Dear Valued Guest, Thank you very much for taking the time and providing such a detailed review of the Woodpecker Hotel. We sincerely apologize for the inconvenience you experienced during your stay regarding the condition of your room, the hardwood floors, the cleanliness of the balcony, the doors, the bathroom mirrors, and the water pressure in the sink. Your feedback did not meet our expected service standards. We have forwarded your comments to management and are continuously assessing and improving the following: maintaining and improving the condition of the interior and floors of your rooms; thoroughly cleaning balconies and maintaining doors; inspecting mirrors; cleaning room corners; and installing the bathroom water system. Once again, we are deeply sorry that this may have caused you fatigue and discomfort, when your stay should have been a relaxing one. We hope to have the opportunity to improve and provide you with even better service on your next stay. Sincerely, The Woodpecker Hotel Management

Dear Valued Guest, Thank you very much for taking the time and providing such a detailed review of the Woodpecker Hotel. We sincerely apologize for any inconvenience you experienced during your stay. The condition of your room, the wooden floors, the cleanliness of the balcony, the doors, the bathroom mirrors, and even the water pressure in the sink, as you reported, fell short of the standards of service we should provide. We have forwarded your comments to you, and this has become a key issue for our management team. We are continuously assessing and improving the following: interior and flooring maintenance and refurbishment; thorough cleaning of balconies and doors; inspection of mirrors; cleanliness of room corners; and installation of bathroom water systems. Once again, we are deeply sorry that this may have caused you fatigue and discomfort, when your stay should have been a relaxing experience. We hope to have the opportunity to improve and provide you with better service on your next stay. Sincerely, The Woodpecker Hotel Management

Thank you so much for your kind review! ❤️ The friendliness of our staff is our top priority. We are very glad you felt so welcome. Sincerely, from all of our staff, and we hope to welcome you again. ❤️

Good morning. We apologize for any inconvenience you experienced during your stay. 🙏 Thank you very much for your valuable feedback regarding the cleanliness of the room. We have immediately informed our housekeeping and maintenance teams to investigate and rectify the issue to prevent such incidents from happening again. We sincerely apologize that your stay did not meet your expectations. We hope to have the opportunity to provide you with better service on your next stay. Sincerely, Management

Good morning. We apologize for any inconvenience you experienced during your stay. 🙏 Thank you very much for your valuable feedback regarding the cleanliness of the room. We have immediately informed our housekeeping and maintenance teams to assess and improve the situation to prevent such incidents from happening again. We sincerely apologize that your stay did not meet your expectations. We hope to have the opportunity to provide you with better service on your next stay. Sincerely, Management

Thank you so much for your kind review! ❤️ The friendliness of our staff is our top priority. We are very glad you felt so welcome. Sincerely, from all of our staff, and we hope to welcome you again. ❤️

Good morning. We apologize for any inconvenience you experienced during your stay. 🙏 Thank you very much for your valuable feedback regarding the cleanliness of the room. We have immediately informed our housekeeping and maintenance teams to assess and improve the situation to prevent such incidents from happening again. We sincerely apologize that your stay did not meet your expectations. We hope to have the opportunity to provide you with better service on your next stay. Sincerely, Management

Good morning. We apologize for any inconvenience you experienced during your stay. 🙏 Thank you very much for your valuable feedback regarding the cleanliness of the room. We have immediately informed our housekeeping and maintenance teams to assess and improve the situation to prevent such incidents from happening again. We sincerely apologize that your stay did not meet your expectations. We hope to have the opportunity to provide you with better service on your next stay. Sincerely, Management

Thank you so much for your kind review! ❤️ The friendliness of our staff is our top priority. We are very glad you felt so welcome. Sincerely, from all of our staff, and we hope to welcome you again. ❤️

Good morning, Mr./Ms. Kak. We apologize for the inconvenience you experienced during your stay. Thank you so much for your valuable feedback. Regarding the cleanliness issue you mentioned, we have immediately informed our housekeeping and maintenance teams to investigate and rectify the problem to prevent it from happening again. We sincerely apologize that your experience did not meet your expectations. We hope to have the opportunity to provide you with better service on your next stay. Sincerely, Management.

Thank you so much for your kind review! ❤️ The friendliness of our staff is our top priority. We are very glad you felt so welcome. Sincerely, from all of our staff, and we hope to welcome you again. ❤️

Dear Valued Guest, Thank you for your feedback regarding the Woodpecker Hotel. We sincerely apologize for the late check-in you experienced. You were supposed to check in at 2:00 PM but were only able to at 4:00 PM. We understand your fatigue and frustration from waiting two hours after a long journey. There is no excuse for this, and we acknowledge that the management and responsibility of our team at that time were far from optimal. This incident has become a crucial lesson for us, particularly for our front desk and housekeeping teams, regarding room availability and communication with guests when delays occur. We apologize again for the inconvenience. We hope to have the opportunity to serve you with improved and more punctual service on your next stay. Sincerely, The Woodpecker Hotel Management

Hello! Thank you for your wonderful review of Woodpecker Hotel! ✨ We are delighted that you were so impressed with our excellent location, as well as the many restaurants and cafes nearby. We carefully selected our hotel's location so that our guests can enjoy delicious food and relaxing moments without having to travel far. We hope to welcome you back again. Next time, please consider staying longer and trying other cafes in the area! From the Woodpecker Hotel Management Team.

Hello Mr./Ms. Kak, Thank you so much for your wonderful review of Woodpecker Hotel! 🙏 I am so glad to hear that you were impressed with the friendliness of our staff and the tranquil atmosphere of the hotel. The comfort and well-being of all our guests is always our top priority. We will share your compliments with our entire team, and they will surely be even happier and more enthusiastic. We hope to welcome you back on your next vacation at Woodpecker Hotel, Mr./Ms. Kak! Sincerely, The Woodpecker Hotel Management

Dear Valued Guest, Thank you very much for your detailed review and the photos you sent regarding Family Room 510. We apologize for the inconvenience you and your family experienced due to the noise until early morning. We understand how important a peaceful rest is, especially when staying with a family in a Family Room. You deserve a comfortable night's sleep. Room 510 faces directly outside, so the noise level was quite high. Therefore, we acknowledge that the soundproofing in the room was not adequate, including the noise from the outside air conditioning. Your feedback is invaluable and we have taken it seriously: we will inspect the soundproofing and the outside air conditioning in Room 510. Furthermore, we will coordinate with surrounding agencies regarding evening activities to ensure guests can rest more comfortably. For future family guests, we will recommend rooms in quieter areas and provide alternative accommodation if necessary. Once again, we apologize for the inconvenience you experienced. We sincerely hope to have the opportunity to provide you with a more relaxing and comfortable stay in the future. Sincerely, The Woodpecker Hotel Management