjoyed the cleanliness, reasonable prices, and excellent location of our hotel. Your feedback means a lot to us and encourages us to further improve our services. We hope to welcome you back in the future 😊
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H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.6
/10
Reviewed 35 week(s) ago
For those of you who buy hotel tickets from this app, please make sure you book the type that matches the reality on the ground. Don't be like me: I bought it from this app at a cheap promotional price, and when I got there, it turned out the room I got didn't match the photo in the app because, under the pretext of booking at a cheaper promotional price, it turned out the room type was the same as ordered, but the room was smaller and narrower. They call it an internal freebuy policy (meaning there are special rooms for purchases on the app at a promotional price). It's funny, but that's the reality... we get a promo, right? Is that our luck from the app? eh... eehh, it turns out the room on the ground also got a promo room, meaning the room was smaller and narrower than the actual room in the photo... don't hesitate to ask, the room must match the photo, friends.
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1 people find it helpful
Accommodation's Reply
14 Jan 2026
Thank you for your valuable feedback. We apologize if your stay did not meet your expectations. If you booked through our application, we will assign you the room type you selected during booking. However, due to our hotel management policies, even if you book at a promotional rate, the size and layout of rooms of the same type may vary slightly. We apologize for any inconvenience this may have caused. We will do our best to provide clearer and more transparent information on our application in the future. Thank you for your understanding. All our staff will continue to work hard to provide you with a more pleasant stay experience.
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a***d
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 38 week(s) ago
good services & facilities . easy to check in i
2 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
6.1
/10
Reviewed 41 week(s) ago
The service of the hotel staff welcoming guests is not good, the intonation of their speech is not pleasant, I'm fed up
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2 people find it helpful
Accommodation's Reply
03 Dec 2025
Thank you for your feedback. We apologize for the inconvenience you experienced with our staff. Your feedback is very valuable for our future improvements. We hope to provide better service if you return.
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S***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.6
/10
Reviewed 43 week(s) ago
First experience, entered a musty room, dirty floor, sheets that looked like they hadn't been changed, and the AC wasn't cooling. After 15 minutes inside, I went out to find another hotel. The AC was deliberately left on. An hour later, the room was still musty and hot. I immediately grabbed my bag and moved to another hotel, like a boarding house without a manager... I hope your business continues to run smoothly. Thanks for giving me a new experience... Amazing...
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7 people find it helpful
Accommodation's Reply
21 Nov 2025
Thank you so much for taking the time to share your experience. We sincerely apologize for the room condition not meeting your expectations. Cleanliness and comfort are our top priorities, and we clearly didn't live up to them this time. We will immediately pass your feedback along to our team to ensure this doesn't happen again. Thank you for your prayers and understanding, and we hope we can continue to improve and provide you with a better experience in the future. 🙏🏻
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 48 week(s) ago
The place is nice, the AC is cold, and there's a hot water dispenser in the public area. The bathroom lights are just dark. The rest is okay.
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3 people find it helpful
I***n
icon-origin-TRAVELOKA
8.8
/10
Reviewed 48 week(s) ago
Comfortable and safe, very close to TSM Mall Bandung
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C***p
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 49 week(s) ago
The room and bathroom do not match the description
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3 people find it helpful
Accommodation's Reply
12 Oct 2025
Thank you for your review. We sincerely apologize if the room and bathroom did not meet your expectations. Your comments are very valuable to us and we will use them as a basis for evaluating the quality of our service. If you would like to, please contact us directly at 08********3 and we will get back to you. We sincerely hope to welcome you again warmly. 🙏
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S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.2
/10
Reviewed 51 week(s) ago
The mattress smells a bit. The bathroom is dirty.
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5 people find it helpful
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