8.3
Very Good
From 8,386 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

7.7

Location

8.4

Service and Facilites

8.3

People often mention about Starlet Hotel Serpong
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Staff Friendliness (51)
Accessibility (44)
Ambiance (43)
Bedroom (41)
Bathroom (36)
Distance to City Center (34)
Hotel Area (34)
Room Space (31)
Wifi (30)
Check-in/out Time (30)
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Traveler Reviews Starlet Hotel Serpong

Number of reviews per page
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40
Customer reviews
M***S
icon-origin-TRAVELOKA
8.4
/10
Reviewed 1 week(s) ago
Dear okay with affordable price
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Y***a
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Leisure
icon-origin-TRAVELOKA
5.8
/10
Reviewed 2 week(s) ago
My family and I stayed for 4 nights, booked 2 rooms, got rooms 226 and 228 (connecting room). The staff was friendly and very helpful. The first day I checked in, the room was dusty, there were mosquitoes, the toilet in room 226 was a bit dirty and the worst was the smell in room 228 (either the mattress or the blanket). Because it was too late, we didn't complain. The next day I asked for the 2 rooms to be cleaned thoroughly, wiped, the toilet cleaned and all the towels, sheets and blankets replaced. Okay, they were replaced, the night before when we went back in the room was much cleaner but when we entered room 228 it still smelled (the room smelled especially the mattress), we asked to change rooms, we were moved to room 227. The mattress still smelled but not as strong as the smell in room 228 (even though we sprayed air freshener it didn't work). The hotel is not suitable for families with small children, the hallway in front of the room smells of cigarette smoke. In the middle of the night it was very noisy with vehicles passing by because it was close to the main road. My advice... please check the mattresses.
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1 people find it helpful
O***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 2 week(s) ago
Service is quite good, cleanliness is ok, strategic location. Thank you for the service
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1 people find it helpful
Wellias M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Nice hotel staff and close to everywhere
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W***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Great, close to everywhere and the staff is nice
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L***t
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Great, friendly, and always polite. The place is clean.
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r***h
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Very happy to book at Starlet Hotel, the staff is friendly, clean, the facilities are really good, but one suggestion from me, try to put plastic in the trash bin so that the cleanliness is more perfect, thank you.
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J***y
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Staying at Starlet Hotel for the room, I think the staff service is quite good and friendly... the hotel's position is also very strategic, easy to reach.
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Muhammad R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Friendly staff, okay rooms for the price.
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3 people find it helpful
w***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Standard but clean room, strategic location and close to everywhere.
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M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 week(s) ago
Everyone helps even though at first they seem rude hahaha but actually they're not.
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M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 6 week(s) ago
Thank you for the service even though the food was wrong haha, but the staff was good.
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R***t
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
friendly environmentally friendly clean clean comfortable room
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Y***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
The hotel is comfortable and close to the highway so it is easy to access anywhere.
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A***u
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Starlet which was in the past and now is different, there are many good improvements, the staff is friendly and more comfortable, not like before, female revisionists wear glasses, the best, good and other staff... recommended, friendly to the pocket
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B***g
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
location access to toll road close
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A***o
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Good hotel. Good price. Thanks.
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R***h
icon-origin-TRAVELOKA
5.0
/10
Reviewed 8 week(s) ago
I moved rooms 3 times but the AC was hot in all of them.
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D***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 9 week(s) ago
The room is a bit dirty 😊 It's hard to find places to eat around the hotel
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G***o
icon-origin-TRAVELOKA
6.4
/10
Reviewed 9 week(s) ago
Dirty dusty windows. Dusty corners. There are mosquitoes.
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1 people find it helpful
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