De View Hotel Batu

Explore De View Hotel Batu
8.0
Very Good
From 1,659 reviews
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Cleanliness

7.8

Room Comfort

8.0

Meal

7.4

Location

8.2

Service and Facilites

8.0

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Bedroom (20)
Ambiance (17)
Bathroom (17)
Staff Friendliness (16)
Room Space (16)
Surroundings (14)
Accessibility (13)
Hotel Area (13)
Check-in/out Time (10)
Wifi (9)
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Traveler Reviews De View Hotel Batu

Number of reviews per page
20
40
Customer reviews
A***d
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8.5
/10
Reviewed 2 week(s) ago
Not worth it at all.. Dirty and gloomy...far from expectations
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Accommodation's Reply
12 Jan 2026
Thank you for your review. We apologize for your dissatisfaction with your stay, particularly regarding the uncleanliness of the room and the unpleasant atmosphere. Your feedback is very important to us, and we will take immediate action to assess and improve our cleanliness and room maintenance standards. Sincerely, The Hotel Manager
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Abd R.
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5.0
/10
Reviewed 2 week(s) ago
I'm disappointed, I booked for a deluxe twin room but was given a room at the back, like a dirty boarding house...
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2 people find it helpful
Accommodation's Reply
12 Jan 2026
Thank you for your review. We apologize for the inconvenience caused. The room assignment did not meet expectations and was not clean, which certainly does not reflect our standards of service. We will follow up on this immediately, assess the room assignment, and improve our cleanliness oversight by the relevant team. Sincerely, The Hotel Manager
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Verified Traveler
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Leisure
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5.7
/10
Reviewed 2 week(s) ago
Entering the room, there were no towels or hotel slippers. The towels were being washed, the bathroom door wouldn't close properly, and the wood on the bathroom door frame was infested with termite nests. Breakfast was very simple. The only fruit choices were bananas. The only drinks were hot tea and water. Breakfast was white rice, soy sauce chicken, fried tofu, sausage, egg, and crackers.
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1 people find it helpful
Accommodation's Reply
12 Jan 2026
Thank you for your review. We apologize for the inconvenience you experienced during check-in, particularly the lack of towels and slippers, and the bathroom door not closing properly. We also apologize for what was found in the bathroom door frame and will immediately have our engineering team inspect and rectify/remove any pests. Regarding breakfast, we appreciate your feedback on the very limited menu options. We will use this feedback in our evaluation to improve the food and beverage menu, including fruit, in the future. Sincerely, The Hotel Manager
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Verified Traveler
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Leisure
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9.0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly, the room is very spacious, there is a balcony, the room is clean, the service is good... it's just that the room is not soundproof, the sound from the next room can be heard clearly and loudly (maybe because there is a connecting door). The bathroom drain can be improved again, it's a bit clogged, the water doesn't flow smoothly. The same suggestion for the back of the room, maybe the tree can be cut, the mountain view/view is blocked. For towels, please replace them with new ones, many are damaged.... thank you
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Accommodation's Reply
12 Jan 2026
Thank you for your review and rating. We greatly appreciate your appreciation of our staff's friendliness, the comfort of the spacious rooms, the cleanliness of the rooms, and our service. Regarding your feedback, we apologize for any inconvenience regarding soundproofing between rooms (especially those with connecting doors). We will consider this for improvement. We will immediately check the plumbing in the bathrooms to ensure proper water flow. Regarding the obstructed view from the back of the room due to trees, we will coordinate with the relevant team to manage/clean the area to provide the best possible view. Additionally, we have noted your feedback regarding the condition of the towels and will follow up and replace any unsuitable towels in the future. Thank you for your extremely helpful feedback. We hope to welcome you back for an even better experience. Sincerely, The Hotel Manager
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D***i
icon-origin-TRAVELOKA
5.0
/10
Reviewed 3 week(s) ago
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1 people find it helpful
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Ferry a. H.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
The atmosphere is nice and comfortable, the staff are friendly, it's a shame the breakfast ran out, so we ended up joining the group menu, everything was nice and comfortable.
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1 people find it helpful
Accommodation's Reply
12 Jan 2026
Dear Mr./Ms. Ferry A.H., Thank you very much for your positive review regarding the atmosphere and service from our staff. We apologize for the inconvenience caused by the breakfast menu being unavailable. However, we are grateful and relieved to know that you were still able to enjoy the alternative menu (group menu) that we provided. This feedback is valuable for our kitchen team to further improve food sourcing in the future. We hope to welcome you again next time. Sincerely, The Hotel Manager
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S***a
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Leisure
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8.5
/10
Reviewed 8 week(s) ago
The room is very spacious, everyone is friendly
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3 people find it helpful
Accommodation's Reply
12 Jan 2026
"Good evening. Thank you for taking the time to write to us with your compliments. We are proud to hear that you were pleased with the room amenities and the friendliness of our team. We will immediately pass on your compliments to all staff members on duty, inspiring us to continue striving for the best service. We hope to see you again next time!" Sincerely, The Hotel Manager
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D***y
icon-origin-TRAVELOKA
6.6
/10
Reviewed 13 week(s) ago
I really regret the system. I booked a deluxe room with AC, but they said they didn't have AC. Even though the price is different from the AC and non-AC rooms... Next time, be trustworthy and have a good time.
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4 people find it helpful
Accommodation's Reply
22 Oct 2025
We at De View Hotel would like to thank you for your review. We look forward to welcoming you back to De View Hotel with even better service.
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D***i
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Staycation
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10.0
/10
Reviewed 13 week(s) ago
The place is very comfortable, makes you feel at home.
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Accommodation's Reply
22 Oct 2025
We at De View Hotel would like to thank you for your review. We look forward to welcoming you back to De View Hotel with even better service.
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richard
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Leisure
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8.4
/10
Reviewed 15 week(s) ago
Strategic location, nice view, but the building needs renovation to keep up with technological and furniture developments.
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Accommodation's Reply
22 Oct 2025
We at De View Hotel would like to thank you for your review. We look forward to welcoming you back to De View Hotel with even better service.
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P***a
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Leisure
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6.9
/10
Reviewed 21 week(s) ago
I've brought the kids, I intended to look for a hotel with a swimming pool, but I found out the swimming pool couldn't be used 😞😞 I was a little disappointed and had to take the kids somewhere else to swim
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3 people find it helpful
Accommodation's Reply
22 Oct 2025
De View Hotel thanks you for your review. We look forward to welcoming you back with even better service at De View Hotel.
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W***y
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Leisure
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8.7
/10
Reviewed 28 week(s) ago
The place is beautiful, shady and cool. but minimal visitors. The hotel looks horror, maybe for the facilities a little renovation and it needs attractive marketing.. the competition with the hotel next door is lost
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2 people find it helpful
Accommodation's Reply
22 Oct 2025
We at De View Hotel would like to thank you for your review. We look forward to welcoming you back to De View Hotel with even better service.
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R***I
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Leisure
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8.5
/10
Reviewed 28 week(s) ago
Stayed on Sunday, there were few visitors. In fact, the hotel is not bad, and the price is also competitive. In general, it is quite good, and the price is friendly. The room is spacious, clean, parking is also free. Cool atmosphere, good view. Television, hot and cold water function well. Staff service is also friendly.
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4 people find it helpful
Accommodation's Reply
22 Oct 2025
We at De View Hotel would like to thank you for your review. We look forward to welcoming you back to De View Hotel with even better service.
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R***a
icon-Leisure
Leisure
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6.6
/10
Reviewed 29 week(s) ago
Some say it's scary, but I don't think so at all, because it's quiet. At that time, there were probably only 3 families staying. Maybe if it starts being maintained again, this hotel will be crowded. Or maybe there's a big hotel that wants to acquire it. The room is spacious. No AC but it's already very cold. Hot water has to wait 5 minutes to turn on. Shampoo + soap are in sachets. Nice view. Some people say about offerings, well, let's just say we're staying in Bali
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Accommodation's Reply
22 Oct 2025
We at De View Hotel would like to thank you for your review. We look forward to welcoming you back to De View Hotel with even better service.
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L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 39 week(s) ago
The price is in accordance with the quality obtained. There is no AC here. The room door must be maintained because the holes must be plugged with wood.
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2 people find it helpful
Accommodation's Reply
22 Oct 2025
De View Hotel thanks you for your review. We look forward to welcoming you back with even better service at De View Hotel.
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E***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 40 week(s) ago
This hotel was once successful in its time. Don't be afraid to stay here, ignore the bad reviews. Because everyone's experience will be different.
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1 people find it helpful
Accommodation's Reply
12 Jan 2026
"Thank you very much for your support and positive review, ladies and gentlemen. We are deeply appreciative of your appreciation for our history and services. While every experience is personal, we strive to maintain your trust with the best possible service. We wish you good health and look forward to welcoming you again next time." Sincerely, The Hotel Manager
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F***y
icon-Staycation
Staycation
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6.4
/10
Reviewed 41 week(s) ago
Please improve room cleanliness.
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1 people find it helpful
Accommodation's Reply
12 Jan 2026
"Good afternoon. Thank you very much for your feedback. We apologize if the current standards of room cleanliness do not meet your expectations. We have forwarded your feedback directly to the housekeeping team for immediate improvement. We are committed to improving the cleanliness and comfort of all our guests in the future. Sincerely, The Hotel Manager"
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hendra
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 41 week(s) ago
Unlike most reviews, the place is comfortable, clean and the staff are helpful.. this hotel has many rooms, more than 50 rooms, only a few people stay there so it's natural that the place is quiet and peaceful. It's just our imagination that makes us afraid and we're not used to finding a quiet place.. apart from that aspect, everything is perfect at a cheap price.
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3 people find it helpful
Accommodation's Reply
12 Jan 2026
Dear Mr./Ms. Hendra, “Good afternoon. Thank you very much for taking the time to share your stay experience with us. We appreciate your appreciation of the cleanliness of the room, the amenities, and the helpful service from our staff. We are glad you enjoyed the peace and comfort we provided at a competitive price. Your support means a lot to us as we remain committed to providing the best service to all our guests. We hope to welcome you again. Sincerely, The Hotel Manager”
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P***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 45 week(s) ago
It's good but when the lights go out the generator doesn't work either.
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1 people find it helpful
M***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 48 week(s) ago
The hotel is comfortable, beautiful, and clean. It's really cool even without AC, it's already cold 😁. Good luck to De View 🥰
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3 people find it helpful
Number of reviews per page
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