Overall Ratings & Reviews The Margo Hotel

Traveloka (8,830)
Other sources (129)
8.8
Very Good
From 8,830 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.7

Location

9.0

Service and Facilites

8.8

People often mention about The Margo Hotel
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Staff Friendliness (191)
Bedroom (178)
Ambiance (171)
Room Space (170)
Accessibility (166)
Hotel Area (165)
Surroundings (163)
Variety (159)
Bathroom (158)
Family Friendly (154)
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Traveler Reviews The Margo Hotel

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40
Customer reviews
Syahbandi P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.6
/10
Reviewed 2 day(s) ago
This time, I was a bit disappointed because: 1. When I asked for help because I couldn't log in to my Netflix account, they said someone would help, but no one showed up until I checked out. 2. When I asked for parking, they said it was free because I'd provided my license plate at check-in, but when I checked out, I was actually charged Rp 70,000.
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A***u
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 day(s) ago
For those who are looking for a better vacation, it's considered an expensive one... hee. The app price is 1.1 million rupiah. Two days of swimming, two days of shopping, and a free 30-minute Timezone ticket. The playground isn't very well-equipped for those bringing children, just pillows and dolls. A slide and balls would be more kid-friendly.
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B***i
icon-Business
Business
icon-origin-TRAVELOKA
7.7
/10
Reviewed 4 day(s) ago
Because non-smoking rooms were out of stock, we were given a smoking room. Despite being cleaned and ozonized, the strong smell of cigarettes remained.
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D***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Comfortable, quiet & pleasant hotel, big and recommended.
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Ruin F. H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Best option in Depok, direct access to the mall.
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Jimmy S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
Everything was great, but one thing really disappointed me. I booked a room for my in-laws' birthday and asked for a surprise cake (I'd already written a special request in the app and spoken directly with receptionist Ari), and they agreed. But by the time I checked out, the cake wasn't there. If I'd known that, I would have ordered a cake from outside the hotel 😭
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The hotel staff was very friendly, it was clean, and it had direct access to the mall. My only complaint is that the food wasn't very good, with many of the dishes being bland. Hopefully, this can be improved.
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H***j
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Everything was fine, but the only thing you need to be careful about is the basement parking. When I wanted to leave at dawn, the parking lot was pitch black and there were no signs.
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S***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The staff serving is very friendly...
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S***a
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 week(s) ago
Overall, it was comfortable and clean. The only thing lacking in the hotel breakfast menu was the lack of flavor. Hopefully, they'll improve it next time. ☺️
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Accommodation's Reply
06 Aug 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at The Marco d'Epoque. We are pleased to hear that you were generally satisfied with the atmosphere and cleanliness of the hotel. However, we greatly appreciate your feedback regarding the taste of some breakfast items that did not meet your expectations. Your feedback is important to us and will be forwarded to our Food and Beverage team to be used in our evaluation process to improve the quality and consistency of the food we serve in the future. Thank you for your feedback. We hope to welcome you back to The Marco d'Epoque again and provide you with an even better experience on your next visit. Sincerely, Bai Sjahfendi, General Manager
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Verified Traveler
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 week(s) ago
The double bed room is too small and has minimal facilities, but I praise the breakfast 👍👍👍
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Accommodation's Reply
29 Jul 2026
Dear Valued Guest, Thank you for your review and feedback, and for your trust in choosing The Marco d'Epoque Hotel. We are delighted to hear that you enjoyed our breakfast. Your appreciation for the quality of our breakfast motivates our Food and Beverage team to continuously strive to maintain and improve the guest experience. We also appreciate your comments regarding the size of the twin room and the amenities provided. This feedback is invaluable in our evaluation process for improving comfort and meeting the needs of our guests during their stay. We look forward to welcoming you back to The Marco d'Epoque Hotel again and providing you with an even better experience on your next visit. Sincerely, Bai Sjahfendi, General Manager
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f***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
The ambiance is good, staff also helpful and it's so much easier if you want to hang out because the hotel is connected with Margo City Mall.
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Accommodation's Reply
29 Jul 2026
Dear Valued Guest, Thank you for your wonderful review and for choosing The Margo Hotel Depok. We are delighted to know that you enjoyed the ambiance of our hotel and found our staff to be helpful throughout your stay. We are also pleased that you appreciated the convenience of our direct access to Margo City Mall, making it easier to relax, shop, and spend your leisure time. Your kind words are truly appreciated and serve as a great motivation for our team to continue delivering exceptional hospitality and memorable experiences for every guest. We look forward to welcoming you back to The Margo Hotel Depok in the near future. Warm regards, Bay Sjahfendi General Manager
M***d
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The location is nice, close to the mall. The atmosphere is comfortable, and the amenities are complete. Check-in was fast. It's all very pleasant.
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Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for your kind review and for choosing The Marco d'Epoque Hotel. We are delighted to hear that you enjoyed our convenient location near shopping malls, the welcoming atmosphere, the comprehensive facilities, and the quick check-in process. Your compliments are a great reward for our entire team and motivate us to continue providing the best service and memorable stays for all our guests. We hope to welcome you back to The Marco d'Epoque Hotel again in the future. Sincerely, Bay Sjahfendi, General Manager
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W***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Staying here is close to the mall, with direct access. The main goal is usually to take the kids swimming while staying. The pool is clean and offers a view.
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Accommodation's Reply
22 Jul 2026
Dear Guests, Thank you very much for staying at Hotel de Bongo and for leaving us such a warm review. We are delighted to hear that you and your family thoroughly enjoyed your stay. We are also pleased to hear that our clean and scenic pool, adjacent to the Margottown Shopping Centre, has become a favorite spot for you and your children. Your praise is a great encouragement to all of our staff. We will continue to strive to provide all our guests with a comfortable and memorable stay. We look forward to welcoming you back again. Thank you. General Manager, Bay Shafendi
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Nice hotel and friendly staff and very neat room, delicious food at the restaurant.
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Accommodation's Reply
22 Jul 2026
Dear Valued Guest, Thank you for your wonderful review and for choosing The Margo Hotel Depok. We are delighted to know that you enjoyed your stay with us and appreciated our friendly staff, neat and comfortable room, as well as the delicious food served at our restaurant. Your kind words are truly appreciated and serve as a great motivation for our entire team to continue delivering exceptional hospitality and memorable experiences for every guest. We look forward to welcoming you back to The Margo Hotel Depok in the near future. Warm regards, Bay Sjahfendi General Manager
Russel P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The best hotel in the Depok area. Thank you.
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Accommodation's Reply
22 Jul 2026
Dear Mr. Russell P., Thank you for your kind review and for your trust in choosing The Marco Depoque Hotel. We are delighted to know that you rated The Marco as the best hotel in the Depoque area. Your compliments are a very meaningful reward for our entire team and motivate us to strive for the best service and provide memorable stays for all our guests. We hope to welcome you back to The Marco Depoque Hotel on your next visit. Sincerely, Bai Sjahfendi, General Manager
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Rina M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
It's close, there's a mall next door. There's also a mall across the street.
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1 people find it helpful
Accommodation's Reply
18 Jul 2026
Dear Ms. Rina M., Thank you for your kind review and for choosing The Marco d'Epoque Hotel. We are delighted to hear that you appreciated our hotel's location, directly connected to Marco City and surrounded by numerous shopping malls, providing you with convenience throughout your stay. Your compliments encourage our entire team to strive for the best service and create memorable experiences for all our guests. We hope to welcome you back to The Marco d'Epoque Hotel again in the future. Sincerely, Bai Sjahfendi, General Manager
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N***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
The hotel was very clean, bright, and comfortable. However, if you book through the app, you can't check in right away. You have to check in the next afternoon, even though I wanted to check in at 2 a.m. to watch football.
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1 people find it helpful
Accommodation's Reply
18 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at The Marco Depoque. We are delighted that you were impressed with the cleanliness, lighting, and atmosphere of the hotel. We apologize for any inconvenience you may have experienced during the check-in process via the application. Please note that bookings made through online travel agents (OTAs) are subject to the check-in date selected during the booking process. If the booking is for a date starting on that day, the check-in time will remain the scheduled time. For early morning check-in requests, please book one night in advance to ensure immediate room availability upon arrival. Thank you for your feedback and understanding. We look forward to welcoming you back to The Marco Depoque and providing you with an even better stay on your next visit. Sincerely, Bai Sjahfendi, General Manager
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Sri L. S.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
The room is clean, comfortable, the service is friendly too.
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Accommodation's Reply
12 Jul 2026
Dear Ms. Sri L.S., Thank you for your kind review and for choosing The Marco Depoque Hotel. We are delighted to hear that you enjoyed the cleanliness and comfort of the rooms, as well as the friendly service from our team. Your compliments are invaluable and inspire our entire team to strive for the best service and provide a memorable stay for all our guests. We hope to welcome you back to The Marco Depoque Hotel on your next visit. Sincerely, Bay Sjahfendi, General Manager
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D***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
First time here, nice and comfortable place. Clean room, friendly staff. Food was also delicious. The hotel is next to a mall, so after checking out, we went straight to the mall. Hehe. I might come back here again next time.
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Accommodation's Reply
18 Jul 2026
Dear Valued Guest, Thank you for your kind review and for choosing The Marco d'Epoque Hotel. We are delighted to hear that your first stay was a memorable experience. Your compliments regarding the hotel's comfort, the cleanliness of the rooms, the friendliness of the staff, the delicious food, and the convenient location directly connected to Marco City mean a great deal to our entire team. We are pleased to know that easy access to the shopping mall contributed to your positive stay. Your positive feedback motivates us to continue providing the best service to all our guests. We look forward to welcoming you back to The Marco d'Epoque Hotel on your next visit. Sincerely, Bai Sjahfendi, General Manager
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Number of reviews per page
20
40