Hotel Santika Mega City Bekasi
Explore Hotel Santika Mega City Bekasi
Overall Ratings & Reviews Hotel Santika Mega City Bekasi
Traveloka (6,046)
Other sources (21)
8.4
Very Good
From 6,046 reviews
Provided by travelers on
Cleanliness
8.6
Room Comfort
8.5
Meal
8.4
Location
8.5
Service and Facilites
8.5
People often mention about Hotel Santika Mega City Bekasi
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Staff Friendliness (60)
Bedroom (53)
Accessibility (50)
Variety (50)
Hotel Area (47)
Taste (46)
Ambiance (45)
Room Space (45)
Distance to City Center (44)
Bathroom (43)
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Traveler Reviews Hotel Santika Mega City Bekasi
Number of reviews per page
20
40
Customer reviews
MW
Mamik W.
Transit
10.0
/10
Reviewed 2 week(s) ago
Santika is always the best. (Mega City Bekasi, Kuningan West Java, Bandung, Jakarta, Surabaya).
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Accommodation's Reply
23 Jan 2026
Dear Gentlemen/Ladies, It is with great pleasure that we, Santika Mega City Bekasi Hotel, express our gratitude for the opportunity to welcome and serve you during your stay. We are honored to receive positive feedback regarding our services. We sincerely hope to welcome you back to Bekasi again and thank you for choosing Santika Mega City Bekasi as your home away from home. Sincerely, Mariunas Harefa, General Manager, Santika Mega City Bekasi Hotel
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MS
METRO S.
Staycation
8.5
/10
Reviewed 2 week(s) ago
Child friendly, close to the mall, good, hopefully there will be more promotions
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Accommodation's Reply
23 Jan 2026
Dear Gentlemen/Ladies, It is with great pleasure that we, Santika Mega City Bekasi Hotel, express our gratitude for the opportunity to welcome and serve you during your stay. We are honored to receive positive feedback regarding our services. We sincerely hope to welcome you back to Bekasi again and thank you for choosing Santika Mega City Bekasi as your home away from home. Sincerely, Mariunas Harefa, General Manager, Santika Mega City Bekasi Hotel
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W***n
9.1
/10
Reviewed 2 week(s) ago
fun and enjoyable for kids
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1 people find it helpful
Accommodation's Reply
23 Jan 2026
Dear Gentlemen/Ladies, It is with great pleasure that we, Santika Mega City Bekasi Hotel, express our gratitude for the opportunity to welcome and serve you during your stay. We are honored to receive positive feedback regarding our services. We sincerely hope to welcome you back to Bekasi again and thank you for choosing Santika Mega City Bekasi as your home away from home. Sincerely, Mariunas Harefa, General Manager, Santika Mega City Bekasi Hotel
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ST
Sara T. A.
Staycation
10.0
/10
Reviewed 3 week(s) ago
The food is delicious, the rooms are comfortable. The swimming pool is okay.
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Accommodation's Reply
21 Jan 2026
Dear Gentlemen/Ladies, It is with great pleasure that we, Santika Mega City Bekasi Hotel, extend our gratitude for the opportunity to welcome and serve you during your stay. We are honored to receive positive feedback regarding our services. We hope to welcome you back to Bekasi again and thank you for choosing Santika Mega City Bekasi as your home away from home. Sincerely, Mariunas Harefa, General Manager, Santika Mega City Bekasi Hotel
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T***i
9.1
/10
Reviewed 3 week(s) ago
Cool👍 I hope I can come here again.... And I can bring other family.
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Accommodation's Reply
12 Jan 2026
Dear Gentlemen/Ladies, It is with great pleasure that we, Santika Mega City Bekasi Hotel, express our gratitude for the opportunity to welcome and serve you during your stay. We are honored to receive positive feedback regarding our services. We sincerely hope to welcome you back to Bekasi again and thank you for choosing Santika Mega City Bekasi as your home away from home. Sincerely, Mariunas Harefa, General Manager, Santika Mega City Bekasi Hotel
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V***V
8.4
/10
Reviewed 3 week(s) ago
The hotel seemed crowded. We were only able to check in at 2:30 PM, and even then, we had to ask repeatedly. The room smelled a bit unpleasant upon entering.
The food was quite varied and tasty.
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Accommodation's Reply
20 Jan 2026
Dear Valued Guest, Thank you for taking the time to write a review of your stay. We are delighted to hear about your experience at Santika Mega City Bekasi. Customer satisfaction is always our priority, and your review is very important to us. We hope to welcome you back again soon. Sincerely, Mariunas Harefa, General Manager, Santika Mega City Bekasi
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Verified Traveler
Leisure
8.5
/10
Reviewed 4 week(s) ago
Overall, the facilities and service I received were good, as described.
One small drawback was that the water didn't drain immediately when using the shower, resulting in flooding of the floor.
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Accommodation's Reply
20 Jan 2026
Dear Valued Guest, Thank you for taking the time to write a review of your stay. We are delighted to hear about your valuable experience at Santika Mega City Bekasi. Customer satisfaction is always our top priority, and your review is very important to us. We hope to welcome you back again soon. Sincerely, Mariunas Harefa, General Manager, Santika Mega City Bekasi
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y***i
Staycation
10.0
/10
Reviewed 4 week(s) ago
Overall, it was good and didn't disappoint. The hotel is close to the mall, so finding food wasn't difficult.
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1 people find it helpful
Accommodation's Reply
12 Jan 2026
Dear Gentlemen/Ladies, It is with great pleasure that we, Santika Mega City Bekasi Hotel, express our gratitude for the opportunity to welcome and serve you during your stay. We are honored to receive positive feedback regarding our services. We sincerely hope to welcome you back to Bekasi again and thank you for choosing Santika Mega City Bekasi as your home away from home. Sincerely, Mariunas Harefa, General Manager, Santika Mega City Bekasi Hotel
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y***i
Staycation
10.0
/10
Reviewed 4 week(s) ago
The staff is friendly, the security is also helpful. The room is spacious and clean, but I got a room with a leaking AC and it wasn't cold. The breakfast is delicious, there are lots of variations.
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Accommodation's Reply
20 Jan 2026
Dear Valued Guest, Thank you for taking the time to write a review about your stay. We are delighted to hear about your valuable experience at Santika Mega City Bekasi. Customer satisfaction is always our top priority, and your review is very important to us. We hope to welcome you again soon. Sincerely, Mariunas Harefa, General Manager, Santika Mega City Bekasi
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D***i
Staycation
8.8
/10
Reviewed 4 week(s) ago
Strategic location, but it feels like staying in a market. Getting to the hotel is a bit tricky because it's on the 5th floor.
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Accommodation's Reply
12 Jan 2026
Dear Gentlemen/Ladies, It is with our pleasure that we, Santika Mega City Bekasi Hotel, express our gratitude for the opportunity to welcome and serve you during your stay. We are honored to receive your review. We hope to welcome you back again and provide you with an even better experience. Sincerely, Mariunas Harefa, General Manager, Santika Mega City Bekasi Hotel
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IR
Ivan R. D. S.
10.0
/10
Reviewed 4 week(s) ago
Every Christmas and New Year this hotel is close to my church
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Accommodation's Reply
12 Jan 2026
Dear Gentlemen/Ladies, It is with great pleasure that we, Santika Mega City Bekasi Hotel, express our gratitude for the opportunity to welcome and serve you during your stay. We are honored to receive positive feedback regarding our services. We sincerely hope to welcome you back to Bekasi again and thank you for choosing Santika Mega City Bekasi as your home away from home. Sincerely, Mariunas Harefa, General Manager, Santika Mega City Bekasi Hotel
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I***I
10.0
/10
Reviewed 4 week(s) ago
Super friendly service and clean rooms. Thank you 🙏 I will be back next time.
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Accommodation's Reply
05 Jan 2026
Dear Gentlemen/Ladies, It is with great pleasure that we, Santika Mega City Bekasi Hotel, express our gratitude for the opportunity to welcome and serve you during your stay. We are honored to receive positive feedback regarding our services. We sincerely hope to welcome you back to Bekasi again and thank you for choosing Santika Mega City Bekasi as your home away from home. Sincerely, Mariunas Harefa, General Manager, Santika Mega City Bekasi Hotel
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m***d
Transit
10.0
/10
Reviewed 5 week(s) ago
Been here a few times, still a destination when I'm too lazy to go home... Even though it's close to home..
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Accommodation's Reply
12 Jan 2026
Dear Gentlemen/Ladies, It is with great pleasure that we, Santika Mega City Bekasi Hotel, express our gratitude for the opportunity to welcome and serve you during your stay. We are honored to receive positive feedback regarding our services. We sincerely hope to welcome you back to Bekasi again and thank you for choosing Santika Mega City Bekasi as your home away from home. Sincerely, Mariunas Harefa, General Manager, Santika Mega City Bekasi Hotel
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K***n
Leisure
10.0
/10
Reviewed 5 week(s) ago
A comfortable, clean, strategic place, and has become a regular place to stay.
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Accommodation's Reply
05 Jan 2026
Dear Gentlemen/Ladies, It is with great pleasure that we, Santika Mega City Bekasi Hotel, express our gratitude for the opportunity to welcome and serve you during your stay. We are honored to receive positive feedback regarding our services. We sincerely hope to welcome you back to Bekasi again and thank you for choosing Santika Mega City Bekasi as your home away from home. Sincerely, Mariunas Harefa, General Manager, Santika Mega City Bekasi Hotel
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Verified Traveler
8.5
/10
Reviewed 7 week(s) ago
The hotel staff were very friendly and helpful. Happy to have stayed at HS. Best of luck!
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1 people find it helpful
Accommodation's Reply
19 Dec 2025
Dear Gentlemen/Ladies, It is with great pleasure that we, Santika Mega City Bekasi Hotel, express our gratitude for the opportunity to welcome and serve you during your stay. We are honored to receive positive feedback regarding our services. We sincerely hope to welcome you back to Bekasi again and thank you for choosing Santika Mega City Bekasi as your home away from home. Sincerely, Mariunas Harefa, General Manager, Santika Mega City Bekasi Hotel
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V***n
Business
8.5
/10
Reviewed 10 week(s) ago
The food is all delicious, but if there's only a little left, please refill the food quickly.
The rest is nice.
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2 people find it helpful
Accommodation's Reply
30 Nov 2025
Dear Valued Guest, Warmest regards, Hotel Santika Megacity Bekasi We would like to thank you for the opportunity to welcome and serve you throughout your stay. It is an honor to receive such positive feedback about our services. We look forward to welcoming you to Bekasi and thank you for choosing Hotel Santika Megacity Bekasi as your second home. Best regards, Mayunas Harefa General Manager of Hotel Santika Megacity Bekasi
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A
Afif
Business
8.5
/10
Reviewed 10 week(s) ago
Stayed here while attending Ustad Salim Filah's BMC event at BCC, everything was okay & the food was delicious + varied.
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1 people find it helpful
Accommodation's Reply
26 Nov 2025
Dear Valued Guest, Warmest regards, Hotel Santika Megacity Bekasi We would like to thank you for the opportunity to welcome and serve you throughout your stay. It is an honor to receive such positive feedback about our services. We look forward to welcoming you to Bekasi and thank you for choosing Hotel Santika Megacity Bekasi as your second home. Best regards, Mayunas Harefa General Manager of Hotel Santika Megacity Bekasi
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I***i
Business
8.8
/10
Reviewed 10 week(s) ago
The hotel security is very good and friendly, the hotel staff are also very good and friendly, there is one who is a bit rude, but luckily the others are nice. The food is delicious, there is a kids corner but it would be better if there was a little fence. Thank you Santika
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3 people find it helpful
Accommodation's Reply
26 Nov 2025
Dear Valued Guest, Warmest regards, Hotel Santika Megacity Bekasi We would like to thank you for the opportunity to welcome and serve you throughout your stay. It is an honor to receive such positive feedback about our services. We look forward to welcoming you to Bekasi and thank you for choosing Hotel Santika Megacity Bekasi as your second home. Best regards, Mayunas Harefa General Manager of Hotel Santika Megacity Bekasi
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KD
Kang D.
Staycation
9.7
/10
Reviewed 11 week(s) ago
Hotel Santika, nice, close to everything. Friendly and satisfying service.
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1 people find it helpful
Accommodation's Reply
20 Nov 2025
Dear Valued Guest, Warmest regards, Hotel Santika Megacity Bekasi We would like to thank you for the opportunity to welcome and serve you throughout your stay. It is an honor to receive such positive feedback about our services. We look forward to welcoming you to Bekasi and thank you for choosing Hotel Santika Megacity Bekasi as your second home. Best regards, Mayunas Harefa General Manager of Hotel Santika Megacity Bekasi
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H***i
Business
8.7
/10
Reviewed 11 week(s) ago
When going up to the room at 10 o'clock and above for pedestrians it is very difficult because the Mall is already closed...
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Accommodation's Reply
20 Nov 2025
Dear Valued Guest, Warmest regards, Hotel Santika Megacity Bekasi We would like to thank you for the opportunity to host and serve you throughout your stay. It is an honor to have your feedback and we look forward to welcoming you back to Bekasi with even better service to ensure that your complaints do not recur. Thank you for choosing Hotel Santika Megacity Bekasi as your second home. Best regards, Mayunas Harefa General Manager Hotel Santika Megacity Bekasi
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Number of reviews per page
20
40
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