Dear Mr./Ms. N*y, Neo Palma Palangkaraya Hotel would like to inform you that we appreciate your review and feedback. We apologize for any inconvenience you experienced, particularly the longer-than-usual checkout process, as this was necessary to thoroughly inspect your room and ensure no guest belongings were left behind. Furthermore, we apologize for the unsuitable condition of the towels, linens, and pillowcases, the unpleasant odor in the room, and the breakfast quality and variety not meeting your expectations. This feedback is very important to us, and we have followed up with the relevant teams to assess and improve our services, including enhancing our cleanliness standards, linen quality, service, and food. We hope to welcome you back and provide you with a better stay experience in the future. Thank you for your interest and trust. Sincerely, Prima Fermana, General Manager

Dear Mr./Ms. S*i, Thank you for taking the time to write a review. We apologize for the inconvenience you experienced during your stay, particularly regarding the yellowed and stained linens, the smelly towels, the clogged bathroom drain, and the overall cleanliness of the area not meeting our service standards. This feedback is important to us, and we have forwarded it to the relevant team for immediate assessment and improvement. This includes improving our room cleanliness standards, checking bathroom amenities, and the quality of the linens used. We greatly appreciate your feedback and sincerely hope to have the opportunity to welcome you back in the future. Thank you. Sincerely, Prima Firmana, General Manager

Dear Mr. E*n, Sincerely yours from Neo Palma Palangkaraya Hotel. Thank you for your positive review. We are delighted to hear that our convenient location makes it easy for you to find dining options around the hotel. We hope to welcome you back again soon. Thank you. Sincerely, Prima Fermana, General Manager

Dear Mr. M*h, Warm greetings from Neo Palma Palangkaraya Hotel. Thank you for your review and compliments. We are pleased to hear that our hotel's location in Palma Mall and the TV with Netflix made your stay enjoyable. We understand your feedback regarding the non-smoking room not having the view you expected. We appreciate this feedback and will take it into consideration for future stays. Please let us know your preferences during your next stay, and we will do our best to accommodate them based on room availability. We hope to welcome you back soon. Thank you. Sincerely, Prima Fermana, General Manager

Dear Mr./Ms. Aka Y.A., Neo Palma Palangkaraya Hotel extends a warm welcome. Thank you for your review. We are delighted to hear that the hotel's excellent location and reasonable pricing made your stay enjoyable. We hope to welcome you back again soon. Thank you. Sincerely, Prima Fermana, General Manager

Dear Valued Guest, Warm greetings from Neo Palma Palangkaraya Hotel. Thank you for your positive review. We are delighted to hear that the friendliness of our staff, the cleanliness of your rooms, and the quality of food in our restaurant left a positive impression on you during your stay. Your compliments encourage our entire team to continue striving to provide the best service. We hope to welcome you back again soon. Thank you. Sincerely, Prima Fermana, General Manager

Dear Mr. Donnie S, Warm greetings from Neo Palma Palangkaraya Hotel. Thank you for taking the time to write a review. We apologize for the inconvenience you experienced regarding the poor soundproofing of the room and the clogged drain in the bathroom causing water to pool. We have forwarded this feedback to the relevant team for immediate investigation and repair. We appreciate your appreciation of our varied breakfast menu and the free parking we offer. Your feedback is invaluable to us as it helps us improve the quality of our services and facilities. We hope to have the opportunity to welcome you back in the future. Thank you. Sincerely, Prima Fermana, General Manager

Dear Mr./Ms. G*t, Thank you very much for your stay at New Palma Palangkaraya Hotel. Thank you also for taking the time to write a review. We sincerely apologize for the inconvenience you experienced during your stay, particularly the damaged bed, the difficulty contacting customer service due to the broken in-room phone, and the unsatisfactory view. We will promptly forward your valuable feedback to the relevant departments and are committed to improving the cleanliness of the hotel, room amenities, and the quality of our service. We hope to welcome you back again and strive to provide you with an even more pleasant stay. Sincerely, General Manager, Prima Fermana Company

Dear Mr. Dimiarriati, Warm greetings from Neo Palma Palangkaraya Hotel. Thank you for your review and feedback. We are delighted to hear that your overall stay was positive. Regarding your suggestions about food variety and toiletries replenishment, we have noted this and forwarded it to the relevant team for evaluation and future improvement. Your feedback is very important to us as we continuously strive to improve the quality of our services. We hope to welcome you back soon. Thank you. Sincerely, Prima Fermana, General Manager

Dear Ms. Aulia S.R.Y., Sincerely yours, from Neo Palma Palangkaraya Hotel. Thank you for your kind review. We are delighted to hear that our staff, especially Sofia, provided you with a warm and memorable experience during your stay. We will forward your compliments directly to Sofia to encourage our entire team. We hope to welcome you back soon for another memorable experience. Thank you. Sincerely, Prima Fermana, General Manager

Dear G*t, Thank you very much for your review. We are delighted to know that Hotel Neo Palma was the right choice for your business trip. We hope that our convenient location, easy access to the office and our food options will enhance your stay. We look forward to welcoming you back again and providing you with an equally wonderful experience. Best regards, Prima Firmana, General Manager

Dear R*d, Thank you very much for your positive review! We are delighted that you enjoyed our hotel's atmosphere. Our central location, close to the famous Bundaran Besar, is a key factor in ensuring the comfort of all our guests throughout their stay. We look forward to welcoming you back soon. Best regards, Prima Firmana, General Manager

Dear Ms. Neng M.N., Thank you very much for your excellent rating. We wish you continued good health and hope to welcome you back to Neo Palma with your colleagues, friends or family in the near future. Best regards, Prima Firmana, General Manager

Dear S*t, this is Prima Permana Hotel in Palangkaraya. Thank you for taking the time to leave a review. We sincerely apologize for the inconvenience caused by the long distance from your room to the elevator. Due to the recent increase in occupancy rates, rooms close to the elevator may already be booked. For your next stay, please make your reservation in advance so that we can provide you with a room that best suits your needs, such as a room close to the elevator or front desk. We appreciate your valuable feedback. We look forward to welcoming you back. We will strive to provide you with an even better stay. Sincerely, Prima Permana General Manager

Dear Ms. A*h, Warmest regards, Neo Palma Hotel Palangkaraya Thank you for taking the time to share your stay with us. We are delighted to hear that you were pleased with the size and amenities of your room. Please note that you are staying in a Superior Room, formerly known as Neo Room but has been renamed to Superior Room, as detailed in your booking information. For rooms with windows and city views, we recommend a range of Deluxe rooms. To ensure that we can provide you with the best possible service, we recommend that you inform us of your special requests in advance, so that we can tailor and allocate the room to meet your needs. We appreciate your feedback and we look forward to welcoming you back for even more enjoyable experiences in the future. Best regards, Prima Firmana, General Manager

Dear Valued Guest, We are delighted that you enjoyed your stay and our excellent location in the heart of Palangkaraya. We look forward to welcoming you back again and providing you with an equally memorable experience on your next visit. Best regards, Prima Firmana, General Manager

Dear Ms. Y*a, Warmest regards, Neo Palma Hotel Palangkaraya Thank you for your review and compliments. We are delighted to know that our excellent location and clean rooms made a good impression on you throughout your stay. Guest satisfaction is our top priority and comments like these are the driving force behind us to continue improving the quality of our services. We sincerely hope to welcome you back on your next visit. Best regards, Prima Firmana General Manager