Very very bad. I booked 2 Triple rooms (3 people room) for 2 nights but the hotel only provided amenities for 2 people. I complained but the hotel was silent and did not resolve the issue. The room was dirty and full of hair. The room was cleaned but the bathroom was very dirty and had hair. When I checked in, the floor was also dirty. There were no tissues in the room area. When I booked, I had arranged 2 rooms next to each other but when I checked in, they gave me 2 separate rooms. While the 2 rooms next to the door were both Triple rooms, they were not arranged. If I had known Muong Thanh's phone number to complain, I would have written a complaint letter. Very very bad, especially the receptionist and housekeeping staff. The housekeeping staff provided 2 bottles of water and 2 towels. I said the room was for 3 people, but the housekeeping said the room for 2 people was big so they only gave me that much, if I asked for more, they would give me more. The person who cooked pho and eggs at the hotel had an attitude, as if she was asking for it.