People often mention about Muara Hotel and Mall Ternate
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Distance to City Center (56)
Staff Friendliness (55)
Ambiance (55)
Hotel Area (55)
Bathroom (54)
Taste (54)
Room Space (52)
Accessibility (49)
Bedroom (49)
Check-in/out Time (48)
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Traveler Reviews Muara Hotel and Mall Ternate
Number of reviews per page
20
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40
Customer reviews
Verified Traveler
Leisure
9.7
/10
Reviewed 2 day(s) ago
Located in the city center, integrated with a shopping center, specifically from the third floor up. TV channels allow access to Netflix, Video, YouTube, and more. The food is also varied and reasonably priced.
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YP
Yeeni P.
10.0
/10
Reviewed 1 week(s) ago
Spacious room, friendly staff, can play music because there is a JBL speaker in the room.
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IR
Ike R. D.
6.0
/10
Reviewed 1 week(s) ago
The room lights are too dim and the floor is dusty, the room corridor smells of food residue, because many hotel guests order food and when they have finished eating, they put it in the corridor but it is not immediately taken/cleaned.
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G***s
Business
8.5
/10
Reviewed 4 week(s) ago
Friendly hotel staff, strategic location
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HL
HASNIA L. H.
10.0
/10
Reviewed 5 week(s) ago
The stay felt comfortable and the room facilities were complete.
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Y***i
Business
8.5
/10
Reviewed 6 week(s) ago
I asked for an extra pillow, but it wasn't provided from check-in until check-out.
The bathroom door was broken, and the balcony was dirty and hadn't been cleaned.
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m
mulyadi
8.5
/10
Reviewed 7 week(s) ago
Book a deluxe room and get a free upgrade to grand deluxe for 3 nights.
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Rh
Rudi h.
10.0
/10
Reviewed 9 week(s) ago
Good hotel service with friendly staff... The hotel location near Ternate center, very easy access
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A***s
10.0
/10
Reviewed 9 week(s) ago
clean and spacious room, cool view of Mount Gamalama
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Achmadi A. H.
9.1
/10
Reviewed 9 week(s) ago
My first time staying at the Muara Hotel. It's strategically located on the roadside, right next to Muara Mall, making it easy to find food. Breakfast was delicious and the price was reasonable. Malut United players often stay here.
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I***n
8.4
/10
Reviewed 10 week(s) ago
It's worth the price, but the waiters are not very friendly and not very welcoming, just do your job... so you don't need guests.
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A***i
Business
8.8
/10
Reviewed 10 week(s) ago
The hotel is in a strategic location, clean, and the staff are friendly.
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DR
Den R. H.
10.0
/10
Reviewed 11 week(s) ago
Clean rooms and best service, delicious breakfast.
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HL
HASNIA L. H.
10.0
/10
Reviewed 11 week(s) ago
Friendly staff, comfortable hotel, really enjoyed my stay
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nm
nurul m.
10.0
/10
Reviewed 11 week(s) ago
Best, strategic hotel, very good service
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Verified Traveler
Business
8.8
/10
Reviewed 12 week(s) ago
I got a compliment from the hotel staff; she was upgrading my room. Good hospitality
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DK
Dian K.
Leisure
9.7
/10
Reviewed 12 week(s) ago
I've stayed here many times, the service is good
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A***i
Staycation
9.1
/10
Reviewed 12 week(s) ago
the breakfast food was good, although they don't have many variety but it all fresh and tasty
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MR
Muhammad R.
Business
10.0
/10
Reviewed 13 week(s) ago
Very friendly staff, clean, comfortable rooms, close to the city center.
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Accommodation's Reply
14 Oct 2025
Thank you for staying at Muara Hotel & Mall Ternate. We hope to see you again soon.
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A***u
10.0
/10
Reviewed 13 week(s) ago
Comfortable and clean room, the best
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Accommodation's Reply
14 Oct 2025
Thank you for staying at Hotel Muara and Mall Ternate. We look forward to welcoming you back again.