I stayed at Hotel de Resort Mojokerto, hoping for a comfortable experience due to its attractive location and resort concept. Overall, the hotel had a peaceful atmosphere, a spacious area, and friendly staff during check-in. The room was also quite clean.
However, my stay was less than optimal because the air conditioning in my room wasn't working properly (it was off). The room became quite hot and uncomfortable, especially at night. I reported this to the hotel, but the response time was lengthy and not immediately resolved. This certainly affected the quality of my rest.
I hope that in the future, the hotel will pay more attention to the maintenance of the room facilities, especially the air conditioning, and will improve its response time to guest complaints. With these improvements, Hotel de Resort Mojokerto has great potential to provide a much better guest experience.