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Explore Hotel Aria Centra Surabaya

Traveloka (7,336)

Other sources (48)

8.7

Very Good

From 7,336 reviews

Provided by travelers on

Cleanliness

8.9

Room Comfort

8.8

Meal

8.5

Location

8.9

Service and Facilites

8.8

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Distance to City Center (48)

Room Space (48)

Bedroom (44)

Staff Friendliness (42)

Accessibility (37)

Bathroom (37)

Ambiance (35)

Hotel Area (35)

Variety (35)

Taste (33)

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Traveler Reviews Hotel Aria Centra Surabaya

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Customer reviews

Resy S. N. B.

Leisure

8.8

/10

Reviewed 1 day(s) ago

Thank you, would be come back sometimes 🥰

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L***y

8.4

/10

Reviewed 2 day(s) ago

The BF wasn't very good, the taste needs to be improved. The first day the floor was sticky, but the second day it was okay.

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L***y

8.4

/10

Reviewed 2 day(s) ago

The price is quite affordable. However, the room's AC needs repair. I've called a technician twice, but it's still not cooling. I was offered a room change, but I just couldn't be bothered to clean up.

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I***h

Transit

9.4

/10

Reviewed 5 day(s) ago

Overall good, cleanliness 👍👍👍👍

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A***s

Business

9.7

/10

Reviewed 1 week(s) ago

staff yg ramah, clean, n comfy place to stay.

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S***n

Business

8.5

/10

Reviewed 2 week(s) ago

Good price and quite spacious room with pocket friendly price.

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S***n

Business

8.8

/10

Reviewed 2 week(s) ago

The price is quite good and the room is quite spacious with a pocket-friendly price.

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t***e

Leisure

10.0

/10

Reviewed 2 week(s) ago

Coming with friends and choose a 3 person room, bed is comfortable, room is clean, the staffs are helpful and polite

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G***A

Business

10.0

/10

Reviewed 2 week(s) ago

The hotel staff was very friendly. The air conditioning in my first room wasn't cooling. I complained and was immediately given a replacement room. Excellent service.

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Muhamad M.

Leisure

10.0

/10

Reviewed 4 week(s) ago

The hotel staff is very friendly, the rooms are clean, the location is strategic, just walking distance to the TP.

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B***u

Staycation

10.0

/10

Reviewed 4 week(s) ago

The staff is very nice and helpful. Thank you.

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w***m

Leisure

10.0

/10

Reviewed 5 week(s) ago

Hotel in the city center with affordable price.. Recommendation for others.. Keep up the friendly and polite service.

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w***m

Leisure

10.0

/10

Reviewed 5 week(s) ago

Very satisfying.. Recommendation for others.. Keep up the friendly and polite service.

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T***Y

Business

8.2

/10

Reviewed 6 week(s) ago

A good place to stay in central Surabaya

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Y***n

10.0

/10

Reviewed 6 week(s) ago

Okay, comfortable, safe, peaceful for the family

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Jo Vonny

Leisure

8.8

/10

Reviewed 9 week(s) ago

Location near Plaza Tunjungan, near Hokky, quiet.

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2 people find it helpful

Bayu M. A.

Staycation

10.0

/10

Reviewed 9 week(s) ago

This hotel is really great, the hospitality is really great. Moreover, the check-in and check-out time requests were also fulfilled according to special requests via the app.

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1 people find it helpful

e***y

Leisure

6.7

/10

Reviewed 10 week(s) ago

We arrived at 17:00 but the room was not ready. Even though check-in was supposed to be at 14:00. We were tired and should have gone straight to the room. We had to wait again. Then check-out was still at 12:00. It was strange. The room should have been ready at 14:00. How come the room wasn't ready for 3 hours.

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2 people find it helpful

Accommodation's Reply

02 Jun 2025

We are very sorry to hear that you had an unsatisfactory check-in experience. We understand how stressful it can be to wait after a long journey. We will pass your feedback on to our team to ensure that our rooms are ready on time in the future. Thank you for your patience and understanding. We look forward to providing you with a better experience on your next visit.

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v***a

Transit

9.7

/10

Reviewed 12 week(s) ago

Staff is very helpful. Thank you.

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2 people find it helpful

e***a

9.7

/10

Reviewed 12 week(s) ago

The hotel location is very strategic and the hotel rooms are clean and comfortable. Supported by friendly and very helpful staff. However, the indoor parking location is limited, so if it rains it is less comfortable.

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2 people find it helpful

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