I really enjoyed staying at this hotel. It's comfortable and clean. Lots of food choices. Strategic location.

It's good, but the food for 6 year old children, in restaurants, is separate/you have to pay again even though you've already taken it and paid, it's quite expensive during the Christmas and New Year season, almost double the price (not the usual price), but otherwise it's okay.

Everything is good and very enjoyable

The place is okay, and the breakfast menu is okay, but perhaps the protein menu could be more varied. Thank you.

The service is really the best ❤️ I needed to iron my headscarf early in the morning because I wanted to wear it to an event and forgot to bring an iron, so I tried asking the staff and it turned out that it could be ironed there, which was really neat. Luv ❤️ Thank you very much for Papilio

Best Western Papilio Surabaya is convenient for families and business travelers due to its proximity to the East Java provincial government offices. The menu options at and around the hotel are varied and worth exploring, in addition to the culinary delights of downtown Surabaya.

Friendly service, clean and comfortable hotel... Hopefully I'll stay here again if I go to Surabaya.

The most comfortable hotel and the staff are also very friendly 🙂👍

Overall, it was a very pleasant stay at Westen Papilio, highly recommended.

I was in need of a space to work through a few meetings nonstop. Looked online to find a hotel that provides a decent table and chair to put my laptop and some papers within a reasonable price. Booked a room here. To my surprise, the internet connection was AWESOME. Four, almost five full hours on Zoom, and not a single glitch. Way to go!

The room is spacious so it's comfortable to use for praying...cool...clean...I really like it so I want to go there again..

Second stay at this hotel

Check-in took a very long time, having to wait almost an hour standing (because seating was limited and already occupied by other guests) from 2:00 PM to 3:00 PM. Seeing how many people were also waiting, it's likely that many of us are in the same boat. The service needs to be improved. When we got to our room, I was a bit disappointed because the floor was still dirty. It was probably because it was prepared in a hurry. Luckily, we got a welcome cake, which helped ease the annoyance.

Nice view, good location and staff friendly.

Amazing, great hotel. Highly recommended.

good view, strategic location, spacious and comfortable rooms

The hotel staff is friendly, but the breakfast menu needs to be varied.

For that price, the facilities are satisfactory. I'll stay here again someday. There's a welcome cake. Near the lobby is a minimarket and a fast food restaurant.

Friendly staff, comfortable rooms, recommended for healing alone or with a loved one.

I stayed in room 2702, the room was spacious, clean, the bathroom was clean, the hot water worked well, there were amenities, clean towels, good TV entertainment, all the staff were very friendly, the breakfast menu had a lot of variety and was delicious.