Grand Serela Yogyakarta

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Overall Ratings & Reviews Grand Serela Yogyakarta

Traveloka (4,750)
Other sources (5)
8.5
Very Good
From 4,750 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.1

Location

8.6

Service and Facilites

8.4

People often mention about Grand Serela Yogyakarta
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Staff Friendliness (100)
Distance to City Center (94)
Bedroom (94)
Ambiance (88)
Accessibility (84)
Bathroom (80)
Room Space (76)
Hotel Area (76)
Taste (66)
Family Friendly (62)
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Traveler Reviews Grand Serela Yogyakarta

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Customer reviews
Gerry P.
icon-Staycation
Staycation
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8.5
/10
Reviewed 4 day(s) ago
Great, clean room suitable for family
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a***s
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8.5
/10
Reviewed 5 day(s) ago
The room is clean, the bathroom is clean, the first night the water was not hot, the second night it was hot, the food was delicious.
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Dianita A.
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Leisure
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10.0
/10
Reviewed 1 week(s) ago
A very comfortable hotel with friendly staff. The location is not far from the city center and tourist attractions. The call to prayer (adhan) is always soothing, and the room also has a prayer mat, prayer robe, sarong, and Quran. The food is delicious and varied. We were lucky enough to get a free New Year's Eve dinner. Initially, we were offered a fee, but then we were told by phone that it was free for room guests. Thank God, jazakallah. We did try to order dinner because it was raining heavily, so we couldn't buy food from the hotel or online, as the driver refused. The food took a while to be served; we waited 1.5 hours for 4 rice bowls and 1 portion of grilled chicken, even though it was very late and we were hungry. Overall, the food was delicious and the hotel was comfortable.
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Siti A.
icon-Leisure
Leisure
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8.4
/10
Reviewed 2 week(s) ago
Please improve the service, especially the room AC and hot water. The room AC is not cold enough.
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H***n
icon-Leisure
Leisure
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10.0
/10
Reviewed 3 week(s) ago
The hotel staff is friendly, the room is clean and you can have dinner, plus it's close to everywhere.
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2 people find it helpful
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Glody S.
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Leisure
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9.1
/10
Reviewed 3 week(s) ago
awesome.... nice hotel, comfy bedroom. around the hotel there are many restaurants like AYCE, Koyok Kakkoii, Kaizen and Oharang. what we like is that there are many pillows on each bed, unlike most hotels where there is only one pillow... complete wardrobe and electric kettle
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+5
1 people find it helpful
Accommodation's Reply
25 Dec 2025
Dear Valued Guests, It is with pleasure that we, Grand Serela Hotel Yogyakarta, extend our gratitude for your choice of our hotel during your visit to Yogyakarta, and for taking the time to provide your feedback. We hope you had a comfortable and safe stay at Grand Serela Hotel Yogyakarta, and we look forward to welcoming you back again. Sincerely, Febri Alvienziah, General Manager
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Jacky W.
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Leisure
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6.8
/10
Reviewed 4 week(s) ago
This hotel is quite good because it's close to the mall. The receptionist and housekeeping service are EXCELLENT, providing prompt assistance, from room selection to very fast laundry services. Perhaps needs improvement. 1. The hallway leading to the room was very hot because the AC wasn't working. 2. The bathroom faucet was broken. 3. The towels need to be replaced. 4. The elevators are very limited, even though there are three, so you have to wait in line for quite a while. The food menu is adequate. Hopefully, it will improve.
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1 people find it helpful
Accommodation's Reply
23 Dec 2025
Dear Valued Guest, Grand Serela Hotel Yogyakarta would like to thank you for your review and feedback. We appreciate your appreciation of our services and facilities. We apologize for any inconvenience you may have experienced during your stay. All feedback is valuable and will be used to improve the quality of our services and facilities in the future. We hope to welcome you back again in the future for an even better stay. Sincerely, Grand Serela Hotel Yogyakarta
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Desi A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The hotel staff is friendly, the food is delicious.
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1 people find it helpful
Accommodation's Reply
21 Dec 2025
Dear Valued Guests, It is with pleasure that we, Grand Serela Hotel Yogyakarta, extend our gratitude for your choice of our hotel during your visit to Yogyakarta, and for taking the time to provide your feedback. We hope you had a comfortable and safe stay at Grand Serela Hotel Yogyakarta, and we look forward to welcoming you back again. Sincerely, Febri Alvienziah, General Manager
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T***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.3
/10
Reviewed 4 week(s) ago
When I got out of the elevator to go to my room, the carpet smelled wet and musty all the way.
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Accommodation's Reply
25 Dec 2025
Dear Valued Guests, It is with pleasure that we, Grand Serela Hotel Yogyakarta, extend our gratitude for your choice of our hotel during your visit to Yogyakarta, and for taking the time to provide your feedback. We hope you had a comfortable and safe stay at Grand Serela Hotel Yogyakarta, and we look forward to welcoming you back again. Sincerely, Febri Alvienziah, General Manager
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a***h
icon-Leisure
Leisure
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10.0
/10
Reviewed 5 week(s) ago
Thank God, there are prayer equipment.
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Accommodation's Reply
16 Dec 2025
Dear Valued Guest, Grand Serela Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your visit to Yogyakarta, and for taking the time to provide your feedback and comments. We hope you had a comfortable and safe stay at Grand Serela Hotel Yogyakarta. We look forward to welcoming you back again. Sincerely, Febri Alvienziah, General Manager
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S***a
icon-Staycation
Staycation
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5.6
/10
Reviewed 5 week(s) ago
This 4-star hotel doesn't meet the criteria. 1. The reception staff at check-in were unfriendly and sullen. 2. The hotel doesn't have an EDC machine for transactions. 3. The carpet is very dirty. 4. I stayed for 1 night, but the students continued on to a 10-day tutoring camp from December 14-24.
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marcell
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
highly recommend staying here.
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Accommodation's Reply
16 Dec 2025
Dear Valued Guest, Grand Serela Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your visit to Yogyakarta, and for taking the time to provide your feedback and comments. We hope you had a comfortable and safe stay at Grand Serela Hotel Yogyakarta. We look forward to welcoming you back again. Sincerely, Febri Alvienziah, General Manager
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Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
5.8
/10
Reviewed 7 week(s) ago
It was full of small cockroach on the floor, 🥺
2 people find it helpful
ALVI
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Spacious room, clean bathroom, cold AC, but the location is a bit far from Malioboro, about 10 minutes, the breakfast is delicious.
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Accommodation's Reply
16 Dec 2025
Dear Valued Guest, Grand Serela Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your visit to Yogyakarta, and for taking the time to provide your feedback and comments. We hope you had a comfortable and safe stay at Grand Serela Hotel Yogyakarta. We look forward to welcoming you back again. Sincerely, Febri Alvienziah, General Manager
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R***n
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
so far it's comfortable, the guests at breakfast seem to be groups and families so it's more comfortable when bringing the family to spend the night here
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Accommodation's Reply
20 Nov 2025
Dear Guest, Greetings from Grand Serela Hotel Yogyakarta. Thank you for choosing us during your stay in Yogyakarta. We appreciate your valuable comments and suggestions. We are pleased to hear that you had a comfortable and safe stay at Grand Serela Hotel Yogyakarta. We look forward to welcoming you back soon. Sincerely, Febri Alviansyah, General Manager
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dani a.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Easy access, friendly staff and clean and comfortable rooms, recommended if you are on holiday in Yogya again
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Accommodation's Reply
20 Nov 2025
Dear Sir/Madam, With best regards from Grand Serela Yogyakarta, We would like to thank you for choosing our hotel as your accommodation during your visit to Yogyakarta and for taking the time to provide us with your feedback and comments. We are delighted that you felt comfortable and safe during your stay at Grand Serela Yogyakarta. We look forward to welcoming you back to our hotel again. Best regards, Febri Alwiensyah General Manager
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Siska
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
The best and friendliest hotel service in Jogja 😊🙏
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Accommodation's Reply
14 Nov 2025
Dear Sir/Madam, With best regards from Grand Serela Yogyakarta, We would like to thank you for choosing our hotel as your accommodation during your visit to Yogyakarta and for taking the time to provide us with your feedback and comments. We are delighted that you felt comfortable and safe during your stay at Grand Serela Yogyakarta. We look forward to welcoming you back to our hotel again. Best regards, Febri Alwiensyah General Manager
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Ade S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Great and very impressive because the restaurant waiters were honest, my money fell on the chair and was immediately returned...thank you
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1 people find it helpful
Accommodation's Reply
20 Nov 2025
Dear Sir/Madam, With best regards from Grand Serela Yogyakarta, We would like to thank you for choosing our hotel as your accommodation during your visit to Yogyakarta and for taking the time to provide us with your feedback and comments. We are delighted that you felt comfortable and safe during your stay at Grand Serela Yogyakarta. We look forward to welcoming you back to our hotel again. Best regards, Febri Alwiensyah General Manager
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j***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
friendly, clean and professional staff
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1 people find it helpful
Accommodation's Reply
14 Nov 2025
Dear Sir/Madam, With best regards from Grand Serela Yogyakarta, We would like to thank you for choosing our hotel as your accommodation during your visit to Yogyakarta and for taking the time to provide us with your feedback and comments. We are delighted that you felt comfortable and safe during your stay at Grand Serela Yogyakarta. We look forward to welcoming you back to our hotel again. Best regards, Febri Alwiensyah General Manager
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S***i
icon-origin-TRAVELOKA
6.4
/10
Reviewed 9 week(s) ago
There was no security when checking in at night, the bathroom was quite dirty, and there were cockroaches :( The room floor was carpeted, with staples still in the corners, and it was dusty :(
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1 people find it helpful
Accommodation's Reply
14 Nov 2025
Dear Mr. Omer, Warmest regards, Grand Serela Hotel Yogyakarta First of all, we would like to thank you for choosing us as your accommodation during your stay in Yogyakarta and for taking the time to provide us with your feedback and comments. We apologize for the inconvenience you experienced during your stay at our hotel. Your complaints regarding the uncleanliness of the room and the cockroach infestation will not be acted upon. We will do our utmost to maintain the comfort and safety of all our guests. We hope that you will be honored to have us as your hotel again during your stay in Yogyakarta. We look forward to welcoming you back soon. Thank you. Sincerely, Febri Alwiansyah General Manager
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Number of reviews per page
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