Overall Ratings & Reviews Mutiara Suites

Traveloka (759)
Other sources (4)
7.9
Pleasant
From 759 reviews
Provided by travelers on
Cleanliness

7.7

Room Comfort

7.8

Meal

7.7

Location

8.1

Service and Facilites

7.7

People often mention about Mutiara Suites
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Bathroom (11)
Distance to City Center (9)
Staff Friendliness (9)
Ambiance (7)
Bedroom (7)
Hotel Area (6)
Check-in/out Time (5)
Accessibility (4)
Family Friendly (4)
Room Space (4)
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Traveler Reviews Mutiara Suites

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40
Customer reviews
K***h
icon-origin-TRAVELOKA
5.0
/10
Reviewed 1 week(s) ago
Just checked in, after 30 minutes the lights went out and it was pitch black in the room, it was very scary... Lots of ants and cockroaches.
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A***a
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Medical
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8.5
/10
Reviewed 16 week(s) ago
The room is pretty old and could use more maintenance, but space wise the size of the room is huge for a very reasonable price.
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Tina C.
icon-origin-TRAVELOKA
5.0
/10
Reviewed 22 week(s) ago
I booked an apartment. It was quite large, had a living room and kitchen, but I didn't get to take a shower because of that. The shower was only in the bathtub, but I tried to get in, but the bathtub was really dirty, and it was 5 a.m., OMG.
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6 people find it helpful
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Muhammad A. S. H.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 23 week(s) ago
Coming home from Ragunan, I wanted to find a place to stay that wasn't far from there, with plenty of places to eat, both cheap and expensive, and the nights were livelier there, and after dinner, I took a hot shower and went to sleep. That's roughly what I expected to get here.
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6 people find it helpful
F***a
icon-origin-TRAVELOKA
6.3
/10
Reviewed 31 week(s) ago
The room size is quite spacious, but the bathroom is not well maintained and is not very clean because black ants were found, the bathroom mat was torn, the room lights were flickering, and the check out time was too early at 11 o'clock, it should be better.
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4 people find it helpful
S***z
icon-origin-TRAVELOKA
9.4
/10
Reviewed 41 week(s) ago
The staff is friendly, the rooms are clean, like an old hotel but feels natural in the middle of the city at an affordable price.
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2 people find it helpful
One N.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 45 week(s) ago
the room is spacious and clean, although the interior is old, stayed in 2 rooms but the one on the 3rd floor seems rarely used, the 2nd floor is still ok, but it's good for sleeping/transit only, unfortunately the cafe opens at 10 so when swimming you can't order food, for water use the gallon outside, the parking lot is spacious and the check out time is too fast at 11.
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4 people find it helpful
N***a
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Staycation
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8.1
/10
Reviewed 50 week(s) ago
The staff is friendly, the swimming pool is nice and comfortable.
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3 people find it helpful
R***a
icon-Leisure
Leisure
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5.6
/10
Reviewed 51 week(s) ago
The hotel is very dirty. The rooms are in dire need of renovation. The parquet floor in front of the bathroom and the entrance is damp, with lots of black stains, and lots of gaps, as if it had been exposed to water for a long time and very disgusting. There are lots of black stains in the bathroom area. The toilet floor is also very dirty, with hair, dust and thread. The ceramic walls in the bathroom are moldy. The bathroom sink is worn out, with lots of stains and cracks. The table in the room is dusty and looks like it hasn't been cleaned for a long time. The bathroom door is rotten and can't be closed tightly. There are no additional plugs, so we had to unplug the TV. The sheets are full of stains and dirty. The basement parking area is very dirty and smelly. The receptionist wasn't on standby at the desk, so I had to wait a while, and was not very friendly. The plus side is, this hotel is very strategic and from the front it looks convincing. However, the hotel management should improve to renovate the hotel and improve the hotel facilities. Please improve the cleanliness.
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6 people find it helpful
t***o
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Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 56 week(s) ago
Friendly staff, comfortable open space, basement parking, direct access from basement.
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8 people find it helpful
D***i
icon-origin-TRAVELOKA
8.7
/10
Reviewed 67 week(s) ago
The hotel is old but still comfortable and spacious, but cleanliness needs to be improved, especially the swimming pool area, there are lots of cigarette butts and empty drink bottles that haven't been cleaned up and there are leaks in the room.
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3 people find it helpful
R***A
icon-Transit
Transit
icon-origin-TRAVELOKA
6.3
/10
Reviewed 70 week(s) ago
Checkout is at 11, I wanted to leave my stuff for a while but couldn't (because check out was too early at 11, while I checked out at 9 and came back at 12). Why were they told to leave it at the security post? The reason was that if it was in the lobby, no one would see it. The bathroom was flooded, smelled of urine, there were no hotel slippers, etc. I got my own drinking water using a kettle outside the room.
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3 people find it helpful
Maria
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Transit
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6.7
/10
Reviewed 84 week(s) ago
I like this location Hotel and have a large room. But I didn't got tissue, sandal and tea in my room.
2 people find it helpful
Yedidja S. A.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 84 week(s) ago
Good to rest and sleep. Room a little bit dirty.
2 people find it helpful
r***l
icon-origin-TRAVELOKA
8.2
/10
Reviewed 84 week(s) ago
For the bathroom the hot water doesn't work. The faucet is broken. When I arrived there was a cockroach in the bathroom. Especially 311.
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1 people find it helpful
l***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.0
/10
Reviewed 87 week(s) ago
Worst hotel I've ever booked. Water handle broken. When taking a shower it leaks into the sink area. There are no curtains on the 3rd floor.
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6 people find it helpful
B***g
icon-Business
Business
icon-origin-TRAVELOKA
5.4
/10
Reviewed 89 week(s) ago
Old and unfriendly staff…. The security guard was indifferent, we had difficulty parking but still washed his motorbike. The parking lot smelled of gutters and cat poop. When we entered the room, there was trash behind the door. The floor was rotten and the room was damp. The bathroom was dirty. There was no cover for the waste disposal, the walls were dirty and dirty. The closet was dirty. There were no tissues. The sheets and towels were full of stains and dirty. The balcony was dirty… booked a room for 3 nights… we checked out on the first day… GONE WRONG. The hotel did not match the picture… Traveloka should have checked. So that we don't feel cheated
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8 people find it helpful
H***y
icon-Transit
Transit
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5.4
/10
Reviewed 90 week(s) ago
Very different from the photo. The bed sheets in the room didn't look like they had been replaced, they were damp. The floor has been damaged. The windows are dirty too. There is no amenitis, just a toothbrush with a little soap left. When the door was opened, suddenly a cat came into the room. Not worth it at that price.
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3 people find it helpful
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Luki B.
icon-Business
Business
icon-origin-TRAVELOKA
5.9
/10
Reviewed 92 week(s) ago
Check-in time, the room was not ready even though it was already 14.30. Bath tub leaking. Want to heat water in the kettle. The teapot is very dirty inside. Drinking water must be taken outside by yourself. Thank You. Once and last stay here.
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4 people find it helpful
s***a
icon-Business
Business
icon-origin-TRAVELOKA
6.3
/10
Reviewed 93 week(s) ago
The AC is cold, don't have too high expectations.
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