Dear Mr./Mrs. M*d, Thank you for choosing fave+ hotel Banjarbaru as your accommodation during your stay in Banjarbaru and for taking the time to give us a rating and review. Reading your review, you have had a good experience at our hotel. We are delighted to have served you as our guest. We have also shared your review with all our staff, so they will be proud to have made your stay at this hotel a memorable one. However, based on your rating, we see that you have not received what you expected. We apologize for the inconvenience. We ask for your assistance in letting us know what we need to improve so that we can improve in the future. We believe that the comfort of our guests is also the key to our success in this industry. Thank you again for your rating and review, and we look forward to seeing you again on your next visit. Best regards, Robby Purba, General Manager