All the staff are friendly, the service is very good

The hotel was just okay. It didn't live up to the expectations in the pictures. The price was expensive, but the room was unbearably small. Fortunately, the room was clean and the view was quite nice.

The hotel is in a mall, and the service is incredibly good and friendly. Next time, I'll definitely give five stars to Hotel The Rinra. Thank you, Sis.

The wait for check-in was quite long, but we were finally able to check in at almost 4 p.m. The noise from the next room was still clearly audible, making for a less than comfortable rest.

Overall satisfaction... except the room is no longer carpeted... it doesn't match the hotel's star rating🤭

Clean and comfortable, it is highly recommended as a place to stay with your beloved family.

The hotel staff are very friendly and helpful, the hotel and rooms are very clean and smell good, the food is delicious, every holiday I definitely stay here, the check-in process is fast, the kids love the welcome cake and in the afternoon/evening there is sarabba.

Thank you, very satisfying, comfortable, clean, in short, staying at The Rinra is worth it.

The hotel staff was very friendly. However, during check-in and check-out, there could be more receptionists if it's busy to avoid long waits. Otherwise, it was a very pleasant stay at this hotel.

The hotel staff is very friendly, I shopped online and they brought my shopping to my room, I carried heavy items from the lobby to the room, my heavy items were carried by the hotel staff from the hotel lobby to the room, the service of the Rinra Top Hotel staff is excellent, it is the best.

Comfortable, clean, quiet, suitable for resting.

the price does not match the room facilities

good service and got free drinks and free cake in the lobby

It's really great here...everyone is safe and friendly

For frequent travelers who book 5-star hotels in Java and Bali, don't expect the same service at this hotel. The price is comparable to a 4-star hotel, but the quality is not better than other 4-star hotels. I booked a non-smoking room, but the room smelled of cigarettes. I reported it to the operator, and the only solution was to spray it with air freshener. There were no facial tissues provided in the toilet. The cupboard door couldn't be closed properly. Several electrical outlets didn't work. I won't stay at this hotel again and wouldn't recommend it to family or friends.

The atmosphere and comfort during your stay at Hotel Rinra are excellent. Kids will also love the atmosphere, as it features child-friendly amenities.

The hotel staff is very friendly and fast response

Greeted with welcome snacks and drinks, enough to alleviate the slight discomfort that had arisen during check in, the room had been booked a month before through the app, taking a deluxe king bed (last month I also stayed here one night, taking 2 rooms with city view), this time I chose the one with swimming pool view and requested a non-smoking room on the top floor, when I checked in exactly at 2 o'clock, the receptionist said the non-smoking rooms were full so I was given a smoking room but it had been arranged and guaranteed to be smoke-free, okay, then for the swimming pool view it was also full, I had complained because I had booked the room a month ago, but on the day it was full but it was still said that it was full, there was only one with city view, unless you want to upgrade, then I asked, "is it really different or not, is it always the same, is the description in the app with the actual room availability?", then the receptionist answered, "yes, sometimes it's different", immediately my husband whispered but it was deliberately heard by the receptionist "okay, just give a review later", and suddenly, the receptionist said "we'll check again, ma'am", eh no After a long time, they said again, "It turns out there are still some, ma'am, with a pool view, but the position is a bit slanted." There they were. I was happy, but when I got to the room, it turned out the room still smelled of cigarettes, although not strongly, there was also an ashtray on the table indicating that it was a smoking room. But oh well, I was tired, too lazy to complain again. Thankfully, everything else was okay, so it wasn't really a problem. But hopefully in the future, Rinra Hotel can commit to providing rooms according to the description in the app, unless, as the receptionist said, the options in the app don't always match the actual ones, even if the price with the description listed, payment has been made, then that's it.

The hotel was clean, and the service was excellent. The welcome drink was top-notch: a saraba, absolutely delicious. We were given a room with the best sea view, overlooking the 99-Dome Mosque.

so far so good, thank's the rinra👍🏻 and last but not least helpful dan ramah banget all crew the rinra♥️