Swiss-Belhotel Pondok Indah

Explore Swiss-Belhotel Pondok Indah

Overall Ratings & Reviews Swiss-Belhotel Pondok Indah

Traveloka (4,658)
Other sources (150)
8.5
Very Good
From 4,658 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.4

Location

8.6

Service and Facilites

8.5

People often mention about Swiss-Belhotel Pondok Indah
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Staff Friendliness (68)
Accessibility (62)
Bedroom (62)
Ambiance (61)
Room Space (61)
Bathroom (56)
Distance to City Center (55)
Surroundings (55)
Hotel Area (53)
Family Friendly (48)
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Traveler Reviews Swiss-Belhotel Pondok Indah

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20
40
Customer reviews
Christiaan F. A.
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9.1
/10
Reviewed 1 week(s) ago
Friendly staff, clean room, and proper air conditioning.
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S***e
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Leisure
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10.0
/10
Reviewed 3 week(s) ago
Overall is very good and the service is so nice.
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Accommodation's Reply
09 Dec 2025
Dear Valued Guest, Thank you for your review! We're so glad you chose Swiss-Belhotel Pondok Indah. We truly enjoyed having you and look forward to welcoming you back for another exceptional stay. Kind regards, Dedik Abdillah General Manager
E***a
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Staycation
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9.1
/10
Reviewed 3 week(s) ago
plates and cutleries must be requested
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Accommodation's Reply
03 Dec 2025
Dear Valued Guest, Thank you very much for staying with us and enjoying the comfort of our hotel. Your satisfaction is our top priority and we are delighted to provide you with a pleasant stay experience. Your suggestions have been taken into consideration and we will continue to improve. We look forward to welcoming you back again. Best regards, Dediq Abdullah, General Manager
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S***a
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10.0
/10
Reviewed 4 week(s) ago
The hotel staff were very friendly, and the rooms were very comfortable.
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Accommodation's Reply
29 Nov 2025
Dear Valued Guest, Thank you very much for your positive review! We are so glad that you were satisfied with the friendliness of our staff and the comfort of our room. We look forward to welcoming you back again for another enjoyable stay. Best regards, Dediq Abdullah, General Manager
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M***i
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10.0
/10
Reviewed 4 week(s) ago
Good... Next booking this hotel again.
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Accommodation's Reply
29 Nov 2025
Dear Valued Guest, Thank you so much for your kind review! We’re delighted to hear that you had a good stay with us. We truly appreciate your support and are excited to welcome you back on your next visit. Kind regards, Dedik Abdillah General Manager
Rika F.
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10.0
/10
Reviewed 4 week(s) ago
It was a pleasure to stay here, especially since our room was upgraded to a family room.. It was absolutely amazing..
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1 people find it helpful
Accommodation's Reply
29 Nov 2025
Dear Ms. Rika F., Thank you very much for your valuable review and trust. We are very pleased to know that upgrading to a family room made your stay more pleasant. We are honored to provide you with a more comfortable stay experience. We look forward to welcoming you back again. Thank you. General Manager, Dedic Abdulla
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Marshall M.
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10.0
/10
Reviewed 5 week(s) ago
Staff very friendly and enjoyed during my stay.
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Accommodation's Reply
18 Nov 2025
Dear Marshall M, Thank you very much for your kind review! We're delighted to hear that our staff made you feel welcome and that you enjoyed your stay with us. We truly appreciate your feedback and look forward to welcoming you back again soon. Kind regards, Dedik Abdillah General Manager
I***i
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5.4
/10
Reviewed 6 week(s) ago
I brought my child and was given a smoking room. Even after deodorizing it, the room still smelled. As a result, my entire family came home sick, and I had to pay for breakfast again.
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1 people find it helpful
T***n
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Staycation
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9.1
/10
Reviewed 6 week(s) ago
The staff is so friendly, the rooms are comfortable and clean, and they're very family-friendly. And what's more, they give out cotton candy for the kids in the morning. 🥰
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Accommodation's Reply
16 Nov 2025
Dear Valued Guest, Thank you for your positive review! We are delighted to hear that you felt comfortable with our room, our friendly and helpful staff, and enjoyed the family-friendly atmosphere. We are also glad that the kids enjoyed their cotton candy in the morning. We hope to see you again on your next visit. Best regards, Dediq Abdullah, General Manager
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S***y
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7.9
/10
Reviewed 7 week(s) ago
the lights keep going out even though it's in the middle of the city
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Accommodation's Reply
08 Nov 2025
Dear Valued Guest, Thank you for your feedback. We apologize for the inconvenience caused by the PLN power outage, which is rare and our generator system is still working well. We understand how much this issue has affected your experience of our service and we hope you will return to use our service again with great pleasure. Best regards, Dediq Abdullah, General Manager
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N***L
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8.5
/10
Reviewed 8 week(s) ago
I asked for the top floor, but was given the 3rd floor 😓
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Accommodation's Reply
08 Nov 2025
Dear Valued Guest, Thank you for your feedback. We apologize for any inconvenience this may have caused regarding room allocation. We will do our best to accommodate your requests based on room availability upon check-in. We hope you enjoy your stay. Best regards, Dediq Abdullah, General Manager
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Verified Traveler
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Staycation
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10.0
/10
Reviewed 8 week(s) ago
Friendly staff, clean and spacious rooms, lots of variety in breakfast, easy access to everywhere.
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1 people find it helpful
Accommodation's Reply
28 Oct 2025
Dear Valued Guest, Thank you for choosing our hotel for your stay. We are honored to serve you and we hope you enjoy every moment of your stay. See you on your next visit. Best regards, Dediq Abdullah, General Manager
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Rahmah h.
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Leisure
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10.0
/10
Reviewed 10 week(s) ago
It's good and cool at Swiss-Belhotel Pondok Indah
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Accommodation's Reply
28 Oct 2025
Dear Ms. Rahmah H, Thank you for choosing us as your accommodation. We are very grateful for your visit and hope you have a wonderful experience here. Best regards, Dediq Abdullah, General Manager
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Verified Traveler
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9.7
/10
Reviewed 10 week(s) ago
Everything's great.. Except for soundproof in th room... Noisy traficc from outside hear so loud...
2 people find it helpful
Accommodation's Reply
28 Oct 2025
Dear Valued Guest, We're grateful for your feedback regarding your stay. Your comments are valuable and highlight areas where we can improve. Our priority is always to meet our guests' needs. Kind regards, Dedik Abdillah General Manager
Verified Traveler
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10.0
/10
Reviewed 10 week(s) ago
Friendly hotel staff, spacious rooms and clean and cool hotel area
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Accommodation's Reply
14 Oct 2025
Dear Valued Guest, Thank you for choosing our hotel for your stay. We are honored to serve you and we hope you enjoy every moment of your stay. See you on your next visit. Best regards, Dediq Abdullah, General Manager
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D***z
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10.0
/10
Reviewed 11 week(s) ago
Friendly staff, clean hotel, friendly service
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Accommodation's Reply
14 Oct 2025
Dear Valued Guest, Thank you and we are very glad that you chose our hotel! We hope you felt at home and comfortable during your stay. Thank you for your kind words and we hope to serve you again soon. Best regards, Dediq Abdullah, General Manager
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D***a
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10.0
/10
Reviewed 12 week(s) ago
Location, food, service and cleanliness are all excellent.
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Accommodation's Reply
05 Oct 2025
Dear Valued Guest, Thank you for choosing our hotel for your accommodation. It was an honor to serve you, and we hope you enjoyed every moment of your stay. See you again on your next visit. Best regards, Dedik Abdillah, General Manager.
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D***i
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8.8
/10
Reviewed 12 week(s) ago
All good, service ok, location is also strategic.
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Accommodation's Reply
05 Oct 2025
Dear Valued Guest, We appreciate your kind review and your decision to stay with us at Swiss-Belhotel Pondok Indah. It was a pleasure to host you, and we eagerly await your next visit to provide another unforgettable experience. Kind regards, Dedik Abdillah General Manager
A***i
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7.5
/10
Reviewed 13 week(s) ago
The AC is not cold, the other small rooms are okay.
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Accommodation's Reply
25 Sep 2025
Dear Valued Guest, We sincerely apologize for any inconvenience you experienced during your stay. We hope that, despite this, you still found comfort with us. We are committed to ensuring your next visit is even more comfortable and satisfying. Best regards, Dedik Abdillah, General Manager.
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P***i
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10.0
/10
Reviewed 13 week(s) ago
Worth it and strategic location, very good service, helpful 🫶🏻
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Accommodation's Reply
25 Sep 2025
Dear Valued Guest, We really appreciate your recommending our hotel! We're delighted to hear that you enjoyed your stay, and our staff thoroughly enjoyed taking care of your needs. Kind regards, Dedik Abdillah General Manager
Number of reviews per page
20
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