NU Hotel @ KL Sentral

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Overall Ratings & Reviews NU Hotel @ KL Sentral

Traveloka (2,901)
Other sources (1,001)
8.5
Very Good
From 2,901 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.5

Meal

7.4

Location

9.0

Service and Facilites

8.3

People often mention about NU Hotel @ KL Sentral
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Staff Friendliness (18)
Bedroom (17)
Accessibility (16)
Distance to City Center (15)
Room Space (14)
Bathroom (13)
Surroundings (12)
Wifi (12)
Check-in/out Time (12)
Family Friendly (11)
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Traveler Reviews NU Hotel @ KL Sentral

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Customer reviews
M***r
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 day(s) ago
A comfortable and close place for walking.
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Muhtar
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8.2
/10
Reviewed 5 day(s) ago
Very pleasant and close to the destination.
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Verified Traveler
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Leisure
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9.1
/10
Reviewed 1 week(s) ago
Location is great! Works well for me! Food everywhere! Spoilt for choice.
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ferlin
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Leisure
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8.4
/10
Reviewed 15 week(s) ago
Actually, all is good, the location is awesome. One thing that bothers me is the headboard of the bed frame. It was using velvety cloth, there is an unpleasant smell on it, and it looks dirty as well. I really hope the hotel can be more attentive to it.
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Accommodation's Reply
18 Jun 2026
Dear Guest, Thank you for your valuable feedback. We are delighted to hear that you enjoyed our convenient location and that your overall stay was a pleasant one. We sincerely apologize for the condition of the bed headboard and the unpleasant smell you experienced. This is certainly not the standard we strive to maintain. Your comments have been shared with our housekeeping and maintenance teams for immediate inspection and corrective action. We appreciate you bringing this matter to our attention, as it helps us improve our facilities and guest experience. We hope to have the opportunity to welcome you back and provide you with an even more comfortable stay in the future. Warm regards, Management Team
A***y
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Thank God, we were allowed early check-in, and breakfast could be replaced with sahur. The front desk staff were friendly and helpful.
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1 people find it helpful
Accommodation's Reply
18 Jun 2026
Dear Guest, Thank you for your kind review and for sharing your experience with us. We are delighted to hear that you were able to enjoy an early check-in and that our sahur arrangement as a breakfast replacement met your needs. It is also wonderful to know that our Front Office team made a positive impression with their friendly and helpful service. Your feedback is greatly appreciated and serves as encouragement for our team to continue delivering excellent hospitality. We look forward to welcoming you back for another pleasant stay in the future. Warm regards, Management Team
F***s
icon-origin-TRAVELOKA
8.4
/10
Reviewed 20 week(s) ago
Good budget hotel. Affordable and definitely very accessible. Recommended if you are under a budget.
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Accommodation's Reply
18 Jun 2026
Dear Guest, Thank you for your kind review and recommendation. We are delighted to hear that you found our hotel to be affordable, accessible, and a great value for money. Providing comfortable accommodations at a reasonable price is one of our key priorities, and we are pleased that we were able to meet your expectations. Your recommendation means a lot to us, and we truly appreciate your support. We look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Management Team
Norsal J.
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Medical
icon-origin-TRAVELOKA
6.8
/10
Reviewed 24 week(s) ago
The hotel does not provide toothbrushes.
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Accommodation's Reply
08 Feb 2026
We apologize for any inconvenience caused by the absence of toothbrushes. While we provide basic amenities, toothbrushes are not currently included, but your comment is valuable, and we will take it into consideration for future improvements.
Hoong S. P.
icon-origin-TRAVELOKA
6.6
/10
Reviewed 25 week(s) ago
Room no windows. No tissue.& slipper.
1 people find it helpful
Accommodation's Reply
08 Feb 2026
We apologize for the inconvenience caused by the lack of a window, tissues, and slippers in your room. Your comments are important to us, and we will review our room amenities and descriptions to ensure a better experience for future guests.
S***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 25 week(s) ago
Clean and close to everything. The staff is also polite and friendly.
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1 people find it helpful
Accommodation's Reply
08 Feb 2026
We’re delighted to hear that you found our hotel clean, conveniently located, and enjoyed the friendliness of our staff. Your feedback is greatly appreciated, and we look forward to welcoming you back for another comfortable stay.
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 26 week(s) ago
maybe the bathroom partition can be longer, bcos every time take bath .....the toilet floor will get wet.
1 people find it helpful
Accommodation's Reply
08 Feb 2026
We appreciate your suggestion regarding the bathroom partition. We understand that a longer partition could help keep the floor dry, and we will review this with our team to explore possible improvements for our guests’ comfort.
M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 29 week(s) ago
It was a pleasant stay at the hotel. The staff are friendly and helpful. It is also near the main transport center.
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Accommodation's Reply
22 Feb 2026
Thank you for your kind feedback! We’re delighted to hear that you had a pleasant stay with us and found our staff friendly and helpful. It’s also great to know that our location near the main transport centre made your trip more convenient. We truly appreciate your support and look forward to welcoming you back again soon!
G***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 29 week(s) ago
Yesterday, I took a standard room, but I was very grateful to be given one with a window. The bed was spacious. The air conditioning worked well, the toilet was clean, and the electric kettle worked perfectly. Everything was comfortable for the price.
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2 people find it helpful
Accommodation's Reply
22 Feb 2026
Thank you so much for your wonderful review 😊 We always strive to provide the best comfort at the most reasonable price, and your feedback means a lot to us. We hope to welcome you back again on your next visit!
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 33 week(s) ago
Would be good if could provide bath gel mounted in shower rather than give mini bottles; had to trouble housekeeping for more. Also provide a shelf in shower area; had to put my personal toiletries on floor, not hygienic.
2 people find it helpful
Accommodation's Reply
22 Feb 2026
Thank you for your thoughtful feedback. We also value your comment about installing a shelf in the shower area. We understand that placing personal toiletries on the floor is not ideal or hygienic, and this is a very helpful suggestion for improving guest comfort. Thank you for sharing your experience with us. We hope to welcome you back for an even better stay in the future.
Christie D.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 35 week(s) ago
The staff, the room, the location, 3 major points are all good. Also, the room price is reasonable enough. The check-in and check-out process is also smooth. I really appreciate the staff who assisted me when I checked in, I forgot her name. I came November 8 around 5:30 PM, the staff was pretty, slim figure, not wearing glasses or mask.
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1 people find it helpful
Accommodation's Reply
22 Feb 2026
Thank you so much for your wonderful and detailed feedback! We’re truly happy to hear that you were satisfied with the staff, the room, and our location Thank you again for choosing to stay with us. We look forward to welcoming you back on your next visit!
James N.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 42 week(s) ago
Strategic location as it is just a few meters away from Monorail station and KL Sentral. Street foods especially the mamak are aplenty.
1 people find it helpful
Accommodation's Reply
22 Feb 2026
Thank you for your great feedback! We truly appreciate your kind words and look forward to welcoming you back again soon!
E***A
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 45 week(s) ago
The room was clean and spacious, perfectly suitable for a couple, with toiletries and a mini fridge provided. The location is excellent, easily accessible to public transportation at KL Sentral and close to many tourist attractions. There are also plenty of restaurants and minimarts within walking distance. A deposit of RM50 was required upon my check-in on 28/8/2025, but since I didn’t have cash at the time, the staff was very helpful and understanding. She kindly reminded me to ensure the hotel access card was returned upon check-out.
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1 people find it helpful
Accommodation's Reply
22 Feb 2026
Thank you so much for your detailed and positive feedback! We’re also glad that our staff could assist you with the RM50 deposit and ensure a smooth check-out process. Your kind words about their helpfulness and understanding will surely be shared with them — it means a lot to our team. We truly appreciate your feedback and look forward to welcoming you back on your next visit!
t***s
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 45 week(s) ago
It nears KL sentral , receptionist is friendly, the room is neat, tidy, clean. Aircon works well, hot water flows very well, TV is available but still need plug adapter. Kiblat guide is available. Soap annd sampoo are available, dont forget bring your toothbrush and toothpaste. Near 24hours restaurant.. near mosque
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Accommodation's Reply
22 Feb 2026
Thank you for your detailed feedback! We’re glad to hear that you enjoyed our convenient location near KL Sentral, and that our receptionist made a friendly impression. We look forward to welcoming you back for another comfortable stay!
S***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 47 week(s) ago
Easy access to KL Sentral and NU Sentral Mall... Enjoyable culinary shopping. The hotel is clean and comfortable. I'll be back again. I checked in at 10 p.m. and it was still fine and safe.
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1 people find it helpful
Accommodation's Reply
22 Feb 2026
Thank you for your feedback! We’re glad you found our location convenient, close to KL Sentral. We also appreciate your comments about our service and will continue working to improve the experience for all our guests. We hope to welcome you back for an even better stay next time!
S***h
icon-origin-TRAVELOKA
9.4
/10
Reviewed 51 week(s) ago
It's comfortable to be able to rest here. If I ever go back, I'll be able to come here again.
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1 people find it helpful
Accommodation's Reply
22 Feb 2026
Thank you for your feedback! We’re glad you found our location convenient, close to KL Sentral. We also appreciate your comments about our service and will continue working to improve the experience for all our guests. We hope to welcome you back for an even better stay next time!
R***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 54 week(s) ago
The hotel is very clean, close to KL Sentral so it's easy to get anywhere, besides there is a restaurant with nasi kandar and roti Caney 👍😁
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1 people find it helpful
Accommodation's Reply
22 Feb 2026
Thank you for your feedback! We’re glad you found our location convenient, close to KL Sentral. We also appreciate your comments about our service and will continue working to improve the experience for all our guests. We hope to welcome you back for an even better stay next time!
Number of reviews per page
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