Overall Ratings & Reviews Melia Makassar

Traveloka (4,028)
Other sources (53)
8.8
Very Good
From 4,028 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.7

Location

8.9

Service and Facilites

8.9

People often mention about Melia Makassar
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Staff Friendliness (87)
Room Space (86)
Bedroom (83)
Ambiance (80)
Bathroom (74)
Distance to City Center (73)
Taste (73)
Variety (72)
Hotel Area (70)
Accessibility (63)
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Traveler Reviews Melia Makassar

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Customer reviews
d***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 day(s) ago
The hotel is okay, quite close to everywhere, the price is also quite reasonable, hehe
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s***a
icon-Staycation
Staycation
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10.0
/10
Reviewed 6 day(s) ago
Check-in and check-out were smooth and very fast. The room was clean, comfortable, and quite large. The bathroom and toilet were separate. Breakfast was quite varied, with fresh juice available. The special breakfast menu was delicious. We also received complimentary afternoon tea and evening cocktails with a fairly diverse menu. The entire staff was very friendly and helpful. The HK staff helped me find my lost earring. Will be back for sure
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M***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 day(s) ago
Very fragrant, clean and tidy.
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Accommodation's Reply
03 Jan 2026
Dear Valued Guest, Warm regards from Melia Makassar Hotel! Thank you so much for your positive review. We are delighted to hear that you appreciated the cleanliness, orderliness, and pleasant aroma during your stay with us. We are committed to maintaining our high standards of cleanliness and comfort to ensure all guests feel comfortable and at home during their stay. Your feedback and compliments are a great motivation for our entire team to provide the best service and keep the hotel facilities in top condition. We hope your next visit will be equally impressive and provide a memorable stay. Sincerely, Aldi, Guest Experience Department
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S***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
The rooms are clean and comfortable. The breakfast is delicious and the amenities are complete.
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Accommodation's Reply
06 Jan 2026
Dear Valued Guest, Warm greetings from Melia Makassar Hotel! Thank you for taking the time to share your stay with us. We greatly appreciate your positive review. We are delighted and proud to know that you were satisfied with the cleanliness and comfort of our rooms. Your satisfaction with the quality of our breakfast and the completeness of the hotel's amenities is also a source of joy for us, as it is part of our commitment to providing every guest with a memorable stay. Your comments and compliments are a great inspiration for the entire Melia Makassar team to continuously improve the quality of our services and maintain the highest service standards. We have forwarded your feedback to the relevant department as a token of our gratitude for your dedication. We hope to welcome you back to Melia Makassar Hotel again. Sincerely, Aldi, Guest Experience Department
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Fatmah A. K.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
All hotel staff are friendly and very helpful, rooms are clean and fragrant.
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Accommodation's Reply
28 Dec 2025
Dear Ms. Fatmah, Warm regards from Melia Makassar Hotel! Thank you for your positive review. We greatly appreciate you taking the time to share your experience with us. We are delighted to hear that all our staff were so friendly and helpful, and that the cleanliness and comfort of the room, along with the pleasant aroma, contributed to your wonderful experience. Your review inspires our entire team to strive to maintain our high standards of service and ensure that all guests feel comfortable and satisfied throughout their stay. We are committed to continuously improving the quality of our services and facilities to provide every guest with a memorable experience. We look forward to welcoming you back on your next visit and providing you with an even more enjoyable experience. Sincerely, Aldi, Guest Experience Department
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Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Clean hotel and excellent service, very friendly and serve with heart
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Accommodation's Reply
30 Dec 2025
Dear Valued Guest, Warm greetings from Melia Makassar Hotel! Thank you for taking the time to review Melia Makassar Hotel. We are delighted to hear that you were satisfied with the cleanliness of the hotel and the services we provided. We strive to provide a comfortable environment and sincere, friendly service to all our guests. Your compliments are a vital motivation for our entire team to continuously maintain and improve the quality of our services. We hope to welcome you back to Melia Makassar Hotel for your next stay and provide you with a similarly memorable experience. Sincerely, Aldi, Guest Experience Department
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Dyani
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Melia Hotel has always been my favorite choice for a staycation. Despite all its offerings, the price is still affordable compared to other hotels. The location is strategic, the staff are friendly but not overly pushy, the cleanliness and maintenance are excellent, and they continue to innovate, especially with their breakfast. Upon arrival, I was immediately greeted by the friendly staff at the lobby door, the attentive bellboy, and the helpful receptionist. There's also a basement with elevator access, so you don't have to worry about your vehicle getting wet or getting too hot from the sun. The rooms are quite spacious but not too bare. The corridors and rooms are carpeted, making them very comfortable. The room amenities are also quite complete: a separate shower and closet, plus the closet has a bidet, face towels, bathrobes, and a makeup mirror, perfect for women getting ready. The pool is indoor, so you don't have to worry about the weather. There's a gym, sauna, and spa. The rooftop also has a bar and restaurant for hanging out and enjoying the city views overlooking Losari. What I like most is the spacious restaurant, which has a balcony for smoking and isn't connected to the swimming pool, making it comfortable. The food selection is extensive, from Indonesian to Western. There's an Indomie stand, and the churros are a must-try. They're all delicious. Refills are fast, and the staff is very helpful with questions and requests. For a foodie like me, you should definitely try staying and having breakfast here. Overall, Melia is highly recommended if you're looking for accommodation in Makassar or just for a staycation.
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+4
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Accommodation's Reply
03 Jan 2026
Dear Ms. Diane, Warm regards from Melia Makassar Hotel! Thank you so much for taking the time to write such a detailed and positive review about your stay with us. We are delighted to hear that your stay was enjoyable and satisfying, from the friendliness of the staff, the comfort of the rooms, to the comprehensive and well-maintained amenities. Your comments regarding your experience in the lobby, the porter, the reception, the basement, and the in-room amenities mean a great deal to us and encourage our entire team to continue striving for the best possible service. We are also pleased to hear that you enjoyed our various facilities such as the indoor pool, fitness center, sauna, spa, rooftop bar and restaurant, as well as the dining experience at our restaurants. We are committed to providing comfort and a pleasant experience for all our guests, whether families, foodies, or those seeking relaxation. Your review praising the quality of the breakfast and the speed of replenishment, as well as the friendliness of the staff, is a source of pride for us. We will share your feedback and compliments with the entire team, as every compliment is a great driving force for us to continuously improve and maintain our service standards. We look forward to welcoming you back to Melia Makassar Hotel on your next visit, and we hope your next stay will be as enjoyable and memorable as always. Sincerely, Aldi, Customer Experience Team
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Nurkhair I.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very impressive, clean rooms, good room service, delicious and varied food.
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Accommodation's Reply
30 Dec 2025
Dear Mr. Nurkrai, Greetings from Melia Makassar Hotel! Thank you for taking the time to share your experience staying at Melia Makassar Hotel. We are delighted to hear that you had a memorable experience, especially regarding the cleanliness of your room, the quality of service from our team, and the delicious and varied food. Your satisfaction is our top priority, and your compliments motivate our entire team to continuously strive to provide the best service. Thank you for trusting Melia Makassar Hotel. We hope to welcome you back in the future and provide you with an even better stay experience. Sincerely, Aldi, Customer Experience Department
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S***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Melia Junior Suite, the best ⭐️⭐️⭐️⭐️ star in Makassar
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Accommodation's Reply
03 Jan 2026
Dear Valued Guest, Greetings from Melia Makassar Hotel! Thank you so much for your positive review. We are delighted to hear that your stay in the Junior Suite was enjoyable and memorable. Your rating of our suite as one of the best in Makassar is a source of pride for our entire team and a great motivation for us to continue maintaining the highest standards of service, cleanliness, and comfort. We strive to provide a perfect stay experience, from the comfort of spacious and clean rooms, modern and practical amenities, to friendly and helpful staff. Every detail, from breakfast and the lounge to the rooftop and other amenities, is designed to ensure every guest has a pleasant and memorable experience. Your feedback and appreciation mean a lot to us, and we look forward to welcoming you back to Melia Makassar Hotel on your next visit. We hope that each of your visits will continue to provide you with comfort, enjoyment, and memorable experiences. Sincerely, Aldi, Guest Experience Department
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A***A
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
We stayed in a junior suite. It was a spacious room for families, and we received a complimentary cake upon check-in, which our children loved. The view was excellent. The hotel staff were very friendly and helpful. Even when we checked out, we left something behind and were able to retrieve it. Thank you, Melia hotel management. One of the best hotels for a family staycation in Makassar.
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Accommodation's Reply
28 Dec 2025
Dear Valued Guest, Warmest greeting from Melia Makassar! Thank you very much for sharing your wonderful experience with us. We are delighted to hear that you enjoyed your stay in our Junior Suite and that the spacious room and complimentary cake added to your family’s comfort and enjoyment. It is also great to know that you appreciated the view and found our hotel staff to be friendly and helpful throughout your stay, including assisting you with the item you left behind. Your kind words are a great motivation for our entire team to continue delivering exceptional service and memorable experiences for families. We are honored to be considered one of the best hotels for a family staycation in Makassar, and we look forward to welcoming you and your family back on your next visit. Warm regard, Aldi Guest Experience
Husain M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Great Melia, thank you. Great location.
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Accommodation's Reply
28 Dec 2025
Dear Mr. Hussein, Greetings from Melia Makassar Hotel! Thank you for your wonderful review. We greatly appreciate you taking the time to share your experience during your stay at Melia Makassar Hotel. We are delighted to hear that you enjoyed the hotel's excellent location and the comfort we provided during your stay. Your review inspires our entire team to strive to maintain high standards of service, ensure that the facilities and services provided always meet guest expectations, and create memorable and impressive stays. We hope to welcome you back on your next stay and provide you with an even more satisfying experience. Thank you for choosing Melia Makassar Hotel. Sincerely, Aldi, Guest Experience Department
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Arie D. P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Entering the lobby, it smells good, the staff are friendly, the food is delicious, and the rooms are clean.
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Accommodation's Reply
28 Dec 2025
Dear Mr./Ms. Aree, Greetings from Melia Makassar Hotel! Thank you for your wonderful review. We are delighted to hear that your stay with us was enjoyable, from the fragrant lobby and the friendly staff to the quality of the food and the cleanliness of the rooms. Your review encourages our entire team to maintain our high standards of service, cleanliness, food quality, and staff friendliness, ensuring that every guest has a pleasant and memorable stay. We hope to welcome you back on your next stay and provide you with an even more satisfying experience. Thank you for choosing Melia Makassar as your accommodation. Sincerely, Aldi, Guest Experience Department
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Herlina G.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Happy with the staff service and hotel facilities.
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Accommodation's Reply
28 Dec 2025
Dear Ms. Herlina, Warm regards from Melia Makassar Hotel! Thank you for your positive review. We are delighted to hear that you were satisfied with the friendly and professional service of our staff, as well as the hotel's facilities that made your stay comfortable. Your review encourages our entire team to maintain high service standards and ensure that every guest has a memorable and enjoyable stay. We are committed to continuously improving the quality of our services and facilities to ensure that every visit is always satisfactory. We hope to welcome you back for your next stay and provide you with an even more exceptional experience. Thank you for choosing Melia Makassar Hotel. Sincerely, Aldi, Guest Experience Department
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Nice, clean, fully equipped rooms. Fully equipped gym.
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Accommodation's Reply
20 Dec 2025
Dear Mr./Mr. G*t, This is Melia Makassar Hotel. Thank you for your stay and review. We greatly appreciate your positive feedback regarding the comfort and cleanliness of the room, as well as our hotel amenities, including the fitness center. Your compliments are a great honor to our entire team, and we are committed to continuously improving our services, amenities, and comfort to provide the best possible stay for all our guests. We hope to welcome you back soon. Please contact us with any requests or suggestions. Thank you for choosing us. From the Aldi Customer Experience Team.
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Z***b
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Great and not disappointing, the kids are happy too
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Accommodation's Reply
20 Dec 2025
Dear Mr./Ms. Z*b, Sincerely, Melia Makassar Hotel! Thank you for your wonderful review. We are delighted to hear that your stay with us was pleasant and met your expectations, especially that your children enjoyed their time at our hotel. The satisfaction of every member of your family is our top priority. Your compliments motivate our entire team to continue striving to maintain the quality of our facilities, comfort, and friendly, professional service to create memorable stay experiences for all our guests. We hope to welcome you and your family back again in the future and will continue to provide you with our excellent service. If you have any further questions or suggestions in the future, we are happy to assist you. Thank you for your trust. Sincerely, Aldi, Guest Experience Department
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Damar P. A. P.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The lounge Is great but the food can be better However, Best service The staffs are awesome and helpful Very glad to be here
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Accommodation's Reply
20 Dec 2025
Dear Mr. Damar, Warmest greeting from Melia Makassar! Thank you very much for taking the time to share your experience and provide valuable feedback regarding your recent stay. We truly appreciate your kind words about our lounge atmosphere and, most importantly, your recognition of the excellent service delivered by our team.We are delighted to know that our staff’s friendliness, attentiveness, and willingness to assist contributed positively to your overall experience. Your appreciation will certainly be shared with the entire team as a source of encouragement and motivation. At the same time, we sincerely thank you for your constructive feedback regarding the food selection. Please rest assured that your comments have been noted and will be shared with our relevant team as part of our ongoing efforts to enhance and improve our offerings to better meet our guests’ expectations. We are very pleased to hear that you were glad to be with us, and we truly hope to have the pleasure of welcoming you back in the near future for an even more enjoyable experience.Thank you once again for your trust and valuable feedback. Warm regards, Aldi Guest Experience
Faizah S. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Good. Good food, clean rooms.
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Accommodation's Reply
13 Dec 2025
Dear Ms. Faizah S. S, Greetings from Melia Makassar Hotel! Thank you for your review. We are delighted to hear that you were satisfied with the food quality and cleanliness of your room during your stay at our hotel. Your compliments motivate our entire team to continue maintaining and improving our service and facilities. We hope to welcome you back in the future and provide you with an even better stay experience. Thank you for your trust. Sincerely, Aldi. Customer Experience Department
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The best hotel among a total of 4 hotels that we booked in Makassar for a month. The staff of the front desk, Mas Erwin, is the best, also with Mbak Angel. Instead of being hard to the guest, they provided all complete information and available options for us from the type of room, the upgrade, the booking payment, the extendable, and everything. The condition of the room is exactly the same as from the photos, and the breakfast buffet menu is so delicious and varied. I will definitely come back to this hotel with my husband when we’re in Makassar.
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Accommodation's Reply
02 Dec 2025
Dear, Valued Guest, Warmest greeting from Melia Makassar! Thank you so much for sharing such a wonderful and detailed review. We are truly delighted to know that our hotel became the best choice among your stays in Makassar. It is also heart warming to hear your kind words about our Front Desk team, especially Mas Erwin and Mbak Angel we will make sure your appreciation is passed on to them. We’re glad that you enjoyed the room, the facilities, and our breakfast buffet. Your satisfaction means a lot to us, and it’s an honor to have earned your trust during your month long visit. We look forward to welcoming you and your husband back on your next trip to Makassar. Warm regards, Aldi Guest Experience
Alhadi N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Excellent stay at Melia Makassar. The room was clean and complete. The level benefits were very good and very worth the price. The staffs were polite and friendly but need more training in how to handle frequent un-ideal situation. For me, it is the best balanced price-luxury hotel in Makassar right now.
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Accommodation's Reply
02 Dec 2025
Dear Mr. Alhadi, Warmest greeting from Melia Makassar! Thank you for taking the time to share your experience with us. We’re delighted to hear that you enjoyed your stay at Melia Makassar, especially the cleanliness of the room and the value of our Level benefits. It’s also wonderful to know that our team’s politeness and friendliness left a good impression. We appreciate your constructive feedback regarding staff handling in less ideal situations. Your comment is truly valuable, and we will use it to further improve our training and service consistency. We look forward to welcoming you back and providing an even better experience on your next visit. Warm regards, Aldi Guest Experience
I***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
cool..responsive and friendly....
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Accommodation's Reply
02 Dec 2025
Dear I*o, Warmest regards from Melia Makassar! Thank you for your positive review. We truly appreciate you taking the time to share your feedback and we are pleased to know that our team's responsiveness and friendliness made your experience pleasant. Feedback like this motivates us to continuously improve our service quality to meet the expectations of all our guests. We look forward to welcoming you back on your next visit. Best regards, Aldi Guest Experience
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