Easy access because it's downtown. The front desk seemed quite busy, even though I arrived early and asked when I could check out, but someone else was given check-in access first, so we still had to wait quite a while. I don't understand how different hotel SOPs are, even with the same star rating, but I felt like communication with guests was a bit lacking, and I couldn't hide my frustration. The staff members who were in charge of cleaning the rooms alleviated my frustration somewhat; they were very friendly, greeting guests as they walked down the hallway. When I entered the room, it turned out the AC wasn't cold enough. I had to call the front desk, and a technician arrived after 10-15 minutes. The technician cleaned the AC, and in my opinion, the cooling didn't improve significantly. The most impressive thing for me was the indoor swimming pool, which was cool. I asked the front desk if there were towels at the pool, and they said there were, but when I arrived, there weren't any. Thankfully, they had prepared towels. The changing rooms and pool bathrooms were also clean. Gym access is also free, located on the same floor as the pool. The restaurant has a wide variety of food. According to the schedule, breakfast starts at 6.... 6.30 we were already at the restaurant, the menu is extensive. I am a soto lover and so excited there is soto Madura. When I tried it, why was it cold, I thought the bottom heater was on, I looked down and checked it turned out it was not on. I had already taken and mixed it, rather than wasting it I just ate it, I looked left and right there was no Chef or staff. Chatted for a long time in the restaurant trying desserts etc., just before 8 o'clock there was a staff who turned on the soup heater... even though the soto was delicious but that's it. Alhamdulillah there was top fried rice, tuna and chicken side dishes were also delicious. Already full, so I couldn't resist trying soto whose soup was already hot. If it's for a family staycation, it's okay.... but if you have often stayed in hotels and want to try it, then there are special events like birthdays etc. hopefully you will get a better experience than me ☺️

There is no doubt that this hotel, especially the food, is delicious.

Good place, nice food, and clean room

Very comfortable and the staff are friendly

The hotel staff is friendly, the breakfast menu is complete, varied & delicious... Access to the airport is very close and easy...

Very satisfied and pleasant, thank you Best Western Plus Coco Palu

hotel staff and service are very good

The rooms are clean, breakfast has many variations and the staff are friendly.

The food is more varied than Swissbell. The service is also top-notch.

only the parking lot is narrow

1. The neon light has been removed. If it hits glass, it could break and there is a possibility of fire or electric shock. Very dangerous. 2. No bath towels provided. 3. Smoking room but no ashtray provided.

The hotel staff is very friendly and the breakfast served is varied.

It was fun.. All the hotel staff were friendly and kind.

The hotel is quite good and the location is close to the city center.

Very good in service and others

The best part is the pool, so you don't get sunburned when you swim 🌸. Best of luck to Best Western Hotel.

The hotel is close to the airport and close to places to eat.

The hotel staff, especially the manager, are very helpful whenever there is a request.

The hotel staff was friendly, and check-in and check-out were very easy. The rooms were clean, and the food was delicious and varied.

Cleanliness of the rooms, especially the bathrooms, needs to be improved.