To Ms. Rosan F.C., "Sincerely yours from Gunawangsa Mer Hotel, Surabaya." Thank you very much for your 5-star rating and excellent review. We are delighted to know that your stay at our hotel was a pleasant and memorable experience. This compliment is a great motivation for our entire team to continue providing the best service. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager.

Dear Mr./Ms. M*a, "Sincerely your regards from Gunawangsa Merr Surabaya Hotel," Thank you for your positive review. We are delighted to hear that your stay was pleasant, clean, and comfortable. Your compliments motivate us to continue providing the best service. We hope to welcome you back for your next stay. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

Dear Mr./Ms. A*a, "Sincerely yours, from Gunawangsa Mer Hotel, Surabaya." Thank you for your positive review. We are delighted to hear that our service and the cleanliness of the hotel made your stay comfortable. We sincerely hope to welcome you again at Gunawangsa Mer Hotel, Surabaya. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

Dear Mr. Ikwan, "Sincerely yours from Gunawangsa Mer Hotel, Surabaya." Thank you for your positive review. We are delighted to hear that the friendliness of our staff and the variety of food we served made your stay enjoyable. We sincerely hope to welcome you again at Gunawangsa Mer Hotel, Surabaya. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

Dear Mr. Ikwan, "Sincerely yours from Gunawangsa Mer Hotel, Surabaya." Thank you for your positive review. We are delighted to hear that the friendliness of our staff and the variety of food we served made your stay enjoyable. We sincerely hope to welcome you again at Gunawangsa Mer Hotel, Surabaya. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

Dear Ms./Mrs. L*a, "Sincerely yours from Gunawangsa Mer Hotel, Surabaya" Thank you for your feedback. We greatly appreciate your comments regarding the addition of vegetable dishes such as stir-fried spinach to the menu. We will forward this feedback to the relevant team for consideration and evaluation in order to further diversify our menu in the future. Thank you for your thoughtfulness and concern for our service. We hope to welcome you back again in the future with an even better experience. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

Dear Mr./Ms. A*i, "Sincerely yours, from Gunawangsa Mer Hotel, Surabaya" Thank you for your positive review. We are delighted to hear that the comfort, excellent location, and comprehensive facilities provided you with a memorable stay. We sincerely hope to welcome you again at Gunawangsa Mer Hotel, Surabaya. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

Dear Mr./Ms. A*i, "Sincerely yours from Gunawangsa Merr Surabaya Hotel" Thank you for your positive review. We are delighted to hear that you enjoyed the pool view, the more convenient elevator access, and the larger waiting area, which enhanced your comfort during your stay. Thank you for choosing Gunawangsa Merr Surabaya Hotel. We hope to welcome you again in the future. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

Dear Mr./Ms. A*i, "Sincerely yours, from Gunawangsa Merr Surabaya Hotel" Thank you for your review. We are delighted to hear that the pool view was your favorite. We hope to welcome you back to Gunawangsa Merr Surabaya Hotel on your next visit. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

Dear Mr./Ms. G*t, "Sincerely yours from Gunawangsa Merr Surabaya Hotel," Thank you for your review. We are pleased to hear that the spacious swimming pool facilities provided a memorable stay. Regarding the insufficient number of changing rooms, we appreciate this feedback and will use it in our evaluation to improve our facilities in the future. We hope to welcome you back to Gunawangsa Merr Surabaya Hotel again. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

Dear Ms. Rahila, "Sincerely yours from Gunawangsa Mer Hotel, Surabaya," Thank you for your review. We are pleased to hear that the check-in process was smooth and our staff were friendly and helpful. We are also glad to hear that the amenities in the family room, with air conditioning in each room, added to your comfort during your stay. Thank you for your trust. We hope to welcome you and your family again in the future and provide you with a similarly positive experience. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

Dear Bapak/Ibu R***i "Warm greetings from Hotel Gunawangsa MERR Surabaya" Thank you for sharing your experience with us. We are pleased to hear that you found our staff friendly and accommodating, and that you enjoyed the strong Wi-Fi connection as well as the hot shower facilities. Your positive feedback truly motivates our team to continue delivering our best service. At the same time, we sincerely apologize for the inconvenience you experienced regarding cigarette smoke and noise disturbances, especially as you were staying in a non-smoking room on the 8th floor. Please be assured that we take this matter seriously and will reinforce our non-smoking policy as well as review soundproofing and monitoring to ensure greater comfort for our guests. We truly appreciate your valuable feedback, as it helps us improve our services. We hope to have the opportunity to welcome you again and provide you with an even more pleasant stay in the future. regards, Muhammad Zakaria Hanafi Front Office Manager

Dear Mr./Ms. i putu, "Sincerely yours from Gunawangsa MERR Hotel, Surabaya." Thank you for taking the time to review your stay at Gunawangsa MERR Hotel. We are pleased to hear that you found our hotel's location convenient, with easy access to the expressway, and that the amenities in the family room were adequate, including the refrigerator. We apologize for the inconvenience caused by the air conditioner leaking in room 702. This feedback is greatly appreciated and has been reported to our technical team for immediate repair to prevent such incidents from happening again. Thank you for your trust in Gunawangsa MERR Hotel. We hope to welcome you and your family back again in the future with even better service. Sincerely, Muhammad Zakaria Hanafi, Front Office Manager

Dear Mr. R*y, "Best regards from Gunawangsa Merr Hotel Surabaya" Thank you for your positive review. We highly appreciate the friendliness and helpfulness of our staff during check-in and check-out. It is our commitment to always provide the best service to all our guests. We sincerely hope to welcome you back again on your next visit. Thank you for your trust in our hotel. Best regards, Muhammad Zakaria Hanafi Front Office Manager

Dear Ms. Rika, "Best regards from Gunawangsa Merr Hotel Surabaya." Thank you for your positive review. We are very pleased to know that you are satisfied with our service and the friendliness of all our staff. Your support is the driving force for us to continue to provide the best service. We sincerely hope to welcome you and your family back again in the future. Best regards, Muhammad Zakaria Hanafi, Front Office Manager

Dear Mr. Devi, "Best regards from Gunawangsa Merr Hotel Surabaya." Thank you for your prayers and suggestions. We sincerely appreciate your trust in our hotel. We hope that we can maintain our service quality and provide the best guest experience. We sincerely hope to welcome you and your family back again. Best regards, Muhammad Zakaria Hanafi, Front Office Manager

Dear Mr. Yohan, "Best regards from Gunawangsa Merr Hotel Surabaya." Thank you for your positive review. We are very glad to know that you felt comfortable during your stay with us. Your comments are the driving force for all our team to continuously improve our service quality in order to provide the best experience to all our guests. We sincerely hope to welcome you back again on your next visit. Best regards, Muhammad Zakaria Hanafi, Front Office Manager

Dear Mr/Ms P*A, "Best regards from Gunawangsa Merr Hotel Surabaya." Thank you for sharing your experience. We apologize for the inconvenience caused by the delay in the delivery of mineral water and the noise from outside the room, which certainly does not meet the service standards we aim for. We have forwarded your comments to the relevant team for immediate evaluation and improvement so that this does not happen again. We hope that on your next visit, we will be able to provide you with an even more comfortable stay experience. Best regards, Muhammad Zakaria Hanafi, Front Office Manager