I have booked a hotel for 3 nights! Then my flight was canceled because of a natural disaster of Mount Merapi, I have tried to contact the hotel and ask for tolerance, because it could not be refunded so we asked to be occupied by our colleagues who are in Bima, but the information is that it cannot be done because it must be someone who checks in, but we have confirmed it still cannot be done! Please feel a little tolerance, because there is a disaster! It is not our wish as customers not to come!