p***i

Staycation

8.7

/10

Reviewed 2 week(s) ago

The receptionist was not very friendly.

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Verified Traveler

Leisure

10.0

/10

Reviewed 3 week(s) ago

The hotel staff is very friendly, the rooms are comfortable and the lobby atmosphere is pleasant.

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Accommodation's Reply

07 Jan 2026

Thank you so much for your positive review. We are delighted to hear that you enjoyed your stay at Hotel Maestro. We will continue to strive to provide the best service to all our guests. Thank you for your visit, and we hope to welcome you back in the future. Sincerely, Hotel Maestro

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M***a

8.5

/10

Reviewed 5 week(s) ago

It's been a while since I've stayed here. The service is still as good as it was five years ago. Thankfully, I got a room with no issues.

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1 people find it helpful

Accommodation's Reply

07 Jan 2026

Thank you so much for your positive review. We are delighted to hear that you enjoyed your stay at Hotel Maestro. We will continue to strive to provide the best service to all our guests. Thank you for your visit, and we hope to welcome you back in the future. Sincerely, Hotel Maestro

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A***d

Staycation

8.3

/10

Reviewed 5 week(s) ago

The staff was slow to check in, the food lacked variety, when we arrived at the hotel we found salted fish, the pool water was too cold.

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Accommodation's Reply

07 Jan 2026

Dear valued guest, This is Maestro Hotel. We sincerely apologize for any inconvenience you may have experienced. Thank you very much for your valuable feedback. We regret the inconvenience caused and all our staff are working hard to resolve this issue. We hope you will have a memorable stay on your next visit. We look forward to welcoming you back again. Thank you! Maestro Dream Hotel

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IJ

Ita J.

Staycation

9.1

/10

Reviewed 7 week(s) ago

everything is okay, only the AC is not cold

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Accommodation's Reply

07 Jan 2026

Dear valued guest, This is Maestro Hotel. We sincerely apologize for any inconvenience you may have experienced. Thank you very much for your valuable feedback. We regret the inconvenience caused and all our staff are working hard to resolve this issue. We hope you will have a memorable stay on your next visit. We look forward to welcoming you back again. Thank you! Maestro Dream Hotel

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Verified Traveler

Staycation

10.0

/10

Reviewed 8 week(s) ago

It was a great stay here

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Bayu

Business

8.5

/10

Reviewed 8 week(s) ago

The staff is friendly, fast, and helpful. The rooms are quite small. Parking is limited. The restaurant could be more responsive in refilling dishes.

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Accommodation's Reply

07 Jan 2026

Dear valued guest, This is Maestro Hotel. We sincerely apologize for any inconvenience you may have experienced. Thank you very much for your valuable feedback. We regret the inconvenience caused and all our staff are working hard to resolve this issue. We hope you will have a memorable stay on your next visit. We look forward to welcoming you back again. Thank you! Maestro Dream Hotel

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Z***l

8.5

/10

Reviewed 10 week(s) ago

The room is clean and comfortable... Very strategic location

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Accommodation's Reply

14 Nov 2025

Thank you very much for your wonderful review. We are very pleased that you enjoyed your stay at Maestro Hotel. We will continue to strive to provide the best service to all our guests. Thank you for staying with us and we hope to welcome you back again in the future. Best regards, Maestro Hotel

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of

oon f. a.

Leisure

8.5

/10

Reviewed 11 week(s) ago

Swimming for kids.. So much fun

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1 people find it helpful

Accommodation's Reply

14 Nov 2025

Thank you very much for your great review. We are very pleased that you enjoyed your stay at Maestro Hotel. We will continue to strive to provide the best service to all our guests. Thank you for staying with us and we look forward to welcoming you back again in the future. Best regards, Maestro Hotel

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F***o

Staycation

7.0

/10

Reviewed 12 week(s) ago

everything is good, only the car parking space is very limited, when guests want to park their car, there is no space .... less calm for hotel guests, for their cars if they are not parked in the hotel area / left the keys to the hotel staff, Istht is not calm ... because they are thinking about the car..

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Accommodation's Reply

14 Nov 2025

Greetings from Maestro Hotel. We apologize for any inconvenience you may have experienced. First of all, thank you for taking the time to share your feedback with us. We apologize for your negative experience at our hotel. Please be assured that our team is working on resolving the issue. We hope you enjoy your next visit to Maestro Hotel and we look forward to welcoming you back. Best regards, Maestro Hotel

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D***a

10.0

/10

Reviewed 13 week(s) ago

Very happy to stay here, next trip if I come here I will stay here again. Good hotel

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Accommodation's Reply

22 Oct 2025

Thank you very much for your great review. We are very pleased that you enjoyed your stay at Maestro Hotel. We will continue to strive to provide the best service to all our guests. Thank you for staying with us and we look forward to welcoming you back again in the future. Best regards, Maestro Hotel

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Rendi A.

8.5

/10

Reviewed 13 week(s) ago

It's true that the AC is really hot. Please fix the AC in the future.

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Accommodation's Reply

22 Oct 2025

Greetings from Maestro Hotel. We apologize for any inconvenience you may have experienced. First of all, thank you for taking the time to share your feedback with us. We apologize for your negative experience at our hotel. Please be assured that our team is working on resolving the issue. We hope you enjoy your next visit to Maestro Hotel and we look forward to welcoming you back. Best regards, Maestro Hotel

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sang g.

10.0

/10

Reviewed 13 week(s) ago

Hotel staff are friendly and very helpful.

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Accommodation's Reply

22 Oct 2025

Thank you very much for your great review. We are very pleased that you enjoyed your stay at Maestro Hotel. We will continue to strive to provide the best service to all our guests. Thank you for staying with us and we look forward to welcoming you back again in the future. Best regards, Maestro Hotel

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a***x

6.8

/10

Reviewed 14 week(s) ago

The lobby is nice, but it's not quite as impressive as the room. When I first walked in, I chose a non-smoking room, but it smelled like cigarettes and the atmosphere was so damp that all the furniture smelled of mold. The bathroom was cramped. The food wasn't very varied and the taste was average, but it was still acceptable. The location was okay.

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Accommodation's Reply

22 Oct 2025

Greetings from Maestro Hotel. We apologize for any inconvenience you may have experienced. First of all, thank you for taking the time to share your feedback with us. We apologize for your negative experience at our hotel. Please be assured that our team is working on resolving the issue. We hope you enjoy your next visit to Maestro Hotel and we look forward to welcoming you back. Best regards, Maestro Hotel

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Verified Traveler

Leisure

8.2

/10

Reviewed 15 week(s) ago

bed is 4 star & clean toilet is no star as door is very very bad design walking distance to McD & Asiang Kopitiam

+4

1 people find it helpful

Accommodation's Reply

22 Oct 2025

Greetings from Maestro Hotel. We apologize for any inconvenience you may have experienced. First of all, thank you for taking the time to share your feedback with us. We apologize for your negative experience at our hotel. Please be assured that our team is working on resolving the issue. We hope you enjoy your next visit to Maestro Hotel and we look forward to welcoming you back. Best regards, Maestro Hotel

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NH

Nizar H.

Staycation

8.5

/10

Reviewed 15 week(s) ago

I like Maestro, unfortunately on the day I checked in the swimming pool was being renovated.

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Accommodation's Reply

22 Oct 2025

Greetings from Maestro Hotel. We apologize for any inconvenience you may have experienced. First of all, thank you for taking the time to share your feedback with us. We apologize for your negative experience at our hotel. Please be assured that our team is working on resolving the issue. We hope you enjoy your next visit to Maestro Hotel and we look forward to welcoming you back. Best regards, Maestro Hotel

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e***g

10.0

/10

Reviewed 16 week(s) ago

Like... Always a regular when there are guests from out of town

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Accommodation's Reply

04 Oct 2025

Thank you very much for your positive review. We are very happy to hear that you enjoyed your stay at Maestro Hotel. We will continue to strive to provide the best service to all our guests. Thank you for visiting, and we look forward to welcoming you back in the future. Best regards, Maestro Hotel

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SM

Salwa M. M.

Staycation

8.5

/10

Reviewed 16 week(s) ago

Suitable for a place to stay for wedding preparations

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Accommodation's Reply

04 Oct 2025

Thank you very much for your positive review. We are very happy to hear that you enjoyed your stay at Maestro Hotel. We will continue to strive to provide the best service to all our guests. Thank you for visiting, and we look forward to welcoming you back in the future. Best regards, Maestro Hotel

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SM

Salwa M. M.

Staycation

9.1

/10

Reviewed 16 week(s) ago

Bring a group from Jakarta for a ngunduh mantu event at the UPB building, suitable for the comfort of the room, the downside is that the elevator access is limited so it is less comfortable if you bring a large family with rooms on different floors.

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Accommodation's Reply

04 Oct 2025

Greetings from Maestro Hotel. We apologize for any inconvenience you experienced. First of all, thank you for taking the time to share your feedback with us. We would like to apologize for your negative experience at our hotel. Please know that our team is working on it. We hope your next visit to Maestro Hotel will be a pleasant one and we look forward to welcoming you back. Warm Regards, Maestro Hotel

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F***d

Business

8.1

/10

Reviewed 17 week(s) ago

The Wi-Fi is slow and won't even connect. When it rains, water comes in through the cracks in the windows on the 5th floor, making the bedroom floor wet. Cable TV error. Service is not immediately responsive.

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Accommodation's Reply

04 Oct 2025

Greetings from Maestro Hotel. We apologize for any inconvenience you experienced. First of all, thank you for taking the time to share your feedback with us. We would like to apologize for your negative experience at our hotel. Please know that our team is working on it. We hope your next visit to Maestro Hotel will be a pleasant one and we look forward to welcoming you back. Warm Regards, Maestro Hotel

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Maestro Hotel Pontianak

Overall Ratings & Reviews Maestro Hotel Pontianak

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Traveler Reviews Maestro Hotel Pontianak

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