Overall Ratings & Reviews Upscale Suites

the hotel staff is very unfriendly

Cool city view from 6th floor balcony

This is our second experience staying at UpScale, of all the room types provided, the one that has not been tried is the Family room. All room types are okay, the staff are friendly and nice, nothing is troublesome. Because there are many places to eat around the area so it is worth it if you don't use breakfast. Access by MRT or Busway is close so you can go anywhere with the proximity of public transportation. To Blok M, to Bundaran HI, join Car Free Day on Sunday, basically everything is fun. Hopefully I can return to UpScale for a third stay later. Thanks.

If you want stay here, follow the rules. If you choose for 2 person, please stay for 2 person don't do more if you don't want to be fined.

It was so nice staying here, moreover with those city lights views from the room and rooftop!!

The hotel staff is very friendly, the place is comfortable, safe, cozy, and quiet.

The hotel's strategic location, close to Lotte Avenue mall, close to public transportation such as MRT, close to car free day jakarta. Thank you min. Always be successful

So far so good, for the price. But the AC is not cold enough, the room is too dark.

Overall it's good, the service is also okay, the room + bathroom are clean.

The room is comfortable, clean, and spacious, there is an outdoor terrace, separate kitchen and dining area, the hotel staff is friendly. Unfortunately, there is no restaurant, there is a food stall but the menu variety and taste are a bit lacking, hopefully in the future it will be better. Overall it is comfortable and I will definitely come back to stay here again

The air conditioner in Room 301 (Executive) is not working at all, and I had to sleep feeling hot and uncomfortable.

The staff is friendly, and check in is okay at any time and they will still help.

[Engaging opening lines][Tell us about your stay] ]Atmosphere/Facilities: [Describe the hotel's atmosphere and facilities] ]Food: [Share your thoughts about the food provided] ]Staff Assistance: [Tell us about your experience with the hotel staff] ]Highlights: [Mention things that made your stay special] ]Price: [Give your thoughts about the value for money] ]Location: [Describe the location of the hotel, e.g. strategic location close to.]

During check out, the staff seemed to be looking for faults. There was a small stain from colored hairspray that would definitely come off with rinsing, but they still deducted it from the deposit. It felt a bit excessive."

Strategic location, clean room, but it's a shame there's no hot water for bathing. Also, there's no breakfast even though I took the executive type.

I ordered the deluxe type. The room is spacious, the view is nice (just ask for the city view), the staff are very friendly and very helpful. The location is very good, close to Benhil MRT. But there is no tea, coffee, etc. in the room, so you have to buy it at the store first. If you request a kettle, you can call the receptionist. Overall, I want to stay here again.

The hotel's complete security facilities are quite good.

The air conditioner sometimes not very cold, need to regularly check by management

Always stay at this hotel and very satisfy

Very satisfying service and everything